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Very slow download speeds
Posted: Wed Dec 06, 2023 3:07 am
by ClClard
Hi! I recently moved to a new home. I signed a broadband contract with Spectrum. They provided me with an Arris Surfboard SBG8300 router. When I tried to connect to the internet, I encountered a slow speed problem. I tried rebooting the router and modem, but this did not help. What else can I try?
Re: Very slow download speeds
Posted: Tue Dec 12, 2023 1:13 pm
by Philip
I would try to log into the modem admin interface, and see the signal levels, see:
How to access signal levels -
https://www.speedguide.net/faq/how-to-a ... -cable-391
What signal levels are considered good -
https://www.speedguide.net/faq/what-cab ... ed-good-78
What do you consider "slow"? (what speed are you supposed to get, what are you actually getting)
What time of day do you test? It is a shared connection, usually after 5pm and weekends it is more congested on residential connections.
How do you test? speedtest.net is a good measure usually.