Charter's upload/download speeds.

[marcur12]

Hi everyone. I've been with Charter for about 2-3 years, and I've never seen my download speed go higher then 500kbps and my upload go higher than 50kbps. I'm using a Motorola SB5100 modem with a Linksys LNE100TX Fast Ethernet Adapter(LNE100TX v4) card. Is this normal to get this kind of bandwidth with Charter? Thank you.

[Easto]

What speeds are you paying for? If you don't know it should say on one of the invoices they send you.

[marcur12]

I'm not sure about the upload speed, but for the download speed, I'm supose to get 3mbps.

[TheNetMan]

Yeah i also have a 3Meg Charter Connection and its really annoying and irritating because im getting a extremely slow download speed.
You should be happy u get anywhere near 500 I used to get like 350-400 and i was extremely happy with that and now im getting slow times.

Lately since this "slow" thing has been happening my fastest download has been 170 KB/Sec..
I used TCP Optimizer with tips from someone on this forum and it improved ALOT, because before i ran the optimizer i was getting 40KB/sec :|
But i KNOW i should still be getting like double the speed im getting now.

Any tips? Should i call charter?

When i go to DSLReports and test it i Get this,

Your download speed : 1427 kbps or 178.4 KB/sec.
That is 55.3% worse than an average user on charter.com

Your upload speed : 113 kbps or 14.2 KB/sec.
That is 69.3% worse than an average user on charter.com

[acurban]

I had the same issue with speed. somedays it was slower than a 56k dial up!! Here was a confluence of three bad issues happened at the same time:

a:I had a booster pumping signal TOO FAST

b: cable modem was fried due to over pumped signal

c: There was a bad cable router or something on the pole outside at the other end of my street.


After SEVERAL techs to my house and internet sleuthing I discovered that some "helpful" tech had installed an AC powered signal booster to my cable lines. Essentially what that does to a modem is keeps a max signal pushing into the modem all day and all night. The modem never gets to exact to the signal properly and eventually fries itself!

After he uninstalled booster, put a new modem on and fixed the major issue on the pole down the street.
it works GREAT!! I am pumping average 2.85 MB/s down and 252kb/s now.

Call your cable co to get the web info to their upper level testing function.
Good Luck. Keep us posted!

[mikeg707070]

I have had problems with charter, i got their special for the 3mbps, and it was never anywhere near this. today i upgraded to the 5mbps and did a speed test and this is what it said, am i getting what i paid for?


dslreports.com speed test result on 2006-09-22 13:31:10 EST:
3070 / 484
Your download speed : 3070 kbps or 383.8 KB/sec.
That is 9.8% worse than an average user on charter.com

Your upload speed : 484 kbps or 60.5 KB/sec.
That is 19.5% better than an average user on charter.com


this is from a different one


Download Speed: 4820 kbps (602.5 KB/sec transfer rate)
Upload Speed: 471 kbps (58.9 KB/sec transfer rate)

[randomousity]

Also if it works, Try this cable modem test site

http://192.168.100.1/

Login as "user" and "User"
or log in as "root" and "Root"

This is a very detailed modem test. write down all info or call the tech line after this runs. I think you will be back up to speed.

I do believe this "modem test site" is actually a self-diagnostic inside your modem, as the IP address you gave is a private IP, and not something that everyone on the internet can access.

[acurban]

I dot know what I was thinking. Sorry about that. I guess the best thing is to call your cable company and ask for the info.

[acurban]

I appreciate the correction, I dont know what i was thinking about! .
Do me a favor and edit off my IP address

Thanks

[acurban]

I had the worst time getting Charter to believe that THEY were the problem. I called and called and finally got a guy that knew what he was doing! I suggest you keep calling them.

Chances are the problem is outside your house , down the street or in the neighborhood somewhere. They never want to say its CHARTERS problem.

I hope you get a great tech guy come out to the house like i did. I have no had one problem since they fixed the issue outside my house.

I suggest you talk to your neighbors as well. they may have the same problem, then you can all call for repairs.