cable modem losing sync

Biketec · Post by **Biketec** » Tue Jul 10, 2001 8:16 pm

all the trouble started yesterday around 3:00. my cable modem status light just started blinking (meaning it lost sync). it did it about 5 times about 10 minutes appart then didnt do it for the rest of the night. now it just started doing it again. it did it around 2:00, didnt do it for a little while then did it again about an hour later. then it just did it 3 times in the last 20 minutes. anybody know why it does this? thanks

jason

HalfLifer · Post by **HalfLifer** » Tue Jul 10, 2001 8:22 pm

Ok.

Hows the signal coming in? How many splits are behind the modem?

glc1 · Post by **glc1** » Tue Jul 10, 2001 8:22 pm

Contact your provider. It shouldn't be doing this.

Biketec · Post by **Biketec** » Tue Jul 10, 2001 8:28 pm

Originally posted by HalfLifer
Ok.

Hows the signal coming in? How many splits are behind the modem?

lets see... line comes in - 2 way splitter - loooong line - 2 way splitter - modem.

Jason

xbit · Post by **xbit** » Tue Jul 10, 2001 9:19 pm

Is this problem just now happening or has it been going on for awile?

HalfLifer · Post by **HalfLifer** » Tue Jul 10, 2001 9:21 pm

Not good. Get your modem on the first split. Its not getting the best signal so its droppin on ya...

Biketec · Post by **Biketec** » Tue Jul 10, 2001 9:22 pm

its been on the second split for... like 5 months now... no problems. i think its my overhead lines... they;re really old. and the splitter and wires are all brand new

Jason

glc1 · Post by **glc1** » Tue Jul 10, 2001 9:25 pm

Originally posted by HalfLifer
Get your modem on the first split. Its not getting the best signal so its droppin on ya...

Not necessarily. I had many splitters in front of mine and never had a sync loss problem. As long as it's within the operating db, all is swell.

its been on the second split for... like 5 months now... no problems. i think its my overhead lines... they;re really old. and the splitter and wires are all brand new

My guess is something outside (lose connection maybe, maybe at the pole) or at your provider's end.

Qwijib0 · Post by **Qwijib0** » Tue Jul 10, 2001 9:26 pm

Originally posted by HalfLifer
Not good. Get your modem on the first split. Its not getting the best signal so its droppin on ya...

My modem is on the 3rd split in my house... no problems yet. Sometimes my modem will lose sync on and off all night (twice i think.) I think that it's due to equiptment problems at the cable company... I called tech one time and they said "oh yeah, scheduled maintenance", so maybe it'lll stop ina few days.

Biketec · Post by **Biketec** » Tue Jul 10, 2001 9:26 pm

Originally posted by glc1
My guess is something outside or at your provider's end.

ya probably outside... cuz my neighbor isnt having any problems.. neither is my friend across the street

Jason

HalfLifer · Post by **HalfLifer** » Tue Jul 10, 2001 9:43 pm

Put it on the first split anyways.

rodrod5 · Post by **rodrod5** » Wed Jul 11, 2001 3:04 am

who is your provider???

you need to call them and have them restage a fresh config file for your modem and see if that does not get it to sync up

do you have cable tv as well???

if so then is there any fuzziness on the low chanels 2-13 especially??

if so then you night have RF or line noise issues

get the repush of the config file and go from there

:2cool:

Biketec · Post by **Biketec** » Wed Jul 11, 2001 3:10 am

Originally posted by rodrod5
who is your provider???

you need to call them and have them restage a fresh config file for your modem and see if that does not get it to sync up

do you have cable tv as well???

if so then is there any fuzziness on the low chanels 2-13 especially??

if so then you night have RF or line noise issues

get the repush of the config file and go from there

:2cool:

road runner

yes i do have cable tv

now that your brought it to my attention.. there is a slight fuzzyness to my pictures... i dont know if it has always been there before though... i know that the cable modem signal is a LOT more sensative than the cable tv signal... so that could be it. i havent had any more problems with my modem since like an hour after i started this thread... we'll see how it is tomorrow

jason

rodrod5 · Post by **rodrod5** » Wed Jul 11, 2001 3:38 am

i would call and get the repush as well just to be safe

:2cool:

ps good luck on that chic you are stalkin she looks cute

BaLa · Post by **BaLa** » Wed Jul 11, 2001 4:20 am

Originally posted by rodrod5
i would call and get the repush as well just to be safe

:2cool:

ps good luck on that chic you are stalkin she looks cute

roflmao

HalfLifer · Post by **HalfLifer** » Wed Jul 11, 2001 5:28 am

Repushing the modem is pointless in a low signal situation...

rodrod5 · Post by **rodrod5** » Wed Jul 11, 2001 6:22 am

there is no proof yet that their is a low signal situation yet

he could have that checked by calling RR as well

:2cool:

HalfLifer · Post by **HalfLifer** » Wed Jul 11, 2001 8:54 am

Whats the need for all those emoticons? You gettin mood swings from the happy pill?

CiscoKid · Post by **CiscoKid** » Wed Jul 11, 2001 2:02 pm

Originally posted by Biketec

ya probably outside... cuz my neighbor isnt having any problems.. neither is my friend across the street

Jason

Is this RoadRunner for the cable access? They are doping renumbering in California. At least that's wht they told me when I called yesterday

Biketec · Post by **Biketec** » Wed Jul 11, 2001 3:23 pm

i just got home from school... I havent had any problems since yesterday but my dad said he had a bunch of problems while i was at school... so ill call them if it happens again

quoted from CiscoCert

Is this RoadRunner for the cable access? They are doping renumbering in California. At least that's wht they told me when I called yesterday

what does that mean? yes it is road runner

jason

CiscoKid · Post by **CiscoKid** » Wed Jul 11, 2001 4:06 pm

They're updating IP's, removing old accounts and geraneral maintance. I lost Block sync lastnight and couldn't get it back, I called them and they said not to worry that it will be happening untill sometime today or tomorrow

Biketec · Post by **Biketec** » Wed Jul 11, 2001 4:18 pm

ok thanks. i still havent had any problems since ive got home.. but if/when i do im still gonna call them.. just for saftys sake

jason

CiscoKid · Post by **CiscoKid** » Wed Jul 11, 2001 8:15 pm

Check the local road runner home page, they should technical issiues on the network status page.

Biketec · Post by **Biketec** » Wed Jul 11, 2001 9:22 pm

Originally posted by CiscoCert
Check the local road runner home page, they should technical issiues on the network status page.

good idea.. why didnt i think about that before. oh and i just lost sync about 3 minutes ago... unplugged the modem and replugged it.. synced up in about 15 seconds..

Jason

Biketec · Post by **Biketec** » Wed Jul 11, 2001 9:24 pm

Scheduled Maintenance
--------------------------------------------------------------------------------

Date: July 11, 2001

There are currently no maintenance events scheduled

--------------------------------------------------------------------------------

Current Network Maintenance
--------------------------------------------------------------------------------

As of Wednesday July 11, 2001 at 04:07 PM

There are no currently known network issues in the Orange County Road Runner System.

There are no currently known network issues in the West Valley Road Runner System.

There are no currently known network issues in the South Bay Road Runner System.

There are no currently known network issues in the South Pasadena Road Runner System.

-The Road Runner Team

i dunno now... i would call but im about to eat dinner...

Jason