Real case notes, from a caller that has been calling in since november. Just had another tech show em to me. Figured I would share.
11/19/01
Problem Description: eu(eu = end user) stating that he is trying to find, out why his unit will not run.
:
Trouble Shooting: eu is a little out of it .... watch it.
:
CONCLUSION: EU OK.
11/23/01
Eu called in to state that on his E drive is giving error that recovering allocation table error. He is way out in left field talking about how middle eastern person zapped his hard drive through a cable that is attached to his wall after being in a chat room. I think this man is lonely and just wants someone to talk to.
11/23/01
Problem Description: EU fdisked and formatted drives infected by virus; EU will run recovery on his system. EU just calling to let us know the status of his recovery. EU talking about hackers and his electrical engineering and how his computer is the best computer his has ever had. Talking about erasing people's mind, people trying to kill him so he erased their minds--Watch out if you get this EU. Gave case #.
11/29/01
windows 98 protection
eu is using msd program
he tries to open the ms dos prompt and if flags an error:....but he says that is good and ok because he uses msd which will give him a real dos command prompt
eu said that he thinks that it is good that gives errors on everything because that means his computer is really safe while he is on AOL and it wont let any viruses on his computer
12/05/01
EU says he has developed Artificial Intelligence on his computer; EU talking about his AI on his system. EU did not call in regarding a computer problem; talking about terrorist taking his computer that's why he developed his AI program for his computer. Talking about the Middle East and their search for AI to do there bad work. Watch out. Gave case #.
12/12/01
eu says that his system is running a little slow..
checked system resources.73%
mcafee, nortan, nortan person
eu is cranking.. just keeps stumbling from one subject to the next trying to say he knows what he's talking about
restarted to safe..
removed ghost driver..
removed startup items..eu not wanting to remove any thing from startup..
eu is a nut ball about virues..is going on and on about hackers..
eu is very parranoid about things..telling me about his mental health problems..
12/22/01
Eu says the Vendor registration server is having issues. He would like me to talk with them, as apparently this call center is directly affiliated with Vendor due to some documents he has seen. He advises that other people may find out about the secret link between us and vendor, that we should be more discreet. He says people may be trying to read his mind and could retrieve that information, he is sorry to be responsible if this happens. It doesn't sound as though he is joking.
I advised the Eu to keep it quiet and I'd let my contacts at Vendor are of it. Eu happy.
**********
Those are the end of the notes, will update as needed though. I'm sure this guy will be calling back in.
Tech support calls......
-
Freezing Moon
- Posts: 371
- Joined: Mon Oct 29, 2001 9:23 am
- Location: Orbiting the Earth Number of moons frozen: 6
Damn, talk about a lost soul... Of course, it's funny as hell to us, but damn.... he's a real nut, huh?
At one with fear / Careless if you fall
Beneath the earth / Your heart may feel the call
Can't let your mind be tainted / By the praying men
Divinity burns in thunder / Over again
My Dying Bride - A Cruel Taste Of Winter
Hi, I'm a sig virus. Please add me to the end of your sig and help me take over the world.
Beneath the earth / Your heart may feel the call
Can't let your mind be tainted / By the praying men
Divinity burns in thunder / Over again
My Dying Bride - A Cruel Taste Of Winter
Hi, I'm a sig virus. Please add me to the end of your sig and help me take over the world.
-
Silver
- Posts: 3311
- Joined: Sun Nov 05, 2000 12:00 am
- Location: Somewhere drinking like its going out of style.
She was creepy. Trying to find some case notes now. Someone I was talking to said if we find her, and she calls back in, to give her this other guys #, they will work together just beautifully.Originally posted by eddiec
Let me know if you hear from her silver. I'm on 14 and need a head start for the stairs.
-
Silver
- Posts: 3311
- Joined: Sun Nov 05, 2000 12:00 am
- Location: Somewhere drinking like its going out of style.
**********UPDATES***********
The conspiracy theorist. HACKERS THEY ARE COMING!
06/29/01
EU has been being hacked, was asking about zone alarm, someone had installed it for her. Asnswered some various security Q's. Also advised eu to get a trojan scanner. All should be well. Eu is crazy.
07/08/01
eu is calling wanting help stating that she had a virus i told her she had 2 options first to call mcaffee or to do a recovery eu did not have recovery so i gave eu the number to compaq eu is crazy she thinks the fbi is tapping into her cpu and phone lines trying to steal her secrets she is an ancient geneologist .
07/11/01
Problem Definition:
End User is a writer and a conspiracy theorists. Trust me she is crazy....Customer was sitting by machine ready to recover system because hacker attacked her computer.......customer is crazy. She talked for 30 minutes about wireless camara watching her and how her phone line is being bugged. A hacker is getting into her machine and stealing her rough drafts. She has had the police out to her house because of the hacker. This is her second computer because the hacker broke the code to her first computer.....She kept on complaining that the clicking sound on her phone was because the government is listening.
Recomendations:
BEWARE OF END USER
09/07/01
Eu thinks there is a hacker that has changed her password for her internet
referred to ISP
10/18/01
EU is freaking out, convinced that a hacker is sneaking in at night and deleting files off of her computer. cable modem has been removed and apparantly there are no other outside lines coming into the computer.
Still looking for more on her. Also there were other calls, the case notes just suck though. Mostly hackers/they stole my password/and general craziness, short case note's though and not worthy of posting. Still looking for the dual engine cessna lady.
The conspiracy theorist. HACKERS THEY ARE COMING!
06/29/01
EU has been being hacked, was asking about zone alarm, someone had installed it for her. Asnswered some various security Q's. Also advised eu to get a trojan scanner. All should be well. Eu is crazy.
07/08/01
eu is calling wanting help stating that she had a virus i told her she had 2 options first to call mcaffee or to do a recovery eu did not have recovery so i gave eu the number to compaq eu is crazy she thinks the fbi is tapping into her cpu and phone lines trying to steal her secrets she is an ancient geneologist .
07/11/01
Problem Definition:
End User is a writer and a conspiracy theorists. Trust me she is crazy....Customer was sitting by machine ready to recover system because hacker attacked her computer.......customer is crazy. She talked for 30 minutes about wireless camara watching her and how her phone line is being bugged. A hacker is getting into her machine and stealing her rough drafts. She has had the police out to her house because of the hacker. This is her second computer because the hacker broke the code to her first computer.....She kept on complaining that the clicking sound on her phone was because the government is listening.
Recomendations:
BEWARE OF END USER
09/07/01
Eu thinks there is a hacker that has changed her password for her internet
referred to ISP
10/18/01
EU is freaking out, convinced that a hacker is sneaking in at night and deleting files off of her computer. cable modem has been removed and apparantly there are no other outside lines coming into the computer.
Still looking for more on her. Also there were other calls, the case notes just suck though. Mostly hackers/they stole my password/and general craziness, short case note's though and not worthy of posting. Still looking for the dual engine cessna lady.
Wow...
I am so glad I am not the only one to get fruitcakes.
I am not sure if I ever mentioned the guy who turned on his computer and ME scared him as it pop on the screen so he threw it on the floor. That was a riot. I still dont know how I stopped from laughing in his face.
You have to attempt that is hard
I am so glad I am not the only one to get fruitcakes.
I am not sure if I ever mentioned the guy who turned on his computer and ME scared him as it pop on the screen so he threw it on the floor. That was a riot. I still dont know how I stopped from laughing in his face.
You have to attempt that is hard
Ok had to add this one from old @home job. Customer called "acting" lead tech (not a good actor either). I'm hearing only this side of conversation.
"No don't do that. Then I'll have to come out and set up your computer again."
...
"It doesn't matter. Don't run scandisk or you empty your computer."
...
"I'm telling you, sir. This is what I do for a living."
<at this point, "lead" turns to tech sitting next to him and asks> "Scandisk does wipe out your computer, doesn't it?"
Sigh
The moral is, sometimes everybody sux.
"No don't do that. Then I'll have to come out and set up your computer again."
...
"It doesn't matter. Don't run scandisk or you empty your computer."
...
"I'm telling you, sir. This is what I do for a living."
<at this point, "lead" turns to tech sitting next to him and asks> "Scandisk does wipe out your computer, doesn't it?"
Sigh
The moral is, sometimes everybody sux.
-
Silver
- Posts: 3311
- Joined: Sun Nov 05, 2000 12:00 am
- Location: Somewhere drinking like its going out of style.
Originally posted by ~Annalysa~
Wow...
I am so glad I am not the only one to get fruitcakes.
I am not sure if I ever mentioned the guy who turned on his computer and ME scared him as it pop on the screen so he threw it on the floor. That was a riot. I still dont know how I stopped from laughing in his face.
You have to attempt that is hard
Nice trouble shooting. hehe, we got one case on the wall here.
Problem: Eu has PDA states the screen is cracked.
Trouble shooting: I had eu stomp on pda to make sure it was cracked.
WT!
eddiec: Troo that, I have tech supported(not sure if thats a word) for like 30minutes before then made the enlightening statment.....
"oh but is it plugged in??" Solved.