Need advice on ISP email

UltimateHigh1 · Post by **UltimateHigh1** » Sun Aug 17, 2008 10:55 pm

I've been having a lot of trouble with my internet and I've been back and forth with the ISP and this is the last email I recieved:

"There is nothing wrong with your internet connection at you house. I see that you still have 3 computer plugged into Cable Modem. I have told you that this will not work the cable modem does not do well with more then one. Here are a list of the computers plugged in you need to unplug all but one of them. Until you do so I cannot help you." There's a few graphs(I'd post them but I can't seem to figure out how to save the pics) and ping test that he did that apparently were perfect -- A lot of good that does me.

"Here are the result from you default public gateway to you

Sending 500, 100 ICMP Echos to *******, timeout is 2 seconds:

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!

Success rate is 100 percent (500/500), round-trip min/avg/max = 1/1/4 ms"

The cable modem can't handle 2 computers and XBOX?? Bull. Besides, I have told this guy countless times that I have plugged my computer/xbox directly into the modem with the same results. Does this guy have a clue?

Sava700 · Post by **Sava700** » Mon Aug 18, 2008 10:57 am

Question... who is your provider and is this a router/modem combo??

Post by **YeOldeStonecat** » Mon Aug 18, 2008 11:30 am

If it's a true cable modem, you need a multiple IP account to have more than 1x device on it. If you have a basic single IP account, and you have a plain cable modem...it will only give you 1x public IP address....so just 1x device at a time connected to it.

If you want more than 1x device connected to it..either upgrade your account to a multiple IP account, or better yet...get a router, which will allow you to share that single IP address to multiple devices...and you get the benefit of the hardware firewall protection from your router, keeps your PC nice and clean and less likely to be infested/hacked into.

Some ISPs will ship you a "home gateway"..if you ask for it up front, which is a combo modem/router.

UltimateHigh1 · Post by **UltimateHigh1** » Mon Aug 18, 2008 4:23 pm

It's a maine based provider and yes it's a modem connected to a router with an xbox and 2 pcs.

Sava700 · Post by **Sava700** » Mon Aug 18, 2008 7:54 pm

UltimateHigh1 wrote:It's a maine based provider and yes it's a modem connected to a router with an xbox and 2 pcs.

Who is the provider and what speeds do you pay for? Few speed tests perhaps?

http://www.speedtest.net

What is the modem brand and what is the router brand..also model numbers.

Post by **YeOldeStonecat** » Mon Aug 18, 2008 8:24 pm

UltimateHigh1 wrote:It's a maine based provider and yes it's a modem connected to a router with an xbox and 2 pcs.

Ahh OK a router..I didn't see that mentioned in the first post. This is important..makes a totally different scenario. Should be able to run up to 254 devices just fine.