Hop 3 Timing Out on Game Servers - Need Help Finding Out Why

Lunnington · Post by **Lunnington** » Wed Nov 13, 2013 4:36 pm

Hello, I'm a long time lurker and first time poster.

So I'm trying to determine exactly what this means so I can communicate with my ISP and further tweak my internet setup to be more reliable for online gaming. My connection is unreliable during gaming sessions about 40% of the time and it's very difficult to play for a long time without experiencing lag spikes. My ping, when not experiencing spikes, is usually around 20 to 60.

So a tracert to any Battlefield 4 game server always looks something like this:

Code: Select all

Tracing route to host.colocrossing.com [172.245.18.44]
over a maximum of 30 hops:

  1     5 ms     4 ms     5 ms  DD-WRT [192.168.1.1]
  2     5 ms     5 ms     6 ms  192.168.100.1
  3     *        *        *     Request timed out.
  4    25 ms    23 ms    19 ms  69.242.128.1
  5    17 ms    20 ms    16 ms  te-7-6-ur04.independence.mo.indepen.comcast.net
[68.86.180.221]
  6    17 ms    21 ms    17 ms  te-9-3-ar02.independence.mo.indepen.comcast.net
[68.87.234.62]
  7    18 ms    15 ms    16 ms  68.87.234.29
  8    37 ms    41 ms    31 ms  te-5-2-0-13-cr01.350ecermak.il.ibone.comcast.net
 [68.86.89.37]
  9    32 ms    28 ms    42 ms  he-1-14-0-0-cr01.chicago.il.ibone.comcast.net [6
8.86.88.21]
 10    50 ms    51 ms    51 ms  he-2-13-0-0-cr01.56marietta.ga.ibone.comcast.net
 [68.86.89.14]
 11    48 ms    55 ms    46 ms  pos-0-4-0-0-pe01.56marietta.ga.ibone.comcast.net
 [68.86.87.138]
 12    52 ms    55 ms    49 ms  173.167.57.134
 13    49 ms    47 ms    47 ms  ae0-50g.cr1.atl1.us.nlayer.net [69.31.135.129]
 14    62 ms    49 ms    58 ms  ae1-40g.cr2.atl1.us.nlayer.net [69.31.135.138]
 15    52 ms    49 ms    55 ms  as36352.ae6-107.cr2.atl1.us.nlayer.net [69.31.13
5.94]
 16    52 ms    52 ms    47 ms  host.colocrossing.com [69.31.134.226]
 17    44 ms    47 ms    45 ms  host.colocrossing.com [172.245.18.44]

A normal tracert to Google's server looks like this:

Code: Select all

Tracing route to google.com [74.125.225.228]
over a maximum of 30 hops:

  1     5 ms     3 ms     4 ms  DD-WRT [192.168.1.1]
  2     8 ms     6 ms     4 ms  192.168.100.1
  3     7 ms     7 ms    17 ms  192.168.254.99
  4    17 ms    18 ms    25 ms  69.242.128.1
  5    18 ms    21 ms    24 ms  te-7-6-ur04.independence.mo.indepen.comcast.net
[68.86.180.221]
  6    23 ms    17 ms    21 ms  te-9-3-ar02.independence.mo.indepen.comcast.net
[68.87.234.62]
  7    18 ms    27 ms    19 ms  68.87.234.29
  8    36 ms    30 ms    42 ms  te-5-2-0-11-cr01.350ecermak.il.ibone.comcast.net
 [68.86.91.145]
  9    31 ms    31 ms    32 ms  he-0-11-0-0-pe04.350ecermak.il.ibone.comcast.net
 [68.86.83.58]
 10    31 ms    32 ms    28 ms  as15169-4.350ecermak.il.ibone.comcast.net [66.20
8.233.142]
 11     *       52 ms     *     209.85.255.132
 12    27 ms    25 ms    25 ms  209.85.254.240
 13    44 ms    56 ms    48 ms  72.14.239.137
 14    49 ms    44 ms    44 ms  209.85.243.179
 15    48 ms    44 ms    47 ms  72.14.237.218
 16    47 ms    45 ms    48 ms  209.85.240.77
 17    46 ms    45 ms    44 ms  dfw06s26-in-f4.1e100.net [74.125.225.228]

Trace complete.

Going to the third hop's IP address in my browser brings me to a page asking me to input a username and password and is called "Broadband Bonding Network Appliance." I think this might possibly be my modem? If so does that mean a connection is being blocked by my modem to gaming servers? I'm just not sure what to make of it but I feel like it might help if I can get that to stop timing out.