My neighbors connection is faster, but I pay for faster service (Same ISP)

Rollingstone · Post by **Rollingstone** » Tue May 12, 2009 10:37 pm

If you have some tweak questions, just search senior-member posts !

alltracturbo · Post by **alltracturbo** » Wed May 13, 2009 2:21 pm

Do you know why it didn't work with the first settings you provided?

After you changed those last couple settings 2 days ago, it has been working great. I didn't have any problems online and I watched a movie online last night through hulu.com with no problems. Now I was just watching another movie and got about 1 hour 20 minutes through it and I lost my connection again.

It seems like I was having the same problem that I had last time. I tried clicking repair and letting it reset, but still had no internet. I shut down the computer and restarted the dsl modem. Then I started the computer and it's working again.

Is there something more aggressive about these settings that would make me lose my connection or do you think this had nothing to do with the last problem since it was fixed after restarting the modem?

Rollingstone · Post by **Rollingstone** » Wed May 13, 2009 8:59 pm

Post your new tracert yahoo.com and HijackThis log.

alltracturbo · Post by **alltracturbo** » Wed May 13, 2009 11:08 pm

I have never been able to get tracert to work right. They all time out.

1 2 ms 1 ms 1 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
2 1 ms 1 ms 1 ms 192.168.254.254
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.

I don't think I have ever done a hijack this log. I'll figure it out and post it in a minute.

alltracturbo · Post by **alltracturbo** » Wed May 13, 2009 11:26 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:22:54 PM, on 5/13/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8118
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Browser Helper Object - {AFD4AD01-58C1-47DB-A404-FBE00A6C5486} - C:\Program Files\Common\helper.dll (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\Program Files\Bodog Poker\BPGame.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE= ... &pf=laptop
O16 - DPF: Photobucket Publisher - http://s178.photobucket.com/csve/ie_plugin.php
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Filter hijack: text/html - {53d64cdc-6802-4d9b-90ba-86b1192c4f4a} - (no file)
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Unknown owner - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 5352 bytes

I also got two errors when running the test. I think it said something about an invalid file. Is that important? Is there a log that keeps the errors? I can run it again and copy them if you want.

alltracturbo · Post by **alltracturbo** » Wed May 13, 2009 11:39 pm

A couple of those sound kind of weird. The ones one the top with go.microsoft.com/fwlink. I remember I had a problem with IE opening and going to that website and I couldn't fix it no matter what I tried, so I went in the registry and manually changed my homepage.

Also O18 - Filter hijack.

Rollingstone · Post by **Rollingstone** » Thu May 14, 2009 12:04 am

1 2 ms 1 ms 1 ms f1.http://www.vip.re1.yahoo.com [69.147.76.15]
2 1 ms 1 ms 1 ms 192.168.254.254
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.

Show your ISP this tracert and have them check their lines.

Use HijackThis to fix 'no name', 'no file', 'file missing' problems !

alltracturbo · Post by **alltracturbo** » Thu May 14, 2009 12:29 am

I'm a newb with hijackthis. I just downloaded it for the first time. Do you just want me to go through and manually delete all the entries with "no name" or "no file"?

These?

O2 - BHO: Browser Helper Object - {AFD4AD01-58C1-47DB-A404-FBE00A6C5486} - C:\Program Files\Common\helper.dll (file missing)

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
I think this is a valid windows file. Should I delete it?

O18 - Filter hijack: text/html - {53d64cdc-6802-4d9b-90ba-86b1192c4f4a} - (no file)

O23 - Service: LiveUpdate - Unknown owner - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)

alltracturbo · Post by **alltracturbo** » Thu May 14, 2009 10:13 pm

I deleted these:

O2 - BHO: Browser Helper Object - {AFD4AD01-58C1-47DB-A404-FBE00A6C5486} - C:\Program Files\Common\helper.dll (file missing)
O16 - DPF: Photobucket Publisher - http://s178.photobucket.com/csve/ie_plugin.php
O18 - Filter hijack: text/html - {53d64cdc-6802-4d9b-90ba-86b1192c4f4a} - (no file)
O23 - Service: LiveUpdate - Unknown owner - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)

Rollingstone wrote:
1 2 ms 1 ms 1 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
2 1 ms 1 ms 1 ms 192.168.254.254
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.

Show your ISP this tracert and have them check their lines.

I have no idea how I would show them this. I can talk to them online, but i'm not sure if the person on the other end would know what to do with it.

Do you think it is a problem? I have no other problems online except for what has already been fixed and when I just lost my connection that one time. It has not happened since then.

Rollingstone · Post by **Rollingstone** » Fri May 15, 2009 12:20 am

Bad pings at hop 3 and 7. Could be due to bad weather in some parts of the US and network signals are being rerouted and causing congestions in other parts.

Another thing, cables need replacing !

alltracturbo · Post by **alltracturbo** » Fri May 15, 2009 2:21 am

I don't think its bad weather since it always looks like that. And what about the rest of them? Its not just 3 and 7. I stopped there b/c it takes a while and I didn't feel like waiting.

I dropped the time out time down to 200ms and that makes it much faster. They all time out except the last one.

1 2 ms 1 ms 1 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
2 1 ms 1 ms 1 ms 192.168.254.254
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 33 ms 33 ms 32 ms f1.www.vip.re1.yahoo.com [69.147.76.15]

Trace complete.

1 2 ms 1 ms 1 ms od-in-f99.google.com [64.233.161.99]
2 1 ms 1 ms 1 ms 192.168.254.254
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 34 ms 34 ms 32 ms od-in-f99.google.com [64.233.161.99]

1 2 ms 1 ms 1 ms speedguide.net [66.230.207.58]
2 1 ms 1 ms 1 ms 192.168.254.254
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 65 ms 63 ms 63 ms speedguide.net [66.230.207.58]

Rollingstone · Post by **Rollingstone** » Fri May 15, 2009 8:48 am

Are you using AVG (plus Firewall) ?

alltracturbo · Post by **alltracturbo** » Fri May 15, 2009 6:53 pm

I tried to reply like 4 hours ago, but I lost my internet again when I was trying to reply. This time I couldn't connect on the other computer or with an ethernet cable. I left it unplugged for a couple hours and then used the reset button on the bottom. I think my modem might be going bad. This is the third one i've had in 4 years.

I'm not sure if your asking if I am using a firewall from AVG or if I am running a separate firewall.

I am just using the free version of AVG antivirus. I also have the windows firewall enabled and there is a built in firewall in my modem and also in the wireless router. I don't think I have ever changed any of the settings though. They should be at default.

alltracturbo · Post by **alltracturbo** » Fri May 15, 2009 6:58 pm

I just turned them all off and I can use tracert now.

Tracing route to www-real.wa1.b.yahoo.com [69.147.76.15]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
2 1 ms 1 ms 1 ms 192.168.254.254
3 26 ms 24 ms 24 ms 74-32-0-1.dr03.mdtw.ny.frontiernet.net [74.32.0.1]
4 24 ms 23 ms 25 ms br1.mdtw.ny.frontiernet.net [170.215.255.61]
5 36 ms 26 ms 27 ms 74.40.3.113
6 27 ms 25 ms 26 ms so-0-3-0--0.br01.nwrk.nj.frontiernet.net [74.40.3.246]
7 36 ms 28 ms 29 ms equinixexchange-nyc.yahoo.com [206.223.131.16]
8 32 ms 33 ms 32 ms so-3-0-0.pat1.dcp.yahoo.com [216.115.101.157]
9 61 ms 54 ms 32 ms ae1-p160.msr1.re1.yahoo.com [216.115.108.25]
10 33 ms 33 ms 35 ms te-8-1.bas-a2.re1.yahoo.com [66.196.112.201]
11 33 ms 36 ms 33 ms f1.www.vip.re1.yahoo.com [69.147.76.15]

Trace complete.

alltracturbo · Post by **alltracturbo** » Fri May 15, 2009 7:03 pm

It is the firewall on my modem that is doing it. Tracert still works with windows and wireless firewalls on. When I turned the firewall on my modem to low tracert stopped working again.

Should I leave the firewall on and only turn it off when I need to run tracert or do you think it is causing problems with my internet?

Rollingstone · Post by **Rollingstone** » Fri May 15, 2009 7:40 pm

I tried to reply like 4 hours ago, but I lost my internet again when I was trying to reply. This time I couldn't connect on the other computer or with an ethernet cable. I left it unplugged for a couple hours and then used the reset button on the bottom. I think my modem might be going bad. This is the third one i've had in 4 years.

I belive the unstable connection caused by old modem !

alltracturbo · Post by **alltracturbo** » Fri May 15, 2009 8:37 pm

Do they useually go bad? I've had 2 speedstream 5200 modems in the past that each lasted about a year. When they burned out, the power light lit up red.

The last time they brought a different one. Its a Siemens Gigaset SE567. Thats what i'm using now. When the guy from my ISP brought it, he said it was brand new so they didn't know what was going to happen with it. Like if it would have problems or how long it would last.

The area I live in has a lot of power outages and sometimes before it goes out there will be partial power or it will go on and off real fast a few times before it shuts off. That is probably why one of our tv's burned out.

Now i've probably had this modem around a year and I wouldn't be suprised if it went soon. The problem is that there not going to do anything about it unless it completely dies. Is it common for them to burn out?

mccoffee · Post by **mccoffee** » Sat May 16, 2009 6:42 pm

http://portforward.com/ this is a good step by step on how to map ports for your applaictions

also you mgiht want to try this too http://www.speedguide.net/read_articles.php?id=177