Ladies and gentlemen, I've read lots of posts slamming Adelphia for low bandwidth, poor customer service, and even accusations of bait and switch tatics. Well, my connection also degraded from 3.4meg to about 1.9meg, as determined by Testmy.net, Speakeasy, 2Wire, PCpitstop, and the lists goes on. I trust Testmy.net to be the most accurate and consistent, therefore the speeds that I speak of here all came from there. That being said, I also wish to say that I am in no way affiliated with Adelphia other than being a paying customer for Cable TV and Powerlink services.
With my download speed at 1.9meg the folks with Adelphia customer service said that there was no speed problem with my connection, and refused to investigate beyond a speed test at Testmy.net. Yes, that's correct, their engineer that I spoke to, Susan, had me to go there to determine my connection's speed. She said, "I see no speed problem." I explained how it had gone from 3.4 to 1.9. She said, the cap is 3meg, but not a guaranteed speed. I then told her of Adelphia's own web site's proclamation a while back of the introduction of Premier Link of 4meg, and Power Link's upgrade to 3.4meg. She denied it and said the cap was 3meg, and 1.9meg was not "problem". We all know what a cap means, and we all know it's not a guarantee. Anyway, I'm just making a long story longer. I took matters into my own hand.
Way way back, when dinosaurs roamed the earth, I reformatted my pc and had the foresight to make a backup of the clean install of W2K on CDR. That prevented it from being erased at a later date. I restored from this image, and guess what the speeds are, right off the bat. No tweaking or anything. 3,900+! Yep. It seems apparent that somehow the windows registry got changed. I always create full partition images before I make changes to my pc, whether it be by installing a new piece of software, or tinkering with registry settings. Well, it appears that I didn't restore from a backup once after making changes. I don't know. But I do know that it wasn't Adelphia's fault. A friend at work is having problems with her Adelphia connection too. She pisses and moans about how slow it is, how it doesn't even load Adelphia's home page, etc. I'm going to reformat her pc, and I bet that the results are the same for her as they were for me. I'll bet it consistently is faster than 3meg down.
Which leads to another question. 3.9meg+, right after the Power Link installation leads me to believe that the cap here is 4meg, not 3meg. According to Testmy.net if you factor in 12% overhead, my connection's true speed is 4,422 Kbps, or 482KB per second, or 3,948 Kbps minus the 12% (540 KB/sec) overhead.
So perhaps you should do what's necessary to make certain that the problem doesn't lie with your pc first. It's the easiest thing to do, and you don't have to put up with less-than-adequate Adelphia customer service.
Just my experience and opinion. Good luck to youl
Gil
My slowdown with Adelphia, and the solution
thats true they or any ISP won't say they give exactly this amount of bandwidth. And typical Cable from what I've seen is around 1-2M down. I feel they are working on something somewhere and it is effecting your speed as of now. I would watch it for a few days/weeks and it may go back up. Also reset your modem a few times here and there just for the hell of it so it might clear out the connection. Adelphia is as good as any other cable provider in terms of support they will put you through the normal ringer of checks and questions before they will send anyone out or go to more extremes to check anything else. I say all this cause I have Adelphia and I've seen this happen once or twice in the last 3 years.
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Kip Patterson
- Senior Member
- Posts: 4438
- Joined: Wed Jun 07, 2000 12:00 pm
- Location: Columbus, Ohio
That's a nice test site, but the file sizes are a little small.
12% is an unreasonable esteimate for overhead. 2.6% (40 bytes TCP/IP header / 1500 bytes per packet) is a bit more reasonable.
I looked at what these folks claim on their website. Their advertising claims about a dedicated circuit to the headend were the basis of a suit some time ago - SBC, I think, and the courts ruled they were false. The realtiy is that one has to look at the entire circuit to evaluate performance.
If I were near to a central office I would be pleased to get 8mbit. At 15,000+ feet I'm more than happy to live with what RR offers.
12% is an unreasonable esteimate for overhead. 2.6% (40 bytes TCP/IP header / 1500 bytes per packet) is a bit more reasonable.
I looked at what these folks claim on their website. Their advertising claims about a dedicated circuit to the headend were the basis of a suit some time ago - SBC, I think, and the courts ruled they were false. The realtiy is that one has to look at the entire circuit to evaluate performance.
If I were near to a central office I would be pleased to get 8mbit. At 15,000+ feet I'm more than happy to live with what RR offers.
This is what I got from that site:
max_down_rate = 4823449;
max_up_rate = 617402;
I have PowerLink Premier, but the speeds listed above just aren't possible, as the speeds in my config file are:::.. Download Stats ..:::
Connection is:: 5563 Kbps about 5.6 Mbps (tested with 1496 KB)
Download Speed is:: 679 KB/sec
Tested From:: http://www.testmy.net/
Bottom Line:: 99 times faster than 56K you can download 1MB in 1.51 second(s)
Validation Link:: http://testmy.net/cgi-bin/get.cgi?Test_ID=80PSM9YM0
max_down_rate = 4823449;
max_up_rate = 617402;