SG Broadband Community

020518071507 7-Information H501.6 HFC: TRC SYNC Recovery OK
020518071507 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020518071507 7-Information H501.12 HFC: FEC LOCK recovery OK
020518071507 7-Information H501.6 HFC: TRC SYNC Recovery OK
020518071507 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020518071507 7-Information H501.12 HFC: FEC LOCK recovery OK
020518071507 7-Information H501.6 HFC: TRC SYNC Recovery OK
020518071506 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020518071506 7-Information H501.12 HFC: FEC LOCK recovery OK
020518071505 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020518071505 7-Information H501.12 HFC: FEC LOCK recovery OK
020518071505 7-Information H501.15 HFC:FEC LOCK recovery OK
020518071504 7-Information H501.6 HFC: TRC SYNC Recovery OK
020518071504 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020518071504 7-Information H501.12 HFC: FEC LOCK recovery OK
020518071504 7-Information H501.6 HFC: TRC SYNC Recovery OK
020518071504 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020518071504 7-Information H501.12 HFC: FEC LOCK recovery OK
020518071503 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020518071503 7-Information H501.12 HFC: FEC LOCK recovery OK
020518071503 7-Information H501.15 HFC:FEC LOCK recovery OK
020518071502 3-Critical H501.16 HFC: FEC LOCK recovery failed
020518015823 7-Information F502.1 Bridge Forwarding Enabled.
020518015823 7-Information F502.3 Bridge Learning Enabled.
020518015823 7-Information B518.0 Baseline Privacy is skipped
020518015823 7-Information I500.0 Registration Completed
020518015823 7-Information I0.0 REG-RSP Registration Response
020518015823 7-Information I0.0 REG-REQ Registration Request
020518015823 7-Information D509.0 Retrieved TFTP Config hsdRS1.cfg SUCCESS
020518015823 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 4s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 40, tempSid 4108
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (117000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 117000000, US Id 3
************ 7-Information H501.17 HFC: UCD Minislot size change.
************ 7-Information I510.0 *** BOOTING *** SB4100-4.0.3-SCM-NOSHELL
020518015753 7-Information H501.2 HFC: Shutting Downstream Down
020518015753 2-Alert T507.0 Received Async Error Range Failed
020518015736 3-Critical H501.8 HFC: T4 Timer Expired
020518015715 7-Information H501.6 HFC: TRC SYNC Recovery OK
020518015715 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020518015715 7-Information H501.12 HFC: FEC LOCK recovery OK
020518015714 7-Information H501.6 HFC: TRC SYNC Recovery OK
020518015714 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020518015714 7-Information H501.12 HFC: FEC LOCK recovery OK
020518005346 7-Information F502.1 Bridge Forwarding Enabled.
020518005346 7-Information F502.3 Bridge Learning Enabled.
020518005346 7-Information B518.0 Baseline Privacy is skipped
020518005346 7-Information I500.0 Registration Completed
020518005346 7-Information I0.0 REG-RSP Registration Response
020518005346 7-Information I0.0 REG-REQ Registration Request
020518005346 7-Information D509.0 Retrieved TFTP Config hsdRS1.cfg SUCCESS
020518005346 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 4s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 41, tempSid 4108
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (117000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 117000000, US Id 3
************ 7-Information H501.17 HFC: UCD Minislot size change.
************ 7-Information I510.0 *** BOOTING *** SB4100-4.0.3-SCM-NOSHELL
020518005318 7-Information H501.2 HFC: Shutting Downstream Down
020518005318 2-Alert T507.0 Received Async Error Range Failed
020518005301 3-Critical H501.8 HFC: T4 Timer Expired
020518005234 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020518005234 7-Information H501.12 HFC: FEC LOCK recovery OK
020518005231 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020518005231 7-Information H501.12 HFC: FEC LOCK recovery OK
020518005230 7-Information H501.6 HFC: TRC SYNC Recovery OK
020518005230 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020518005230 7-Information H501.12 HFC: FEC LOCK recovery OK
020517213141 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517213141 7-Information H501.12 HFC: FEC LOCK recovery OK
020517213057 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517213057 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212730 7-Information H501.6 HFC: TRC SYNC Recovery OK
020517212730 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212730 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212730 7-Information H501.15 HFC:FEC LOCK recovery OK
020517212723 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212723 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212714 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212714 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212657 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212657 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212618 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212618 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212559 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212559 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212549 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212549 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212505 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212505 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212454 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212454 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212439 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212439 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212346 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212346 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212334 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212334 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212244 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212244 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212239 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212239 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212214 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212214 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212138 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212138 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212134 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212134 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212042 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212042 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212034 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212034 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212020 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212020 7-Information H501.12 HFC: FEC LOCK recovery OK
020517212012 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517212012 7-Information H501.12 HFC: FEC LOCK recovery OK
020517211949 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517211949 7-Information H501.12 HFC: FEC LOCK recovery OK
020517211840 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
020517211840 7-Information H501.12 HFC: FEC LOCK recovery OK
020517211819 3-Critical H501.4 HFC: LOST TRC SYNC- trying

If you do a search in google on:

Critical H501.4 HFC: LOST TRC SYNC- trying

You'll see that many people with the same problem point to the modem or to the USB. Do you have a USB or a NIC? What modem are you running and is it old or new?

sb4100 and its 6 months old

USB or NIC? Have you called your provider yet?

nic and i havent called them about this particular problem but i have been in contact cobstantly with them about poor performance