do I ever need help....

JimG · Post by **JimG** » Tue Apr 30, 2002 8:49 pm

I installed Speedcorp 9x speed enhancer to boost my cable modem performance. Within a couple of months, I became unable to reach an increasing number of major Internet sites. After a lot of thrashing around, asking for help, etc,. I figured out this was a DNS resolution problem. I cleaned out my host file, uninstalled Speedcorp 9x, and, presto, my problem was completely and magically fixed.

Now, however, I am left with the problem that no mail program -- neither Eudora or Outlook Express, no matter how carefully and fully they are tweaked -- will let me send or receive an attachment larger than 100kb.

I gather some registry values were changed that caused this (I also admit I am completely phobic about fooling around with the registry). Does anyone have any specific knowledge on this problem or any advice. (I have done all Eudora and Microsoft knowledge based, FAQ, and troubleshooting solutions -- the problem definitely is elsewhere.) Help, please!

Lobo · Post by **Lobo** » Tue Apr 30, 2002 10:37 pm

Uninstall enhancer first through add/remove in control panel,

Download SG Optimizer to desktop, directions in help thread below in
signature. #1 in help thread

Speed test here, test will open another browser, close one
directions on how to do speed test in help thread in signature: Select site nearest you:

http://www.speakeasy.net/main.php?page=sup_pops

If from overseas try nearest site from here: http://www.testmyspeed.com/internationalspeedtests.htm

Directions on what to do prior to speed test on help thread below, turn off all running programs.

Larger RWIN does not always mean faster

JimG · Post by **JimG** » Wed May 01, 2002 4:47 pm

Thank you for help and advice!

Did speed test -- no problem (results: 2002-05-01 16:40:14 EST: 503 / 0
Your download speed : 503606 bps, or 503 kbps.
A 61.4 KB/sec transfer rate.)

The SG TCP Optimizer makes me nervous -- you offer the warning not to use the program if you don't know what you are doing, and that certainly describes me perfectly. It does sound like it could be helpful for my problem, however.

I have an Intel Anypoint Home Phoneline Network set up with my computer as server. Will the Optimizer change or mess up any of its settings? Can ignorant sorts like me run the Optimizer program anyway, if fingers are crossed and computer gods propitiated?

Lobo · Post by **Lobo** » Wed May 01, 2002 4:59 pm

No it says do not use Optimiser and another speed patch together if you do not know what you are doing, lol

For futher help on Tcp Recieve Window:

If you need help please click on profile in one of your posts and fill in so we know what you have, thanks, it's alot easier to click on profile for me to see where your from, OS, system specs to help me help you, thanks again

JimG · Post by **JimG** » Wed May 01, 2002 5:25 pm

Is there a missing link after "For futher help on Tcp Recieve Window:" in previous message? Can I just hit the optimize settings radio button and execute (hate that word, given I don't really know what I'm doing)?

I updated my profile, but I don't know if I've told you what you need to know.

JimG · Post by **JimG** » Wed May 01, 2002 5:45 pm

Well, I did find some advice elsewhere on this site. Backed up my registry, ran the Optimizer for my cable modem, and - alas - my mail attachments problem continues unresolved.

Lobo · Post by **Lobo** » Wed May 01, 2002 6:05 pm

Mail problem:

http://support.microsoft.com/default.as ... US;q256219

First, if you do not have SG's Optimizer, please do, it's wonderfull, ping test included with it, here's how:
Download SG Optimizer to your DESKTOP Optimizer in my signature and below.
Select connection type at top of Optimizer, then select optimal settings, select adapter you are using, select custom settings if you wish to enter different Tcp Recieve Window, Tcp1323Opts, scaling should be checked if Tcp Recieve is above 65535, not checked if below 65535:

From help thread, what am I missing, need your CPU size

You can also repair IE (Outlook comes with it) if you have downloaded it before or redownload IE (Outlook comes with it)

JimG · Post by **JimG** » Wed May 01, 2002 7:03 pm

When I unchecked scaling, it reset to 65535. Speed test post tweak is basically the same as before (2002-05-01 18:56:59 EST: 483 / 0 Your download speed : 483123 bps, or 483 kbps.
A 58.9 KB/sec transfer rate.) It "feels" faster, but that could be my imagination.

I have already repaired, then deleted and reinstalled Outlook Express. Problem remains. Ditto with Eudora, which would only install in the Safe Mode. (Is that a clue to anything about some errant registry setting?)

This is one stubborn problem.

Lobo · Post by **Lobo** » Wed May 01, 2002 7:08 pm

Is Tcp Recieve Window above 65535, check scallilng, reboot, below 65535 uncheck scalling, reboot, Mail problem, ask in Software Forum, I'm stumped unless you have wrong mail servers addy's in there, call ISP to be sure

Lobo · Post by **Lobo** » Wed May 01, 2002 7:20 pm

From above

need your CPU size

JimG · Post by **JimG** » Wed May 01, 2002 10:21 pm

400mhz

I've tried posting problem, as per your suggestion, in software forum.

Lobo · Post by **Lobo** » Wed May 01, 2002 10:29 pm

Might have to (about mail problem):

Please call ISP:

Press 1 if you are broke, bye, sorry, you have reached wrong number
Press 2 if you forgot why you called, call 10-10-220
Press 3 if this is a speed issue, everything looks good
Press 4 if you want to listen to sound track of Gone with the Wind
Press 5 if you are having problems that we can't solve (Speed)
Press 6 if that dog won't hunt, or wont stay under the porch
Press 7 if your tired of waiting, were tired of you waiting, bye
Press 8 if you want us to hang up on you, we are anyway
Press 9 if your not sure you dialed right number, hang up and forget it
If you want to speak to personnal rep you are 415 calls away, approx wait time is 3 days 25 min, thank you, Dude are you getting a Dell, We got all the time in the world if you would like to push the buttons later.

P.S.= pack picnic lunch, fill cooler, relax, it's not right so make them come to your house and fix what you are bending over for!!!!!!!!!!!!!!!!!!!!!!!

RWIN's to try:
In Optimizer select connection type at top, select adapter, select custom settings, enter 1 at a time 51100 or 64240, uncheck scaling under Tcp1323Opts, apply changes and REBOOT each time you change number in Optimizer, the following numbers scaling IS checked, try besides the ones thats in now: 348720, 365000, 373760, 385440

Speed test here, test will open another browser, close one
directions on how to do speed test in help thread in signature: Select site nearest you:

http://www.speakeasy.net/main.php?page=sup_pops

If from overseas try nearest site from here: http://www.testmyspeed.com/internationalspeedtests.htm

Directions on what to do prior to speed test on help thread below, turn off all running programs.

Larger RWIN does not always mean faster

How to backup registry and more in help thread below

JimG · Post by **JimG** » Thu May 02, 2002 1:30 pm

Lobo -- Did call my ISP long ago, confirmed with third-level tech that their servers are fine, authorize 3mb attachments, and my account specifically works, too, when they tested it. As you suggest, it was all about as fast as a pig moving through a python, but it's done.

Tried the Optimizer at the first setting you suggested under custom settings -- no soap on the mail -- though web pages sure load fast.

I did post on the software forum and added this detail there that they said I should mention here: I have AOL on my system and would dearly love to dump it -- but its email program works for sending and receiving email attachments of any size using it under my cable ISP. Only Outlook Express and Eudora (and any web-based email program done through the browser) do not work.

As of today, after patching and fiddling, I can now receive large email attachments through Outlook Express and Eudora, but still cannot send them. But, hey, progress has been made!

So you think one of the RWIN settings you've suggested will be the magic bullet?

Lobo · Post by **Lobo** » Thu May 02, 2002 1:34 pm

RWIN's are for downloading speed, I would get rid of AOL, but talk to another menber here, he knows alot about AOL, mnosteele52

JimG · Post by **JimG** » Thu May 02, 2002 1:43 pm

Believe me, I'll lose AOL as soon as I solve this email problem, but right now it's got me by the short ones since it's the only way I can send attachments.

mnosteele52 doesn't accept emails. Any suggestions on how I can importune him about this problem?

I'd also add, fwiw, that when I had a DNS resolution problem, I could reach any site under AOL, but IE, Opera, and Netscape would balk at going to many major sites (until I cleaned out my host file, and - presto - the problem was gone).

The email malady, however, lingers on....

Lobo · Post by **Lobo** » Thu May 02, 2002 2:09 pm

Start new thread, say help me oh God mnosteele52, hehe, but do start thread with his name

JimG · Post by **JimG** » Sun May 05, 2002 10:44 am

Ran a speedtest and got the following info:

2002-05-05 10:40:56 EST: 493 / 153
Your download speed : 493016 bps, or 493 kbps.
A 60.1 KB/sec transfer rate.
Your upload speed : 153550 bps, or 153 kbps.

Previous tests did not include upload speed results.

Is the upload speed a problem? (It is how my attachments get attached -- or fail to.) Any ideas how I can increase it?

Thanks in advance for any help and suggestions.

JimG · Post by **JimG** » Tue May 07, 2002 7:07 pm

Threw in the towel and called Microsoft's pay-per-incident line. First level tech support, after an hour, threw in his towel and "escalated" it to second level.

After all the towels are thrown and if the problem is ever resolved, I'll let you know.

Thanks for your advice and counsel, however.

Lobo · Post by **Lobo** » Tue May 07, 2002 7:18 pm

But, but you may not be able to afford cable after de Shaft gets done with you, lol

JimG · Post by **JimG** » Tue May 07, 2002 7:38 pm

But Resistance Appears To Be Futile....

Lobo · Post by **Lobo** » Tue May 07, 2002 7:46 pm

To repair IE
Go to contol panel,add/remove programs
Select IE and internet tools from box
Click remove
A box will come up asking if you want to repair or remove IE
Click on repair

Or you may have to redownload IE:

To redownload IE
Go to http://www.microsoft.com
Under downloads click on download center
Select which which version you want and select your OS
Click on run from this location when download box comes up
good luck

Try:
http://www.kbalertz.com/technology.aspx?tec=154

JimG · Post by **JimG** » Tue May 07, 2002 7:55 pm

Thanks, Lobo -- but a day late and $35 short. (Actually I did repair and reinstallation a long time ago....)

Again, I appreciate your taking the time to reply.

Need a towel to throw?

Lobo · Post by **Lobo** » Tue May 07, 2002 7:56 pm

Click on link above too, maybe

Or the big one:

WARNING, ALL DATA ON NON-REMOVABLE DISK
DRIVE C: WILL BE LOST!
Proceed with Format (Y/N)?

Weep, weep

JimG · Post by **JimG** » Tue May 07, 2002 8:16 pm

I did click on link above, and for all the purported exhaustiveness of the links offered there, he has nothing on Q254926, which is the closest Microsoft comes to addressing my problem. http://support.microsoft.com/search/pre ... us;Q254926 If kbalertz is a pal of yours, you might want to alertz him.

Still, I was all right -- really all right -- until you had to go and use the f-word....

And I thought we wuz friends....

Lobo · Post by **Lobo** » Tue May 07, 2002 8:28 pm

Oh that F-word, I kept looking thinking I had did something wrong,
but you may not be able to do the F thing as disk is pretty brittle isin't it, hehe, put de coffee on mate

See #29 in help thread below, guessing

shazroh · Post by **shazroh** » Wed May 08, 2002 8:42 am

Hi Jim,

Have you downloaded any upgrades from Microsoft? There have been numerous report's that applying some patches, especially Service Pack 2 (SP2) for W2K, this can create problems in Outlook Express and other Email programs, ie: not being able to receive or especially send largish Emails! . If you have there is no way to reverse the patches. The only way you will fix this is to do a format.
Microsoft should at least warn people about the potential problems that might arise when applying the patches.

Lobo · Post by **Lobo** » Wed May 08, 2002 8:48 am

He needs to Format anyway as he had AOL and uninstalled it, but it's not all off untill you put the coffee on and reformat

JimG · Post by **JimG** » Wed May 08, 2002 9:39 am

Thanks shazroh and Lobo for telling me to f-myself.

I did #29 on help thread a long time ago.

I have Windows 98 and have updated it fully.

I'll let you know if Microsoft makes it "go f-yourself" to the third power.

Lobo · Post by **Lobo** » Wed May 08, 2002 9:50 am

I had to do it when I got rid of Welcome, the speed difference is well worth it

JimG · Post by **JimG** » Wed May 08, 2002 6:39 pm

It would appear that uninstalling and reinstalling Norton Anti-Virus 2002 twice has fixed my problem.

Tech guy said he had someone with a similar problem and the second removal and reinstallation did it.

Man, am I ever glad -- assuming, of course, the fix holds....

Lobo · Post by **Lobo** » Wed May 08, 2002 6:41 pm

ah rucks, I thought:

WARNING, ALL DATA ON NON-REMOVABLE DISK
DRIVE C: WILL BE LOST!
Proceed with Format (Y/N)?

JimG · Post by **JimG** » Fri May 10, 2002 1:58 pm

In addition to removing and reinstalling NAV 2002 twice, I've discovered I need to keep the MTU setting at 576, as suggested by a Microsoft technician. (I tried some TCP/IP speed tweaking, as per Lobo's suggestions, and at 1500, the problem recurs -- so there are two things required.)

Just to add to the data heap on this mail attachment problem.

Lobo · Post by **Lobo** » Fri May 10, 2002 2:26 pm

Fresh start:

WARNING, ALL DATA ON NON-REMOVABLE DISK
DRIVE C: WILL BE LOST!
Proceed with Format (Y/N)?