Help Needed !

Nutty33 · Post by **Nutty33** » Sat Aug 24, 2002 11:43 pm

Here is my problem
Everytime, i go online, after a couple of hours, the pictures wont load, then it will just go "the page cannot be displayed". I have to reboot my PC to fix it.
SO i know it is a PC or Win problem
I am using winME

I have try the following :
Reinstall the NIC card
Replacing a new NIC card
Switching ISP
Reinstall TCP/IP
Windows Patch
Restore the winsock, and wsock32 files
Switching OS 98se to Me

ANYbody have anyidea
plz help !!

mnosteele52 · Post by **mnosteele52** » Sun Aug 25, 2002 5:46 am

If you have done all that it sounds like an ISP related problem, please read the Help & Tips link in my signature and try the troubleshooting tips at the bottom.

zxc47 · Post by **zxc47** » Sun Aug 25, 2002 7:33 am

nutty33: Are you on cable or dsl ?Do you use a router ? how much ram to you have?

Nutty33 · Post by **Nutty33** » Sun Aug 25, 2002 2:07 pm

I am sure its not a ISP related problem
cuz i need to reboot the PC to fix it
Thnx neway
Tom

Nutty33 · Post by **Nutty33** » Sun Aug 25, 2002 2:07 pm

Oh yeah
i am using Cable
no router

256 DDR ram

Nutty33 · Post by **Nutty33** » Sun Aug 25, 2002 3:07 pm

OH yeah
one more thing that i left out
everytime it goes down
i can ping ip but i cant ping http

Thnx
Tom

zxc47 · Post by **zxc47** » Sun Aug 25, 2002 7:41 pm

nutty33: Confirm you are obtaining an ip address automatically.
Confirm that there are no entries and the DNS is disabled. Then go to internet options in you control panel and click on the connections tab then run set up.
see if that fixes it

Nutty33 · Post by **Nutty33** » Sun Aug 25, 2002 8:42 pm

Confirm that there are no entries and the DNS is disabled

how do you do that ??

zxc47 · Post by **zxc47** » Sun Aug 25, 2002 9:24 pm

0pen your control panel ,click on network,then click on TCP/IP ( if there is more than one TCP/IP , pick the one bound to your ethernet card.)then click on the gateway tab.

Nutty33 · Post by **Nutty33** » Sun Aug 25, 2002 10:06 pm

thnx

ok i have narrow down to this

when it went down for me
i tried to ping the address (http://www.rogers.com)
it said unknown host
but
when i ping the ip for that address
i got reponse

so i think it is a winsock problem
ppl have told me that it is not simple then just replacing those two files, that it is something involving registry

SO anybody have any idea ??

Soporific · Post by **Soporific** » Sun Aug 25, 2002 10:18 pm

See if you can do a clean format of your whole operating system. I usually do a full rebuild every 6 months or so. It will also be much easier to do that versus trying to fix the two winsock files, especially if you are not comfortable with the registry. Although it's pretty much just deleting two reg keys if I remember right. It's been a while though.

~S

Nutty33 · Post by **Nutty33** » Sun Aug 25, 2002 10:44 pm

Reformat the whole thing is my last option
btw
i got that problem after i reformatted about two months ago

Nutty33 · Post by **Nutty33** » Sun Aug 25, 2002 11:05 pm

how do you remove the winsock files from window registry ??

Norm · Post by **Norm** » Mon Aug 26, 2002 1:59 am

A lot of winsock problems can be narrowed down to spyware apps. Some of them actually replace some dll's.

Get a copy of Adaware and scan your system. Remove everything it finds. Reboot and rescan. See if that helps

zxc47 · Post by **zxc47** » Mon Aug 26, 2002 8:40 am

The only other thing I now to do would is remove the nic card remove client for microsoft network,netbio's,TCP/IP, EVERY THING BUT DiaL UP stuff .Then reboot and add every thing back in .THat should fix it if it in the winsock.

Nutty33 · Post by **Nutty33** » Mon Aug 26, 2002 5:38 pm

it is not winsock
i tried it
but it didnt fix it
should i just reformat and do a clean install
cuz i got the initial problem after i reformat

zxc47 · Post by **zxc47** » Mon Aug 26, 2002 7:49 pm

I would remove every thing and see if that fixes it first

Nutty33 · Post by **Nutty33** » Tue Aug 27, 2002 4:18 pm

I just reformatted last night and everything "seems" to work great .....................for now .

THnx neway for all your help

Freddy · Post by **Freddy** » Wed Aug 28, 2002 7:19 pm

Based on your account of what happened, as far as it not recognizing "www.rogers.com" but recognizing it's ip (when pinging) suggests that you may have a "DNS" problem.

As far as your first post goes (about the loss of picture, after a certain amount of time), that may be a software problem. Run AdAware (the latest version) on your system to check for spyware (like Norm suggested) and make sure that you are using the latest version of Internet Explorer, or even try another browser (like Netscape Navigator) to see if your problem persists.