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Cable modem signal levels

What do signal levels and SNR mean ?
2003.06.24 08:45 by evrensen


What is a good "Signal Level" ? What is "Upstream SNR" ? What is a good signal strength ? If you want to know the answers to those and other similar questions, read on.

The basic information about your particular brand of modem can probably be found at the manufacturer's website... The most taled about issue when having problems, and the first thing to analyze, is the status of the signal to your cable modem, so what does it mean ?

On your cable modem manufacturer's page you might find terms such as: downstream SNR (signal to noise ratio), downstream power level, upstream SNR and upstream power level. Here's what all those mean, and a general guideline of what constitutes a problem:

Downstream SNR shows the strength of the signal to your cable modem as compared to the noise on the line (signal/noise). If the noise level increases the SNR value decreases. So, then high levels are good for the SNR. This number should be at 30 or more. If the SNR goes below 30 than you will probably start to experience some  problems, such as intermittent connection, packet loss, etc.

Downstream Power shows the power of the signal your cable modem is getting. The level of the downstream power should be -15 to 15 dB according to most manufacturers' specs... However, it is best for that level to be in the -8 to 8 range.

Upstream SNR shows how much signal the head end is getting from your cable modem, compared to the noise level. "Head End" refers to the point of reference that is the central point of the local network of your service provider. Anything above 29 is good. Just like the download SNR if the noise level increases the upstream SNR decreases.

Upstream Power shows the level of the signal from the cable modem to the provider. This number should be lower than 55dB. The lower the number, the better your connection.

All those numbers can aid in determining many potential problems with your cable modem connection...

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by anonymous - 2007.02.03 13:10
Pretty good technical info but how can all the signal levels be measured without special equipment? I have a new cable modem with service from time warner cable and have not had reliable connectivity yet. I get a popup balloon with win XP in the lower right corner of the screen advising me of limited connectivity at least once per 15 seconds or so. Very annoying.
by Philip - 2007.02.04 09:29
Many modems have a private administration IP address that's accessible through a browser. You can generally see the signal levels in the admin pages.

For example, if you have a Motorola 5000/5120 cable modem, the address you'd type in your browser is: http://192.168.100.1

For more information on other cable modems, check our broadband hardware database: http://www.speedguide.net/broadband.php

by anonymous - 2009.05.13 20:36
Hey some updated info for all of you, if you have Comcast and Comcast in your area is offering docsis 3 signals is going to be a lot pickier. Comcast says all modem must meet following specs or your modem may reset or give you limited or no connectivity:
Signal to Noise Ratio (SNR): 32dB-50dB
Power Level: -5 to 5
Upstream Power: 32dBmV-50dBmV
All levels should be within the ranges
If you are not sure if you are in a docsis 3 area call Comcast Or go on their web site and see if they offer any speeds over 20 mb in your area.

by frustrated - 2009.11.18 10:43
I also have Time Warner's cable modem and service, and I too have constant problems - I've complained more than once but all they do is tell me they're sorry and send me another month's bill... I STILL have to reboot their modem 4-5 times per day when I get kicked offline. How can those of us with Time-Warner service stop the headaches they ignore?
by anonymous - 2009.12.09 10:42
Also having verrry sloooowww experiences with TWC...
by mike - 2010.01.23 22:34
what is your signal entering the house? have t/w check . If you are using wireless your problem could be with modem or internal wiring, especialy if it is amped. 1st guess is bad signal from pole or pedestal.
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