Need help if you can

sgtoutlaw · Post by **sgtoutlaw** » Sun Jul 15, 2007 6:43 pm

I run on Windows XP, a local cable company, kgldcable.com if you need to know, and the

speeds I am to get are 512kbps down and 128 kbps up.

Those are my test speeds, but my main problem seems to be latency, so I will give you a

tracert and ping

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>tracert.exe google.com

Tracing route to google.com [64.233.167.99]
over a maximum of 30 hops:

1 11 ms 13 ms 8 ms 10.247.0.1
2 10 ms 9 ms 11 ms h69-130-116-25.69-130.unk.tds.net [69.130.116.25
]
3 1717 ms * 1704 ms h69-130-116-17.69-130.unk.tds.net [69.130.116.17
]
4 1646 ms 2062 ms 1172 ms 12.126.145.45
5 1614 ms 1565 ms 1551 ms gbr2.ormfl.ip.att.net [12.123.32.93]
6 1738 ms * 1452 ms tbr2.ormfl.ip.att.net [12.122.1.62]
7 1347 ms 1100 ms 1049 ms tbr1.attga.ip.att.net [12.122.12.121]
8 1329 ms 1028 ms 1005 ms ggr2.attga.ip.att.net [12.122.81.97]
9 990 ms 1147 ms 1729 ms 192.205.33.90
10 1565 ms 1838 ms 2287 ms atl-core-01.inet.qwest.net [205.171.21.105]
11 2877 ms 2362 ms 2459 ms cer-core-01.inet.qwest.net [67.14.8.14]
12 1357 ms 1303 ms 1390 ms chx-edge-01.inet.qwest.net [205.171.139.162]
13 1353 ms 1404 ms * 63.144.64.134
14 1341 ms 1183 ms 1286 ms 209.85.250.237
15 1851 ms 1814 ms 2123 ms 72.14.232.53
16 1811 ms 1594 ms 1978 ms 64.233.175.26
17 1687 ms 2070 ms 2056 ms py-in-f99.google.com [64.233.167.99]

Trace complete.

Oh, and is there anything wrong that I have to type tracert.exe instead of just tracert

since it will pop up and say that tracert.com isn't a valid windows application?

Now for pinging

C:\Documents and Settings\Owner>ping.exe google.com

Pinging google.com [64.233.167.99] with 32 bytes of data:

Reply from 64.233.167.99: bytes=32 time=1164ms TTL=240
Reply from 64.233.167.99: bytes=32 time=1625ms TTL=240
Reply from 64.233.167.99: bytes=32 time=2034ms TTL=240
Reply from 64.233.167.99: bytes=32 time=2252ms TTL=240

Ping statistics for 64.233.167.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1164ms, Maximum = 2252ms, Average = 1768ms

This is all I ever get on the line quality test at dslreports.com

http://www.dslreports.com/linequality/nil/2251760

Results from TCP/IP Analyzer

« SpeedGuide.net TCP Analyzer Results »
Tested on: 07.15.2007 18:28
IP address: 12.173.xxx.xxx

TCP options string: 020405b40103030001010402
MSS: 1460
MTU: 1500
TCP Window: 32120 (multiple of MSS)
RWIN Scaling: 0
Unscaled RWIN : 32120
Reccomended RWINs: 64240, 128480, 256960, 513920
BDP limit (200ms): 1285kbps (161KBytes/s)
BDP limit (500ms): 514kbps (64KBytes/s)
MTU Discovery: ON
TTL: 48
Timestamps: OFF
SACKs: ON
IP ToS: 11110000 (240)
Precedence: 111 (Network Control)
Delay: 1 (low delay)
Throughput: 0 (normal throughput)
Reliability: 0 (normal reliability)
Cost: 0 (normal cost)
Check bit: 0 (correct)
DiffServ: No valid DiffServ equivalent (111100)

MY signal page at http://192.168.100.1/RgSignal.asp

Downstream Value
Frequency 111000000 Hz
Signal To Noise Ratio 37.5 dB
Power Level -6.0 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was

requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 3
Frequency 30000000 Hz
Power 40.0 dBmV

I have cleaned out my computero f spyware as said in the forums, used TCP/IP Optimizer,

and reset my modem a few times with no luck.

Now, my main problem is, my bittorrent is running as fast as a 56k (not to mention even

browsing is like 56k a lot now) when it was running full speed about 5 or so days ago.

The same can be said for FTP, but even worse, I even tried that OOL ftp speed test, I

am lucky to get over 1 kilobyte for long.

Is there something wrong on my side, or do I need to call up my cable provider?

Tell me if you need anything more, or if I have done something incorrectly.

trogers · Post by **trogers** » Sun Jul 15, 2007 11:47 pm

Your tracert and ping plots at dslreports.com points to problem at hop 1.

It could be that your modem is being affected by electromagnetic interference from some nearby electrical device or that it is faulty.

What kind of firewall and antivirus you use may also be a factor. Did the slowdown happened suddenly or over a period of time?

sgtoutlaw · Post by **sgtoutlaw** » Mon Jul 16, 2007 7:25 am

It was sudden, like overnight.

I currently have no firewall at all, I even disabled windows firewall, no new devices or objects are in the room in which the ocmputer is, much less close to the modem.

I will try the line test again, and see if I get better.

Oh yea, here is my testing histroy, at the 29th was when I stopped checking to tweak it, cable still being decently new. The 12th is probably when I started testing around, not long after the problem started, to find out what was wrong, as you can see, I have a successful line test in between then and now, and I don't understand what was different between that one and all my other attempts.

http://www.dslreports.com/testhistory/1466892/66694

trogers · Post by **trogers** » Mon Jul 16, 2007 7:40 am

While you have said your ISP is a local cable company, your tracert at hop 2 shows your line to belong to tds.net

I did a search for TDS and their site has an announcement while may be a possible cause for your slow speed:

http://portal.tds.net/announcement.php?id=6

sgtoutlaw · Post by **sgtoutlaw** » Mon Jul 16, 2007 7:48 am

I will try to do what they ask me, but I have to say, TDS only offers Dial up and DSL, I am surely not using either :-P

Plus, though I maybe should have mentioned it earlie and forgot, our tv uses the cable from kgldcable.com as well as the internet.

sgtoutlaw · Post by **sgtoutlaw** » Mon Jul 16, 2007 2:20 pm

Well, tried what they wanted to see if I had it and using safe mode for it to scan, went to bed, got back up and noticed that my connection is now running as 56k even through http -.-.

Give me a second to reboot my computer and look at some stuff to see why this is happening now :-(.

trogers · Post by **trogers** » Mon Jul 16, 2007 2:37 pm

try testing speed at this link using nearby test servers in differing directions:

http://www.speedtest.net/

sgtoutlaw · Post by **sgtoutlaw** » Mon Jul 16, 2007 4:22 pm

Lol, the more the merrier?

Spazo · Post by **Spazo** » Mon Jul 16, 2007 8:55 pm

Just posting what I noticed. Kingsland cable get their internet from TDS TELECOM. TDS owns ip range 69.128.0.0 - 69.131.255.255 but Kinsland owns ip range 69.130.116.0 - 69.130.117.255.
Whois lookup:

TDS TELECOM NETBLK-TDSNET-BLK (NET-69-128-0-0-1)
69.128.0.0 - 69.131.255.255
Kingsland Communications KGLDGA--KGLNDCABLE--TDSNET-NETBLK (NET-69-130-116-0-1)
69.130.116.0 - 69.130.117.255

# ARIN WHOIS database, last updated 2007-07-15 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.

Results returned from whois.arin.net:

OrgName: Kingsland Communications
OrgID: KINGS-11
Address: 220 E. King Ave.
City: St. Mary's
StateProv: GA
PostalCode: 31548
Country: US

NetRange: 69.130.116.0 - 69.130.117.255
CIDR: 69.130.116.0/23
NetName: KGLDGA--KGLNDCABLE--TDSNET-NETBLK
NetHandle: NET-69-130-116-0-1
Parent: NET-69-128-0-0-1
NetType: Reassigned
Comment: 6/1/2006 -TDSNET IP project
RegDate: 2006-06-08
Updated: 2006-06-08

RTechHandle: DTR24-ARIN
RTechName: Trednick, Don
RTechPhone: +1-912-729-3777
RTechEmail: kingslandcable@kgldcable.com

OrgTechHandle: DTR24-ARIN
OrgTechName: Trednick, Don
OrgTechPhone: +1-912-729-3777
OrgTechEmail: kingslandcable@kgldcable.com

# ARIN WHOIS database, last updated 2007-07-15 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.

kgldcable.com points to kingsland.ltbx.net (66.7.130.194) which is under Local toolbox corperation (66.7.130.192 - 66.7.130.223) which is under Yips Communications (66.7.128.0 - 66.7.191.255).

Whois lookup:

Yipes Communications, Inc. YIPES-BLK2 (NET-66-7-128-0-1)
66.7.128.0 - 66.7.191.255
LocalToolbox Corporation YIPS-66-7-130-192 (NET-66-7-130-192-1)
66.7.130.192 - 66.7.130.223

# ARIN WHOIS database, last updated 2007-07-15 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.

Results returned from whois.arin.net:

CustName: LocalToolbox Corporation
Address: 401 Broad St
City: Philadelphia
StateProv: PA
PostalCode: 19108
Country: US
RegDate: 2005-11-30
Updated: 2005-11-30

NetRange: 66.7.130.192 - 66.7.130.223
CIDR: 66.7.130.192/27
NetName: YIPS-66-7-130-192
NetHandle: NET-66-7-130-192-1
Parent: NET-66-7-128-0-1
NetType: Reassigned
Comment:
RegDate: 2005-11-30
Updated: 2005-11-30

RTechHandle: IY10-ARIN
RTechName: Yipes Communications, Inc.
RTechPhone: 1-877-740-6600
RTechEmail: hostmaster@yipes.com

OrgAbuseHandle: ABUSE21-ARIN
OrgAbuseName: Abuse
OrgAbusePhone: +1-303-785-4450
OrgAbuseEmail: abuse@yipes.com

OrgTechHandle: IY10-ARIN
OrgTechName: Yipes Communications, Inc.
OrgTechPhone: 1-877-740-6600
OrgTechEmail: hostmaster@yipes.com

# ARIN WHOIS database, last updated 2007-07-15 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.

Now with all that you know that your internet is from TDS which in-turn is from Cogent, att, and is more likely hooked up with more backbones.

Just a few questions, Are you inside an internal network(like one with a NAT)? If not can you tell me what gateway the isp is having you use.

Spazo · Post by **Spazo** » Mon Jul 16, 2007 8:58 pm

Now that i think of it even if you are in a Nat can you find that info?

sgtoutlaw · Post by **sgtoutlaw** » Mon Jul 16, 2007 9:29 pm

If they own those ips though, mine starts with 12.173...

what exactly is a Nat? Are you talking about the default gateway

trogers · Post by **trogers** » Mon Jul 16, 2007 10:45 pm

Spazo wrote:Now that i think of it even if you are in a Nat can you find that info?

You can find the IP address of your ISP's default gateway by logging into your router and checking out the WAN status.

In a NAT, your comp will only display the LAN's default gateway which is the IP address of the router.

I suggest you contact your cable company to get them to get TDS to make a check on their line. Over half of your speedtests show very high latency. This would be caused by the switch of TDS as seen in hop 3 of your tracert.

trogers · Post by **trogers** » Mon Jul 16, 2007 10:52 pm

sgtoutlaw wrote:If they own those ips though, mine starts with 12.173...

what exactly is a Nat? Are you talking about the default gateway

A NAT is formed when you place a router between your comp and the modem. See this link for more:

http://www.grc.com/sn/SN-003.pdf

sgtoutlaw · Post by **sgtoutlaw** » Mon Jul 16, 2007 10:56 pm

Well, I don't have a router, so I suppose that doesn't apply to me, but thanks for the advice too, I will call and see if they come up with anything.

Spazo · Post by **Spazo** » Mon Jul 16, 2007 11:44 pm

sgtoutlaw wrote:mine starts with 12.173...

Ok I see. I thought that mabe your ip was 69.130.116.25 . Anyway hemm... Oic on your speed tests it says AT&T and the entire 12.0.0.0 is owned by AT&T but your isp may own a few ip address in there too. But yes I would also suggest you call them and ask whats up with the link.

Spazo · Post by **Spazo** » Tue Jul 17, 2007 12:09 am

I've got an idea. Since your problem seems to be the hop to 69.130.116.17 and then every thing after that is crap, try a trace route to 66.98.244.1 . Because if this works the way I think it should your second router you run into wont be 69.130.116.17 but it will be 69.130.116.2 and then you can tell your isp that you think the problem is at 69.130.116.17 . Tell me how the trace route goes.

trogers · Post by **trogers** » Tue Jul 17, 2007 12:28 am

sgtoutlaw wrote: speeds I am to get are 512kbps down and 128 kbps up.

TCP options string: 020405b40103030001010402
MSS: 1460
MTU: 1500
TCP Window: 32120 (multiple of MSS)
RWIN Scaling: 0
Unscaled RWIN : 32120
Reccomended RWINs: 64240, 128480, 256960, 513920
BDP limit (200ms): 1285kbps (161KBytes/s)
BDP limit (500ms): 514kbps (64KBytes/s)

After your ping times become normal, reduce your TCP Window to 17520. This will give you a more stable speed and sufficient latency to surf to the EU.

sgtoutlaw · Post by **sgtoutlaw** » Tue Jul 17, 2007 3:06 am

C:\Documents and Settings\Owner>tracert.exe 66.98.244.1

Tracing route to gphou-66-98-244-1.ev1servers.net [66.98.244.1]
over a maximum of 30 hops:

1 8 ms 9 ms 8 ms 10.247.0.1
2 10 ms 13 ms 11 ms h69-130-116-25.69-130.unk.tds.net [69.130.116.25
]
3 * 2702 ms 2418 ms h69-130-116-17.69-130.unk.tds.net [69.130.116.17
]
4 2572 ms * 1912 ms 12.126.145.45
5 * 2432 ms 1941 ms gbr2.ormfl.ip.att.net [12.123.32.93]
6 1512 ms 1882 ms 2306 ms tbr2.ormfl.ip.att.net [12.122.1.62]
7 2211 ms 2682 ms 2922 ms tbr1.attga.ip.att.net [12.122.12.121]
8 2976 ms 2672 ms 3056 ms ggr2.attga.ip.att.net [12.122.81.97]
9 3377 ms 2659 ms 2577 ms 192.205.33.38
10 2436 ms 2782 ms 2715 ms so-0-0-0.mpr1.atl6.us.above.net [64.125.27.49]
11 2303 ms 2160 ms 3252 ms so-1-2-1.mpr4.iah1.us.above.net [64.125.29.62]
12 2905 ms 2952 ms 3034 ms t289.216-200-251-170.iah1.us.above.net [216.200.
251.170]
13 * 3200 ms 3769 ms gphou-66-98-244-1.ev1servers.net [66.98.244.1]

Trace complete.

:-\

Don't currently have a phone I can use around me, so I will have to call later.

Spazo · Post by **Spazo** » Tue Jul 17, 2007 12:03 pm

hemmm ok must be the entire isp

. I thought that might work because this is what I get when I trace route to 69.130.116.25 .

raceRoute to 69.130.116.25 [h69-130-116-25.69-130.unk.tds.net]
Hop (ms) (ms) (ms) IP Address Host name
1 1 1 1 66.98.244.1 gphou-66-98-244-1.ev1servers.net
2 1 1 0 66.98.241.16 gphou-66-98-241-16.ev1servers.net
3 2 1 1 38.99.206.173 -
4 1 1 2 66.28.64.65 g10-3-0.core01.iah01.atlas.cogentco.com
5 32 3 3 154.54.2.242 te3-1.mpd01.iah01.atlas.cogentco.com
6 28 27 28 154.54.5.218 t4-2.mpd01.mci01.atlas.cogentco.com
7 28 29 27 154.54.5.174 t2-1.mpd01.ord01.atlas.cogentco.com
8 29 28 29 154.54.5.10 v3499.mpd01.ord03.atlas.cogentco.com
9 31 30 30 64.50.236.241 chcgildtcor02-gi2-1-602.network.tds.net
10 71 71 71 69.128.255.46 kgldgaamhed51-p1-0.network.tds.net
11 72 71 73 69.130.116.2 h69-130-116-2.69-130.unk.tds.net
12 73 71 71 69.130.116.25 h69-130-116-25.69-130.unk.tds.net

sgtoutlaw · Post by **sgtoutlaw** » Tue Jul 17, 2007 2:19 pm

Thanks, I found out the problem, I can only download like 10 gigs max, and we were not told it, (they don't really have a site saying what their plans are, we were just told the speeds and all in conjunction with our cable tv.

Had 56k with it earlier and I was wanting to see some things and didn't take all that long for it to hit the max I guess.

>.>, I will deal, and thanks a lot for your help, if you didn't tell me to contact them I probably would have waited a while longer before I knew of this limitation on our cable.

Edit: Okay, backtrack, it isn't because I hit the limit, though I didn't think it wasn't possible, it was because I was using up too much speed and I was the top user, you know, just got the cable, so I used torrent to get like linux and a game and such. So then they blocked me up O.o.

Happens I suppose because I am in a small local cable company that is in a town where everyone is a redneck :-P

Oh and apparently I am still top user in the area since I have been doing all these tests >.>.