Slow NEO RR

regsucks · Post by **regsucks** » Wed Jun 06, 2001 12:19 pm

Anyone else having massive problems with RoadRunner in North East Ohio? For the past to 2 days it's been unspeakably slow. I actually had to leave the house while I uploaded text files for a website! I think I was able to upload faster with AOL. And surfer isn't much better it takes alot mor time than usual to just open webpages and download anything. It was working fine last week and I haven't modifed any computer settings.

InHere · Post by **InHere** » Wed Jun 06, 2001 12:43 pm

This is gonna sound like the typical RR tech support geek but try a few simple things.

Any neighbors have the service you can talk to? See if they have also become slow. (This might be the best first step. If they are slow as well then it's a network issue and you neednt mess with your machine.

Have you installed any software that may have caused changes to system settings? Believe me...it can and does happen more than you think.

Clear your browser cache and cookie cache.

Unplug the modem and leave it off for about 3-4 minutes. (Electrical power not the NIC)

Check TCP/IP settings bound to your NIC card. If the settings are not found to be what they were before, it has corrupted and..TCP/IP can become corrupted for no apparent reason obvious to the user, and may need to be removed, reinstalled, bound to your NIC card and configured properly.

It may be a "remote possibility" that your NIC card drivers have become corrupted or whacked and you may find removing and re-installing the NIC card in windows and reinstalling the drivers can help. (Last resort)

Not laughing at you, but with you. It keeps from being

blebs · Post by **blebs** » Wed Jun 06, 2001 4:51 pm

Where abouts are you in Ohio? I've had some slowing, but nothing terrible and I'm on Neo.rr. too!

What Cable Modem are they having you use?

I'm getting the feeling that your not on the updated circuit and this may be what they are doing. Do you still have the Cybersurfr Modem?

Brent · Post by **Brent** » Wed Jun 06, 2001 8:55 pm

call your isp? report it?

sianews · Post by **sianews** » Thu Jun 07, 2001 12:08 pm

Originally posted by blebs99

What Cable Modem are they having you use?

I'm getting the feeling that your not on the updated circuit and this may be what they are doing. Do you still have the Cybersurfr Modem?

I'm still on the Cybersurfer and current egtting .06 kb/sec upload. My uncle's died the other week and he had to get it replaced, so I think mines about to go to. Off to call RR.

p.s. I'm in the Akron area.

blebs · Post by **blebs** » Thu Jun 07, 2001 3:42 pm

Originally posted by sianews

I'm still on the Cybersurfer and current egtting .06 kb/sec upload. My uncle's died the other week and he had to get it replaced, so I think mines about to go to. Off to call RR.

p.s. I'm in the Akron area.

I just sent you some info in your neo.rr.com email. Please read it before you call RR! I think it will help you tremendously.

DogFood91 · Post by **DogFood91** » Thu Jun 07, 2001 6:16 pm

I live in north east ohio and have rr, it works fine for me, but then again im prolly the guy thats sucking up all your bandwidth hehe.

Madman_1 · Post by **Madman_1** » Tue Jun 12, 2001 5:57 am

I to live in the Akron area and have noticed for some time may speeds drop. If it would be possible Blebs99, could you send me the info you sent to sianews. Calling Roadrunner tech support is a waste of time.

Thx.

sianews · Post by **sianews** » Tue Jun 12, 2001 3:22 pm

They just replaced my modem 5 minutes ago, so hopefully this fixes the problem.

blebs · Post by **blebs** » Wed Jun 13, 2001 4:00 pm

Originally posted by sianews
They just replaced my modem 5 minutes ago, so hopefully this fixes the problem.

I'm anxious to here the results. Would you please post or email me?

sianews · Post by **sianews** » Wed Jun 13, 2001 4:05 pm

The gave me a Toshiba PCX1100. According to the CNet speed test, it's has been around 400-700 kbps.

Brent · Post by **Brent** » Wed Jun 13, 2001 4:45 pm

also make sure it's not just ISP problems, do a lot of tracerts out to differnent websites to see if you are getting packet loss or high pings

blebs · Post by **blebs** » Wed Jun 13, 2001 4:57 pm

Pinging virtual.neo.rr.com [204.210.221.6] with 50 bytes of data:

Reply from 204.210.221.6: bytes=50 time=11ms TTL=252
Reply from 204.210.221.6: bytes=50 time=10ms TTL=252
Reply from 204.210.221.6: bytes=50 time=11ms TTL=252
Reply from 204.210.221.6: bytes=50 time=10ms TTL=252
Reply from 204.210.221.6: bytes=50 time=10ms TTL=252
Reply from 204.210.221.6: bytes=50 time=13ms TTL=252
Reply from 204.210.221.6: bytes=50 time=30ms TTL=252
Reply from 204.210.221.6: bytes=50 time=10ms TTL=252
Reply from 204.210.221.6: bytes=50 time=10ms TTL=252
Reply from 204.210.221.6: bytes=50 time=9ms TTL=252

Ping statistics for 204.210.221.6:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 30ms, Average = 12ms

C:\WINDOWS>tracert http://www.neo.rr.com

Tracing route to virtual.neo.rr.com [204.210.221.6]
over a maximum of 30 hops:

1 8 ms 9 ms 27 ms
2 26 ms 9 ms 8 ms pos6-3.ncntoh-rtr1.neo.rr.com [24.164.96.193]
3 13 ms 13 ms 11 ms atm8-0.ncntoh1-bus1.neo.rr.com [24.164.96.250]
4 15 ms 12 ms 10 ms virtual.neo.rr.com [204.210.221.6]

Trace complete.

This is current time 16:56 EST and this is my trace and ping result.

sianews · Post by **sianews** » Wed Jun 13, 2001 5:07 pm

Looks like I still have problems:

C:\WINDOWS>tracert http://www.neo.rr.com

Tracing route to virtual.neo.rr.com [204.210.221.6]
over a maximum of 30 hops:

1 233 ms 138 ms 164 ms 10.164.106.1
2 192 ms 769 ms 1017 ms pos6-1.akrnoh1-rtr2.neo.rr.com [24.164.96
3 288 ms 275 ms 220 ms srp1-0.ncntoh-rtr1.neo.rr.com [24.164.96.
4 892 ms 55 ms 28 ms atm8-0.ncntoh1-bus1.neo.rr.com [24.164.96
5 110 ms 179 ms 123 ms virtual.neo.rr.com [204.210.221.6]

Pinging virtual.neo.rr.com [204.210.221.6] with 32 bytes of data:

Reply from 204.210.221.6: bytes=32 time=164ms TTL=251
Reply from 204.210.221.6: bytes=32 time=27ms TTL=251
Reply from 204.210.221.6: bytes=32 time=96ms TTL=251
Reply from 204.210.221.6: bytes=32 time=165ms TTL=251

Ping statistics for 204.210.221.6:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 165ms, Average = 113ms

blebs · Post by **blebs** » Wed Jun 13, 2001 5:16 pm

Check your email for me, the rr account.

Save these results of yours and put it in notepad and send this to help3@neo.rr.com, They have to see this to believe that there is a problem and I think the problem is in Akron.

Also do some pings to your default gateway, DNS Server, and save/send those results also, don't forget to include your account name on your results and request.

blebs · Post by **blebs** » Sat Jun 16, 2001 2:23 pm

Well guys, I don't know what's going on, but today I'm clear down to 7 times faster then dial up. Yes sir, Road Runner is really kicking some butt today!

Has anyone gotten an answer out of TWC as to whats going on or what they are doing?

Tracing route to dhcp065-024-001-043.columbus.rr.com [65.24.1.43]
over a maximum of 30 hops:

1 8 ms 8 ms 11 ms xx.xxx.xxx.x
2 10 ms 9 ms 9 ms pos6-3.ncntoh-rtr1.neo.rr.com [24.164.96.193]
3 9 ms 9 ms 9 ms srp4-0-0.ncntoh-rtr4.neo.rr.com [24.164.96.139]

4 10 ms 11 ms 10 ms akbrt01-twcneo-cw.rr.com [24.218.189.238]
5 13 ms 14 ms 13 ms 24.218.188.82 WHAT IS THIS?
6 * * * Request timed out.
7 932 ms 949 ms 958 ms srp1-0.clmboh1-rtr1.columbus.rr.com [24.95.81.22
1]
8 930 ms 958 ms 893 ms srp0-0.rdcoh-rtr2.columbus.rr.com [24.95.81.227]

9 864 ms 939 ms 946 ms dhcp065-024-001-043.columbus.rr.com [65.24.1.43]

Trace complete.

sianews · Post by **sianews** » Sat Jun 16, 2001 2:54 pm

I've been working at 1-5am lately and it's been fine, but I get timeouts on my e-mail and took about a minute to load this page on Saturday at 3pm.

blebs · Post by **blebs** » Sat Jun 16, 2001 4:59 pm

I hope they didn't just lower the cap again. I'm back up after being down for quite a few hours and the fastest I'm getting is 200KB down. I just think it would be so nice if they would tell us what they are doing, but I guess that is asking too much. We also have the systems crappiest network status page of the whole state!

blebs · Post by **blebs** » Sun Jun 17, 2001 7:34 am

I still don't know what yesterdays outage was all about, but I did find that they had rerouted me for the outage. I went from here to Virginia then to Columbus. Everything is back to normal routing wise, but speeds have dropped from my usual 2500 to 1900 down. I'm hoping that when Monday rolls around, things will speed up again, but I'm not holding my breath!
Have any of your speeds bettered or worsened since yesterday?

sianews · Post by **sianews** » Mon Jun 18, 2001 2:02 am

I just got back on after a 2 hour outage

.

blebs · Post by **blebs** » Mon Jun 18, 2001 6:27 am

Originally posted by sianews
I just got back on after a 2 hour outage .

I gave up at 1:06 a.m. It was still down and i suspect it will be down today again. My speeds are down to 1800 from 2500 friday.
I just hope that when they're done with what ever they're doing, we'll have a functioning system and everyone will have at least somewhat close speeds. The best part about the speeds-I went back to the default settings and was getting the same test results as being tweaked.

I guess we'll have to ride this storm out and hope for the best.
Ever notice that it seems to always be this time of year that all of a sudden, your speeds drop again and lower then previously?

blebs · Post by **blebs** » Mon Jun 18, 2001 6:36 am

Originally posted by Brent
call your isp? report it?

Believe me, we have and it doesn't get you anywhere and they certainly won't give you an answer! It's like some big secret mission is being undertaken. When they act like this, it's usually not for the better of the users either. Worst part-most of us don't have any broadband choices. It's either Cable or Dial up for most!

blebs · Post by **blebs** » Mon Jun 18, 2001 12:27 pm

Well after much debate I did a bunch of speed tests, pings, tracert's, and the like and have just sent my own email to the great head end. Why do I have this overwhelming feeling that I'm not going to get a reply from them or if I do, the answers aren't going to be answers, but beat around the bush type of answers?

Oh well, we'll see what happens, if anything!

sianews · Post by **sianews** » Mon Jun 18, 2001 2:38 pm

Originally posted by blebs99
I'm clear down to 7 times faster then dial up.

At least your that high. Today I'm at -1 times slower than a 56K, about 50K.

blebs · Post by **blebs** » Wed Jun 20, 2001 7:24 am

I sent the second mail to help3 as I never got a response to the first. The drop in speed is way too much not to go unnoticed! Something is either very much wrong in the system or they plain lowered the cap, but I'm thinking from what I'm seeing on FTP tests, that something is still not right at the NOC!
Just a little update for you all.

blebs · Post by **blebs** » Sat Jun 23, 2001 9:35 am

Road Runner High Speed Online uses fiber-optic magic to bring you the fastest Internet connection around - Over 50 times faster than the speediest telephone modems!

http://www.twcneo.com/roadrunner/index.html

Test running..........
** Speed 1898(down)/332(up) kbps **
(At least 37 times faster than a 56k modem)
Finish.

Test running..........
** Speed 1932(down)/351(up) kbps **
(At least 38 times faster than a 56k modem)
Finish.

I don't think so!!!!!!!!

I know the uploads aren't right, but the downloads concur with NetStat Live and FTP Speed test.

Storm90 · Post by **Storm90** » Sun Jun 24, 2001 11:10 pm

I also live in Northeast Ohio and my speed is fine . Plus my pings are low. Try calling them to see if they may be working around your area. If you are still useing the old modem. This proubly what your problem is. Call them,They may be in the process of upgradeing your area. I know they ddid mine last year at this time. GoodLuck!

blebs · Post by **blebs** » Mon Jun 25, 2001 2:25 pm

Something is being looked into today. I'm getting pinged by TWC from 2 addresses that I've never seen before. 204.210.221.32. and 24.164.96.250. Don't know if this means anything since they aren't getting past the firewall!

Shark Attack · Post by **Shark Attack** » Sun May 11, 2008 6:46 pm

http://forums.rennlist.com/rennforums/s ... erid=36467

seems the problem is large spread

Storm90 · Post by **Storm90** » Wed May 14, 2008 8:20 pm

Shark Attack wrote:http://forums.rennlist.com/rennforums/s ... erid=36467

seems the problem is large spread

This thread is 7 years old

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Slow NEO RR

Slow NEO RR

Uhhh try some easy stuff first.

Slow neo.rr service

RR

Look at this