Packet Loss And An Isp Whom Doesn't Listen!

[UltimateHigh1]

I have been having so much trouble with my IP over connection problems that I've just about giving up on contacting them.. They keep telling me everything is fine even though I continue to send then information that points to the contrary. Here's the problem: My internet is always inconsistent and playing an online game ceases to be fun because excessive lag spikes and apparent packet loss. I can also throw in some horrible download speeds at certain times of the day. Another weird thing is that even when I get good speed results, I still continue to get lag spikes. I've scanned for spyware, moved my equipment around(although it can't go too far), power cycled, connected directly into computer/xbox, etc..

Basically, I'm gonna post a bunch of info here and I want some people to give me some advice on what exactly to say to these thick-headed techs.



TRACERT :

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\adam>tracert http://www.yahoo.com

Tracing route to http://www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1 36 ms 33 ms 7 ms 10.0.99.1
2 * 41 ms 41 ms 66.186.180.209
3 62 ms 12 ms 13 ms 66.186.173.37
4 47 ms 63 ms 16 ms pwn-pi-mont-core.pwless.net [66.186.173.43]
5 33 ms 19 ms 60 ms pi-rtr-wt.mainewireless.net [64.89.247.242]
6 29 ms 17 ms 69 ms 64.89.249.97
7 43 ms 79 ms 18 ms 74.221.67.130
8 28 ms 22 ms 28 ms 74.221.67.134
9 29 ms 27 ms 48 ms 198.164.27.13
10 32 ms 69 ms 29 ms stjhnbsu22w-ge-15-1.aliant.net [142.166.211.145]

11 45 ms 40 ms 44 ms rtp629045rts [64.230.203.25]
12 43 ms 38 ms 41 ms core2-saintjohnnb_pos5-0.net.bell.ca [64.230.167
.73]
13 41 ms 39 ms 40 ms core2-saintjohnnb_pos0-0.net.bell.ca [64.230.167
.89]
14 40 ms 37 ms 44 ms bx4-montreal02_so-1-0-0.net.bell.ca [64.230.170.
178]
15 44 ms 61 ms 39 ms if-6-0-0.mcore4.mtt-montreal.teleglobe.net [216.
6.115.29]
16 101 ms 49 ms 46 ms pos-channel1.mcore3.nyy-newyork.teleglobe.net [2
16.6.81.17]
17 90 ms 90 ms 55 ms if-12-0-0-723.core4.aeq-ashburn.teleglobe.net [2
16.6.42.61]
18 57 ms 84 ms 53 ms ix-14-2.core4.aeq-ashburn.teleglobe.net [209.58.
27.54]
19 60 ms 65 ms 107 ms ge-3-1-0-p151.msr2.re1.yahoo.com [216.115.108.63
]
20 60 ms * 59 ms gi1-23.bas-a2.re3.yahoo.com [66.196.112.55]
21 47 ms 49 ms 47 ms f1.http://www.vip.re3.yahoo.com [69.147.114.210]

Trace complete.

C:\Documents and Settings\adam>


NDT :

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 597.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 243.51kb/s

------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_01

------ Web100 Detailed Analysis ------
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 193.61 msec; the Packet size = 1460 Bytes; and
There were 8 packets retransmitted, 52 duplicate acks received, and 38 SACK blocks received
The connection stalled 1 times due to packet loss
C2S throughput test: Packet queuing detected: 1.28%
S2C throughput test: Packet queuing detected: 11.12%
This connection is network limited 99.91% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON

Server 'nitro.ucsc.edu' is not behind a firewall. [Connection to the ephemeral port was successful]
Client is not behind a firewall. [Connection to the ephemeral port was successful]
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End
Client IP addresses are preserved End-to-End



Power Levels:

Downstream Channel


Lock Status Operational
Modulation 64QAM
Channel ID 0
Provisioned Rate 4096 kbps
Symbol Rate 5056.941 Ksym/sec
Downstream Power 10.5 dBmV
SNR 40.7 dB


Upstream Channel


Lock Status Operational
Modulation QPSK
Channel ID 2
Provisioned Rate 1024 kbps
Symbol Rate 2560 Ksym/sec
Upstream Power 52.0 dBmV



Speedtest:

[jasonb31]

Your wireless is going to be messed up there. Canada has some big towers right there and they have been known to interfere. I have a friend who used to live there and the wireless was always on the fritz.

[Sava700]

Your using internet over a wireless network? Pioneer Wireless Network?

I'm curious as to how everything is setup and what you pay for as in speeds etc.

Normally if you were on cable and I saw this " Upstream Power 52.0 dBmV" I'd say you need to call your ISP back and tell them your upstream power level is way too high cause a slightest spike and you will be offline..most don't like it even over 45dBmV

try this little program to collect some data..set it to 1second trace intervals since your regular tracert will not show the packetloss in real time.

http://www.pingplotter.com
Download the standard one which is all ya need..it will track your routes in real time and save the data for ya in a nice little file.
http://www.pingplotter.com/downloads/pngplt_std.exe


But just remember wireless connections are horrible for gaming..at least for now till they get better and pick up on the analog TV signals in the next few years.

[UltimateHigh1]

I should've been a bit more specific.


I'm using 4mb/1mb CABLE internet. Of course, I NEVER get that 4mb, in fact, I've never reached 3mb on speedtest. Everthing is wired.

I use a switch to connect everything(not the problem, connecting directly solves nothing). I have 2 computers connected and my xbox 360. Somtimes the lag is all out and other times it more random but quite random.

I've come to the conclusion that my ISP is worthless; Which sucks since they are the only ISP I can actually use. I'll download that ping plotter though.

I'm not really sure how to read this ping plotter program. What am I looking for exactly?

[Sava700]

I should've been a bit more specific.


I'm using 4mb/1mb CABLE internet. Of course, I NEVER get that 4mb, in fact, I've never reached 3mb on speedtest. Everthing is wired.

I use a switch to connect everything(not the problem, connecting directly solves nothing). I have 2 computers connected and my xbox 360. Somtimes the lag is all out and other times it more random but quite random.

I've come to the conclusion that my ISP is worthless; Which sucks since they are the only ISP I can actually use. I'll download that ping plotter though.

I'm not really sure how to read this ping plotter program. What am I looking for exactly?

Well your speed test says your on a Wireless ISP...so no idea why it says that or you think your on cable.

As for pingplotter..just set it to 1second trace intervals at the bottom left hand corner and set a trace destination and watch it go.. red lines for each hop show packet loss major otherwise it will show a constant percentage.

[UltimateHigh1]

Pioneer Wireless started adding cable and dsl report about 2 years ago. I started out with wireless for a good 2 years but quickly switched to the 4mb(HA) cable when it came available. I have a cable modem.


http://www.pioneerwireless.net


By the way, I am seeing ALOT of red spikes with this ping plotter program. HOP 1 seems to be the only one without any red.

[Sava700]

yeah you have issues all over the place but it looks like its starting at your local nod and amp... you need to get your power level dropped on the upstream for starters.

You shouldn't see hardly no red at all like your seeing on your graphs..

[helter]

Your modem levels are higher than an install tech would like to see them, but they are within usable limits so.

try the post I made here.
http://forums.speedguide.net/showpost.p ... stcount=19

[Sava700]

Your modem levels are higher than an install tech would like to see them, but they are within usable limits so.

I've already explained this up a few posts..

[helter]

I've already explained this up a few posts..

52 is not a death sentence, it is just closer to 55 than I would like to see on one of MY installs. But it is not his problem unless it is spiking up over 55. I do not read other posters replies, I read the OP, I make my reply, then I read.


I seriously doubt 52 upstream is causing that packet loss, though the reason he has 52 might be causing it, loose fitting, etc...

[Sava700]

52 is not a death sentence, it is just closer to 55 than I would like to see on one of MY installs. But it is not his problem unless it is spiking up over 55. I do not read other posters replies, I read the OP, I make my reply, then I read.


I seriously doubt 52 upstream is causing that packet loss, though the reason he has 52 might be causing it, loose fitting, etc...

52 is close enough in which any spike would cause him to lose connection and a resync of the upstream gain would cause packetloss between him and the CMTS. I wouldn't want that to be any higher than 45 regardless of how "good" I think it would be.

And its wise to read other posts to a thread cause your reply may have already been covered.

[helter]

52 is close enough in which any spike would cause him to lose connection and a resync of the upstream gain would cause packetloss between him and the CMTS. I wouldn't want that to be any higher than 45 regardless of how "good" I think it would be.

And its wise to read other posts to a thread cause your reply may have already been covered.

WHAT?

Wow not above 45 huh?
I work for comcast as a cable installer. We can debate your wants some later time though.

Motorola says it works up to 55, cable signal levels change but not THAT fast. You can take up your likes with motorola, the guys who make most of the modems the cable companies use.

You can also take it up with this document
http://www.speedguide.net/read_articles.php?id=1197

45 is what you want to see on your meter at the tap or ground block it's not normally what you see on a customers modem.

I don't care if its already covered, it just helps emphasize the need to do it then.

[YARDofSTUF]

Well over 45 is definately fine as mine hasnt been below 46 in ages and my speeds and connection are great.

Helter, could 52 + a spike + a bad splitter cause the issue?

Ultimatehigh1, post your TCP analyzer report.

[helter]

Well over 45 is definately fine as mine hasnt been below 46 in ages and my speeds and connection are great.

Helter, could 52 + a spike + a bad splitter cause the issue?

Ultimatehigh1, post your TCP analyzer report.

I doubt he will see sudden spikes unless he has what we call a suck out, which is when the dielectric moves inside the wire and pulls the stinger inside the fitting too far, making the signal jump across air. A bad splitter could cause the packet loss, as well as other things on his network. Could be at the tap, could be his inside wiring, could be just a bad modem and needs to be swapped.

If he pings 192.168.100.1 he can eliminate his own computer and Ethernet cable. leaving it at the modem on out.

[Sava700]

WHAT?

Wow not above 45 huh?
I work for comcast as a cable installer. We can debate your wants some later time though.

Motorola says it works up to 55, cable signal levels change but not THAT fast. You can take up your likes with motorola, the guys who make most of the modems the cable companies use.

You can also take it up with this document
http://www.speedguide.net/read_articles.php?id=1197

45 is what you want to see on your meter at the tap or ground block it's not normally what you see on a customers modem.

I don't care if its already covered, it just helps emphasize the need to do it then.

Ok for starters..you working for Comcast doesn't mean nothing to me since I've never seen such a bunch of worthless techs in my life come from one ISP..horrible service etc. But let me ignore that and go on to say that 45 is a safe setting cause the signal levels can spike and when they do hit the Holy 55 mark the modem will lose sync therefore is going to cause issues between the host and the user. I've seen this first hand and in real time in the last several months.. I've seen spikes of 10+ so yeah it can and will happen.

The Customers modem should be no higher than 45 to play it safe..now as YOS said he's running at 46 which is fine or at least thats what he saw at the time he prob refreshed his modem signal page but that doesn't mean a few split seconds later or before it didn't spike over 50 for some odd reason. And saying again what someone else already said for a suggestion or cause isn't doing nothing but bumping post count or wasting bandwidth..now if you wish to discuss my dislikes of Comcast I'd be here all day and I have no other choice but to use them for internet access cause they are the only one besides crappy DSL in my area.

I've had so many techs come to my house that wouldn't know a problem if it hit them in the face so if you say your a tech...yeah that means alot to me

Now....if he's seeing this crap on his plotter...see all the little red lines and bars yeah thats packet loss and clearly from the graphs its his ISP's problem not the customer that so many techs try to push back to avoid work. I suggested to him he keep calling to get it resolved as sometimes thats what you need to do.

If he still can't get no results from the local side or the 1800 CSR's then he can always call the Complaint Center or the BBB to issue a complain which when I did it..I had the local management knocking on my door the next day promising to get it fixed which it was although it still took 2 more months.

[helter]

Ok for starters..you working for Comcast doesn't mean nothing to me since I've never seen such a bunch of worthless techs in my life come from one ISP..horrible service etc. But let me ignore that and go on to say that 45 is a safe setting cause the signal levels can spike and when they do hit the Holy 55 mark the modem will lose sync therefore is going to cause issues between the host and the user. I've seen this first hand and in real time in the last several months.. I've seen spikes of 10+ so yeah it can and will happen.

I told you we can debate that later, My calls on install (this means something screwed up and the sub had to call us out there to fix it within 60 days) for HSI installs as are 0.77%. I know what I am doing. You have never seen the POWER level or the signal level spike by 10 unless signal was all together lost and the modem was trying different freq's, and no it won't find them. The modem's can actually work [al beit it very freaking slow] up to 58. I've seen it. They work RELIABLY to 55.

Now I'm gonna call you out on this where have you seen the signal spike by 10 from 45 to 55. Where and when? Go on make something up, I'll know. What was the tap value? What kind of drop was it? RG6? RG11? RG59?

The Customers modem should be no higher than 45 to play it safe..now as YOS said he's running at 46 which is fine or at least thats what he saw at the time he prob refreshed his modem signal page but that doesn't mean a few split seconds later or before it didn't spike over 50 for some odd reason.

This is simply BS. The TAP where you place a drop into is often 45, if not the Ground block at the house is usually there. You will add 3 by using a splitter minimally, and this assumes you only want 2 outlets, usually apartments and not houses. Don't get me wrong I'll take 45, but its not a requirement. It is not until 34 or lower that you will have problems and need a line man to tune the amps down.

So what is your modem's signals at, BTW.

And saying again what someone else already said for a suggestion or cause isn't doing nothing but bumping post count or wasting bandwidth..now if you wish to discuss my dislikes of Comcast I'd be here all day and I have no other choice but to use them for internet access cause they are the only one besides crappy DSL in my area.

If you are so concerned about bandwidth stop posting this BS? And stop relinking the images already in the thread? trust me my less than 1K of text is trumped by your images.

I've had so many techs come to my house that wouldn't know a problem if it hit them in the face so if you say your a tech...yeah that means alot to me

I don't doubt this. Next time ask for a lead tech if they cannot help. No I am not a lead tech.

Now....if he's seeing this crap on his plotter...see all the little red lines and bars yeah thats packet loss and clearly from the graphs its his ISP's problem not the customer that so many techs try to push back to avoid work. I suggested to him he keep calling to get it resolved as sometimes thats what you need to do.

Those red lines do not indicate WHERE the packet was lost at. There is more to trouble shooting a cable line than you will likely ever know. I've rolled up into houses and tightened the fitting on the modem to fix packet loss. I've also escalated it to the line techs to tune the amplifiers commonly called LE's or line extenders. You have not pinned down his location, but I really don't care he is free to follow your advice. I posted my own to help pin it down better, and for some reason a corn cob got stuck up your bum, now piss off.

If he still can't get no results from the local side or the 1800 CSR's then he can always call the Complaint Center or the BBB to issue a complain which when I did it..I had the local management knocking on my door the next day promising to get it fixed which it was although it still took 2 more months.


The BBB does not work that fast actually, but it may work depends on the status. If its phone the FCC will take more time but garner a more urgent response. You could always lie and say you use VOIP even. We're not going to go look up records. Though we will want to see the box once we get there.


Besides that comcast already has a bad rep for CS, unfortunately.

http://www.dslreports.com/forum/r197936 ... omcast-low

There is not much the BBB can do to them. It only works for companies who have good ratings. not that they will not take a call [more like a letter]. My CS ranking are all I care about and mine come back good.

[YARDofSTUF]

I'm consistently at 46, The only one that spikes is the downstream and by no more than 2-3 dbs. Spikes of 10+ would be very rare I would think.

With probs at hop 2 it could still be his modem thats having a problem, but yes he needs a tech out there.

No need to insult a new person thats come here to help others.

[Sava700]

Well I'm impressed by such a long post and attempt to look professional..


but no YOS it wasn't a insult to him as a new person..it was putting someone in their place cause they are wrong. The power levels can and will spike..45 saying is a safe place to set it to.. 52 is only asking for a spike in any split second thus causing a drop. A squirrel running over the line can do this.


But the thread is getting derailed so I'll debate later

[YARDofSTUF]

Well I'm impressed by such a long post and attempt to look professional..


but no YOS it wasn't a insult to him as a new person..it was putting someone in their place cause they are wrong. The power levels can and will spike..45 saying is a safe place to set it to.. 52 is only asking for a spike in any split second thus causing a drop. A squirrel running over the line can do this.


But the thread is getting derailed so I'll debate later

Its a matter of opinion, the end result is still the same, this guy needs a tech out there. Start your own thread on this 45db thing if it means so much.

[Sava700]

Its a matter of opinion, the end result is still the same, this guy needs a tech out there. Start your own thread on this 45db thing if it means so much.

Your right.. a tech needs to come out. But no need to start a thread on 45db lol its just a safe number to go with thats all.


But I have to admit..this was funny of him to say

and for some reason a corn cob got stuck up your bum, now piss off.

I got a good laugh out of it typical Comcast Tech thinking

[YARDofSTUF]

*sigh*

[helter]

Well I'm impressed by such a long post and attempt to look professional..


but no YOS it wasn't a insult to him as a new person..it was putting someone in their place cause they are wrong. The power levels can and will spike..45 saying is a safe place to set it to.. 52 is only asking for a spike in any split second thus causing a drop. A squirrel running over the line can do this.


But the thread is getting derailed so I'll debate later

Yeah whatever, put me in my place after having 3 sources provided to back up 55 against your NONE to back up 45.

Whatever I just hope this forum has an ignore feature.

[jasonb31]

I just ran the ping plotter on my line to see just how bad the OPs connection really compared to a perfect one and let me tell you, That is one crappy connection there Buddie. SAVA700 Knows what he is talking about. Just because you work for a cable company don't make you the man Because you have been trained by them to except crap as the norm. I know FIOS techs, DSL and cable techs so I have herd all the crap claims from all of the company's that they work for. Verizon told their dsl techs that you couldn't get 5mb through cable years ago. I have a FIOS connection and get zero packet loss with no red lines at all, Just one black one streaming straight across. So go tell your bosses if they want to fix their crap replace all the lines and start over because I dropped Road Runner with Bright house for the same thing the OP is dealing with.

[UltimateHigh1]

My ISP said they have narrowed down all the errors to 1 link and they are gonna upgrade it today. My question is: What do they mean by link?

[helter]

My ISP said they have narrowed down all the errors to 1 link and they are gonna upgrade it today. My question is: What do they mean by link?

It's not normal cable speak. It might be a splice in the higher up cable lines feeder, hard line, etc... or maybe an extending amplifier or bridger, hard to say. Might also be "head end tech" stuff.

[Sava700]

My ISP said they have narrowed down all the errors to 1 link and they are gonna upgrade it today. My question is: What do they mean by link?

Make sure you demand a credit for your troubles... I don't think I paid a month of my cable bill from last April till November for my packetloss issues with Comcast.. I told them straight up I had to get DSL to maintain stuff I need to get done at home for the time it took them to repair it so the money had to go to the DSL company.

[UltimateHigh1]

Make sure you demand a credit for your troubles... I don't think I paid a month of my cable bill from last April till November for my packetloss issues with Comcast.. I told them straight up I had to get DSL to maintain stuff I need to get done at home for the time it took them to repair it so the money had to go to the DSL company.

I'm not exactly the type to demand stuff like that but I will do my best

[UltimateHigh1]

I think the packet loss is more severe NOW. I hate them.

[Sava700]

I think the packet loss is more severe NOW. I hate them.

LMAO!! Looks like the "demanding" side of you will soon come out.

[UltimateHigh1]

Target Name: http://www.yahoo.com
IP: 69.147.114.210
Date/Time: 2/20/2008 10:04:20 PM to 2/20/2008 10:04:29 PM

1 7 ms 8 ms 7 ms 7 ms 7 ms 81 ms 7 ms 9 ms 10 ms 8 ms [10.0.99.1]
2 10 ms 10 ms 34 ms 11 ms * 57 ms 10 ms 10 ms 40 ms 9 ms [66.186.180.209]
3 11 ms 12 ms 18 ms 12 ms 69 ms 28 ms 43 ms 14 ms 21 ms 13 ms [66.186.173.37]
4 17 ms 27 ms 21 ms 24 ms 41 ms 24 ms 16 ms 99 ms 14 ms 58 ms pwn-pi-mont-core.pwless.net [66.186.173.43]
5 28 ms 39 ms 29 ms 25 ms 66 ms * 19 ms 76 ms 21 ms 46 ms pi-rtr-wt.mainewireless.net [64.89.247.242]
6 25 ms 27 ms 26 ms 232 ms 114 ms 254 ms 229 ms 57 ms 53 ms 28 ms [64.89.249.97]
7 149 ms 42 ms 28 ms 26 ms 22 ms 42 ms 31 ms 54 ms 26 ms 17 ms [74.221.67.130]
8 84 ms 42 ms 28 ms 27 ms 21 ms 42 ms * 54 ms 44 ms 26 ms [74.221.67.134]
9 67 ms 66 ms 28 ms 41 ms 69 ms 39 ms 36 ms 74 ms 28 ms 29 ms [198.164.27.13]
10 52 ms 54 ms 31 ms 40 ms 53 ms 86 ms 32 ms 51 ms 71 ms 33 ms stjhnbsu22w-ge-15-1.aliant.net [142.166.211.145]
11 47 ms 52 ms 46 ms 47 ms 48 ms 77 ms 41 ms 76 ms 72 ms 76 ms rtp629045rts [64.230.203.25]
12 72 ms 49 ms 43 ms 47 ms 61 ms 61 ms 105 ms 76 ms * 48 ms core2-saintjohnnb_pos5-0.net.bell.ca [64.230.167.73]
13 197 ms 53 ms 98 ms 159 ms 207 ms 251 ms 68 ms 105 ms 48 ms 53 ms core2-saintjohnnb_pos0-0.net.bell.ca [64.230.167.89]
14 45 ms 42 ms 49 ms 63 ms 52 ms 87 ms 43 ms * 47 ms 45 ms bx4-montreal02_so-1-0-0.net.bell.ca [64.230.170.178]
15 48 ms 109 ms 44 ms 54 ms 74 ms 69 ms 43 ms 67 ms 121 ms 94 ms if-6-0-0.mcore4.mtt-montreal.teleglobe.net [216.6.115.29]
16 51 ms 74 ms 43 ms 48 ms 43 ms 64 ms 98 ms 58 ms 90 ms 71 ms pos-channel1.mcore3.nyy-newyork.teleglobe.net [216.6.81.17]
17 63 ms 59 ms 102 ms 56 ms 76 ms 60 ms 75 ms 81 ms 73 ms 65 ms if-12-0-0-723.core4.aeq-ashburn.teleglobe.net [216.6.42.61]
18 94 ms 52 ms 72 ms 58 ms 144 ms 70 ms 65 ms 52 ms 56 ms 60 ms [64.86.85.34]
19 N/A 51 ms 112 ms N/A 116 ms N/A N/A N/A N/A 61 ms ge-2-1-0-p141.msr1.re1.yahoo.com [216.115.108.19]
20 N/A N/A N/A 49 ms N/A N/A N/A N/A N/A 54 ms gi1-22.bas-a1.re3.yahoo.com [68.142.238.65]
21 82 ms 57 ms 69 ms 60 ms 53 ms 69 ms 60 ms 56 ms 54 ms 71 ms f1.http://www.vip.re3.yahoo.com [69.147.114.210]

Ping statistics for http://www.yahoo.com
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 53ms, Maximum = 82ms, Average = 63ms

Recent pingplotter results. It says no packet loss but the numbers are pretty inconsistent and lag is pretty damn consistent.





Edit: Here's a picture from a test I did again.

[helter]

Recent pingplotter results. It says no packet loss but the numbers are pretty inconsistent and lag is pretty damn consistent.

Make sure you check out the ping plotter results and set it to show the first hop.

[UltimateHigh1]

Here's an email from my ISP:


Upon looking at your trace route below, those are acceptable times to get through our network. Once your hit hop number 10 you are out of our network, and we cannot control anything beyond that point. Keep in mind that during the peak hours the backbone traffic on the Internet in general goes up 94% due to people using the internet all over the country. And also the traffic to those game servers jumps drastically during these times as well. So Any Lag that the game server may have is multiplied due to the sudden demand on there system.



We have checked and rechecked everything, and there aren’t any issues that come up in side our network. And the upgrade that we did took care of the red flags we were seeing and any lag from our network is now gone.................





I'm giving up.

[Sava700]

Here's an email from my ISP:


Upon looking at your trace route below, those are acceptable times to get through our network. Once your hit hop number 10 you are out of our network, and we cannot control anything beyond that point. Keep in mind that during the peak hours the backbone traffic on the Internet in general goes up 94% due to people using the internet all over the country. And also the traffic to those game servers jumps drastically during these times as well. So Any Lag that the game server may have is multiplied due to the sudden demand on there system.



We have checked and rechecked everything, and there aren’t any issues that come up in side our network. And the upgrade that we did took care of the red flags we were seeing and any lag from our network is now gone.................





I'm giving up.

Standard BS from ISP's... I had this from a CSR using Embarq DSL last year for a while.. dug a little deeper and they have a contract with the backbone provider sprintlink in which they must keep Embarq customers below 50ms response time through their networks..but they weren't I had the PDF of the contract to prove it and sent it to the CSR..he didn't know what to say. I got all my months from them back free for the trouble and I disconnected them and went back to Comcast once my packetloss issue with them got resolved. But in order to fix that with Comcast I had to call the Executive complaint center. Sometimes you have to step on some toes to get results as a consumer.

But ya know.. looking at your trace with plotter you don't look too bad.

Whats the graph look like over a 3 hour period of time during peak hours?

[UltimateHigh1]

Standard BS from ISP's... I had this from a CSR using Embarq DSL last year for a while.. dug a little deeper and they have a contract with the backbone provider sprintlink in which they must keep Embarq customers below 50ms response time through their networks..but they weren't I had the PDF of the contract to prove it and sent it to the CSR..he didn't know what to say. I got all my months from them back free for the trouble and I disconnected them and went back to Comcast once my packetloss issue with them got resolved. But in order to fix that with Comcast I had to call the Executive complaint center. Sometimes you have to step on some toes to get results as a consumer.

But ya know.. looking at your trace with plotter you don't look too bad.

Whats the graph look like over a 3 hour period of time during peak
hours?

Ya know, my connection seems a bit better now. It still lags some but my brother and I were actually able to get an hour or so of gaming in without getting frustrated by the lag. We usually last about 30 minutes before turning off the console in disgust. I'm gonna buy some new/shorter cables and see if the results are any better. I doubt it but what the hell.

I'll let pingplotter run though.


Thanks.

[UltimateHigh1]

It's a piece of **** again.


I'm done.

[Sava700]

It's a piece of **** again.


I'm done.

time to shop around for another internet provider.

[UltimateHigh1]

I just started playing CS on my pc and I noticed that I rarely lag at all when I'm in a good server.. Why do I get a nearly flawless ping on PC, yet playing on xbox live gives me a ton of trouble.


Oh and I can't shop around for another ISP ... Small town, 1 ISP.

[UltimateHigh1]

Well, It looks like Pioneer is finally listening and have begun installing a new T3 line that should more than double the amount of bandwidth that is going through my area. I hope this finally provides me with a stable internet connection.

[Omit]

Well, It looks like Pioneer is finally listening and have begun installing a new T3 line that should more than double the amount of bandwidth that is going through my area. I hope this finally provides me with a stable internet connection.

Thats a pretty good conformation about/for Pioneer. I've got PTC in Washington County which gets shot up state to Pioneer. This PL issue hasn't happened for a few months now but just started again yesterday. Last year (from fall to winter) my PL was 15 - 75% - all SEASON. Talk about pissed off. Part of it was to do with my node down the street, but once it was fixed I continued getting 35%. I don't know if it's through-put and capacity issues at PW or what, but regardless, If my loss is low 0 - 12%, my ping is usualy 120 - 200ms. The only time it's good is from 12am to 10am, or, if the packet loss is over 15% (shoot my foot please). For the last 24H it's been ranging from 12 - 45%.

Fortunately, Time Warner has been making it's way through Washington County and we should have RoadRunner in a few months accompanied by low pings and low packet loss. Living in Ellsworth, I had RR. Extremely reliable, ultra low pings, almost no packet loss. I moved into this region and am paying $50 a month for 768K cable which is always plagued. Hopefully you guys up north will get RoadRunner soon.

BTW, I know this is an old topic - sorry for bringing it up. I'm an avid sim racer and CSS player, so once I saw this thread about PW, I had to contribue.
The funny thing is some tracing utilities show Pioneer W. as PWN... which is a complete pun

Thanks for the link to the Ping Plotter. This is a utility I wish I had 1/2 a year ago. The other tracing progs I used wouldn't show PL.

[UltimateHigh1]

Thats a pretty good conformation about/for Pioneer. I've got PTC in Washington County which gets shot up state to Pioneer. This PL issue hasn't happened for a few months now but just started again yesterday. Last year (from fall to winter) my PL was 15 - 75% - all SEASON. Talk about pissed off. Part of it was to do with my node down the street, but once it was fixed I continued getting 35%. I don't know if it's through-put and capacity issues at PW or what, but regardless, If my loss is low 0 - 12%, my ping is usualy 120 - 200ms. The only time it's good is from 12am to 10am, or, if the packet loss is over 15% (shoot my foot please). For the last 24H it's been ranging from 12 - 45%.

Fortunately, Time Warner has been making it's way through Washington County and we should have RoadRunner in a few months accompanied by low pings and low packet loss. Living in Ellsworth, I had RR. Extremely reliable, ultra low pings, almost no packet loss. I moved into this region and am paying $50 a month for 768K cable which is always plagued. Hopefully you guys up north will get RoadRunner soon.

BTW, I know this is an old topic - sorry for bringing it up. I'm an avid sim racer and CSS player, so once I saw this thread about PW, I had to contribue.
The funny thing is some tracing utilities show Pioneer W. as PWN... which is a complete pun

Thanks for the link to the Ping Plotter. This is a utility I wish I had 1/2 a year ago. The other tracing progs I used wouldn't show PL.

I've been trying to find other people's experience with pioneer online for awhile and it seems you're the first. Anyways..


You're not getting the 4mb/1mb package? I've been at PW for these past couple of months about the bandwidth upgrade, and get this, they are apparently still working on it. I was told it was gonna take 3 friggin' weeks and not 2 months and counting. I was talking to someone in Houlton(he also has Pioneer), who gets better download speeds than me and has told me that his online experience is pretty solid. That infuriates me because apparently it's possible to get a good experience with PN but they keep giving me the runaround(the upgrade has to be bull). Halo 3 has pretty much been rendered unplayable(such annoying lag) because of the excessive packet loss.

It's just too bad I couldn't test out their DSL package, which goes up 20mbs.