SG Broadband Community

I getting a lot of Network timesouts while surfing the Internet. I'm running Win XP Home SP2 with Firefox 2. My DSL ISP is BellSouth/ATT.

42 pings gave errors or timeouts. 91 from 103 IPs were reachable.

Also eBay takes over 5 minutes to sign in.

I have not made any changes to my network.

What do I do to correct this? It is very frustrating .

have you called your ISP to see if they have a problem in your area?

YARDofSTUF wrote:have you called your ISP to see if they have a problem in your area?

Yes I have checked with them, and they say nothing is wrong at their end, which is the usual response, unless there is a major problem.

Thanks YARDofSTUF.

cajundon wrote:Yes I have checked with them, and they say nothing is wrong at their end, which is the usual response, unless there is a major problem.

Thanks YARDofSTUF.

Do a tracert to http://www.yahoo.com and post.

trogers wrote:Do a tracert to www.yahoo.com and post.

Hi trogers, Here is tracert to www.yahoo.com .
Hostname:
IP address: 74.229.159.171
Traceroute Results:
[INDENT]traceroute to 74.229.159.171 (74.229.159.171), 30 hops max, 40 byte packets
1 66.230.207.57 (66.230.207.57) 0.336 ms 0.285 ms 0.273 ms
2 e17-ss1.dr6.as30217.net (84.40.24.133) 0.647 ms 0.855 ms 1.112 ms
3 e3-1.co2.as30217.net (84.40.24.81) 0.412 ms 0.478 ms 0.567 ms
4 te-1-4.car4.Tampa1.Level3.net (4.71.2.13) 0.556 ms 0.614 ms 0.652 ms
5 ae-24-24.car2.Tampa1.Level3.net (4.69.133.65) 0.901 ms 0.978 ms 1.008 ms
6 ae-7-7.ebr1.Dallas1.Level3.net (4.69.133.42) 25.002 ms 24.443 ms 24.428 ms
7 ae-71-71.csw2.Dallas1.Level3.net (4.69.136.126) 34.656 ms ae-81-81.csw3.Dallas1.Level3.net (4.69.136.130) 27.799 ms ae-91-91.csw4.Dallas1.Level3.net (4.69.136.134) 31.166 ms
8 ae-1-69.edge5.Dallas1.Level3.net (4.68.19.10) 24.767 ms ae-2-79.edge5.Dallas1.Level3.net (4.68.19.74) 24.620 ms ae-3-89.edge5.Dallas1.Level3.net (4.68.19.138) 24.732 ms
9 BELLSOUTH-T.edge5.Dallas1.Level3.net (67.72.4.42) 51.504 ms BELLSOUTH-T.edge5.Dallas1.Level3.net (67.72.4.2) 49.261 ms 49.561 ms
10 65.83.238.49 (65.83.238.49) 53.722 ms 65.83.238.47 (65.83.238.47) 53.877 ms 65.83.238.45 (65.83.238.45) 53.572 ms
11 ber01lft-pos-2-0-0.bellsouth.net (65.83.239.21) 52.662 ms 52.784 ms 52.684 ms
12 ber00lft-ge-3-0-0.bellsouth.net (205.152.136.64) 51.849 ms 51.680 ms 51.798 ms
13 acs00lft.lft.bellsouth.net (205.152.136.65) 51.687 ms 51.835 ms 51.999 ms
14 68.216.223.170 (68.216.223.170) 55.067 ms 55.110 ms 53.660 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

I don't know what it means,
15 * * * to
30 * * *
[/INDENT]

Here istraceroute to my.ebay.com. I was having this problem of taking more than 5 minutes to sign in to eBay, before all the Network timeouts started happening.
Hostname:
IP address: 74.229.159.171
Traceroute Results:
[INDENT]traceroute to my.ebay.com (66.135.209.241), 30 hops max, 40 byte packets
1 66.230.207.57 (66.230.207.57) 0.216 ms 0.202 ms 0.190 ms
2 e17-ss1.dr6.as30217.net (84.40.24.133) 3.629 ms 3.883 ms 4.151 ms
3 e3-1.co2.as30217.net (84.40.24.81) 0.457 ms 0.504 ms 0.595 ms
4 te-1-4.car4.Tampa1.Level3.net (4.71.2.13) 0.586 ms 0.619 ms 0.686 ms
5 ae-24-24.car2.Tampa1.Level3.net (4.69.133.65) 0.850 ms 0.849 ms 0.920 ms
6 ae-7-7.ebr1.Dallas1.Level3.net (4.69.133.42) 37.338 ms 36.146 ms 36.173 ms
7 ae-61-61.csw1.Dallas1.Level3.net (4.69.136.122) 30.216 ms ae-71-71.csw2.Dallas1.Level3.net (4.69.136.126) 31.578 ms ae-81-81.csw3.Dallas1.Level3.net (4.69.136.130) 28.527 ms
8 ae-93-93.ebr3.Dallas1.Level3.net (4.69.136.165) 25.525 ms ae-63-63.ebr3.Dallas1.Level3.net (4.69.136.153) 25.702 ms ae-73-73.ebr3.Dallas1.Level3.net (4.69.136.157) 25.681 ms
9 ae-3.ebr2.LosAngeles1.Level3.net (4.69.132.77) 69.563 ms 69.559 ms 69.550 ms
10 ae-72-72.csw2.LosAngeles1.Level3.net (4.69.137.22) 70.920 ms ae-92-92.csw4.LosAngeles1.Level3.net (4.69.137.30) 57.154 ms ae-82-82.csw3.LosAngeles1.Level3.net (4.69.137.26) 62.370 ms
11 ae-73-73.ebr3.LosAngeles1.Level3.net (4.69.137.37) 68.549 ms ae-93-93.ebr3.LosAngeles1.Level3.net (4.69.137.45) 68.029 ms ae-83-83.ebr3.LosAngeles1.Level3.net (4.69.137.41) 68.092 ms
12 ae-2.ebr3.SanJose1.Level3.net (4.69.132.9) 65.196 ms 65.177 ms 64.701 ms
13 ae-93-93.csw4.SanJose1.Level3.net (4.69.134.238) 66.231 ms ae-63-63.csw1.SanJose1.Level3.net (4.69.134.226) 65.612 ms ae-73-73.csw2.SanJose1.Level3.net (4.69.134.230) 65.127 ms
14 ae-81-81.ebr1.SanJose1.Level3.net (4.69.134.201) 67.093 ms ae-91-91.ebr1.SanJose1.Level3.net (4.69.134.205) 66.636 ms ae-61-61.ebr1.SanJose1.Level3.net (4.69.134.193) 67.395 ms
15 ae-4-4.car2.Sacramento1.Level3.net (4.69.132.157) 67.644 ms 67.635 ms 68.039 ms
16 ae-11-11.car1.Sacramento1.Level3.net (4.69.132.149) 67.457 ms 142.320 ms 142.310 ms
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
[/INDENT]

Not a traceroute. Post a tracert.

To do a tracert, click 'Start' and then 'Run'. Type "cmd" into the box and click 'ok'.

A DOS black screen will appear. Type after the C:\>

tracert http://www.yahoo.com

and press enter key

When test is completed, move mouse cursor to the DOS black screen, click right and choose 'select all'.

Move mouse cursor to the Quick Reply box of this forum, click right and 'paste'.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>tracert http://www.yahoo.com

Tracing route to http://www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dslrouter [192.168.1.254]
2 9 ms * 8 ms 68.152.213.199
3 8 ms 8 ms 7 ms 68.216.223.169
4 * 12 ms 12 ms axr00msy-so-1-0-0.bellsouth.net [65.83.239.20]
5 27 ms 28 ms 27 ms axr01aep-so-2-0-0.bellsouth.net [65.83.236.190]

6 27 ms 27 ms 27 ms axr00asm-so-1-3-2.bellsouth.net [65.83.236.72]
7 39 ms 41 ms 38 ms pxr00ash-so-0-1-0.bellsouth.net [65.83.236.74]
8 39 ms 39 ms 39 ms 65.83.237.228
9 180 ms * 41 ms ge-3-1-0-p150.msr2.re1.yahoo.com [216.115.108.61
]
10 41 ms 42 ms 39 ms gi1-22.bas-a2.re3.yahoo.com [66.196.112.27]
11 40 ms 40 ms 39 ms f1.http://www.vip.re3.yahoo.com [69.147.114.210]

Trace complete.

C:\Documents and Settings\Owner>tracert signin.ebay.com

Tracing route to signin.ebay.com [66.135.202.140]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dslrouter [192.168.1.254]
2 8 ms * 8 ms 68.152.213.199
3 8 ms 8 ms 8 ms 68.216.223.169
4 * 13 ms 12 ms axr00msy-so-1-0-0.bellsouth.net [65.83.239.20]
5 27 ms 70 ms 25 ms axr01msy-0-3-0.bellsouth.net [65.83.236.29]
6 88 ms 88 ms 87 ms pxr00pao-so-0-0-0.bellsouth.net [65.83.236.184]

7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Owner>

cajundon wrote: Tracing route to http://www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dslrouter [192.168.1.254]
2 9 ms * 8 ms 68.152.xxx.xxx


C:\Documents and Settings\Owner>tracert signin.ebay.com

Tracing route to signin.ebay.com [66.135.202.140]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dslrouter [192.168.1.254]
2 8 ms * 8 ms 68.152.xxx.xxx

Packet losses at the modem in hop 2.

Turn off power to the modem for 10 mins. Relocate it a few feet away from ALL other electrical devices, including away from the router to avoid electrical interference.

The power on the modem and do another tracert to see if there are still '*' at hop 2.

Still losing packet in hop 2. Moved modem 8 feet from all electrical devices. Modem and router in one unit.

cajundon wrote:Still losing packet in hop 2. Moved modem 8 feet from all electrical devices. Modem and router in one unit.

Try getting a new CAT6 cable for comp to router/modem. Do not coil up any power and signal cables.

I have already tried that. I have brand new CAT6 cable on most of my 8 computers in my network, and change out with a new one on my server to make double sure.

The second hop is to Bell South's DSL Fastaccess.com. It is a problem with BS/ATT, and they don't want to admit it.

I will contact BS again, and ask to speak to a supervisor, to get my issues resolved. I keep getting," nothing is wrong" with the low level C S. This has been going on since I installed my new server in Dec. 2007.

Thank you very much for helping me.

cajundon wrote:I have already tried that. I have brand new CAT6 cable on most of my 8 computers in my network, and change out with a new one on my server to make double sure.

The second hop is to Bell South's DSL Fastaccess.com. It is a problem with BS/ATT, and they don't want to admit it.

The first hop is the ping from comp to the router part of your signal device. That is why its IP address is that of a router.

The 2nd hop is the ping from comp to the modem part.

The 3rd hop is from comp to the ISP's switch in your locality.

Packet losses is happening between the comp and the modem. This is at your end. If cause for packet losses is not interference, nor defective cable, problem could be with the modem.

Since you have 8 comps in your LAN, see if they show similar packet losses at hop 2 in their tracerts. Is so, problem is probably with the modem.

Ok trogers, I did try one other computer in my LAN network before you suggested it, and I had the same packet loss in hop 2, so I will assume that it is happening with all of my computers in the LAN. I have 3 PS3 in my LAN running Folding@home 24/7, so I can't check them.

I have reseted my modem/router physcially and with software for BS several times. I also have the latest drivers and firmware available. So I will tell them my modem/router is defective.

You have been very helpful in me understanding what the issues are, and I appreciate it very much.

I will let you know if my issues have been resolved with another modem/router.


Take care.

I called technical support and they will ship me another (new or refurbished) modem/router within 2 days, without me having to ship the old one back at my expense.

Again, thanks for all your help. and suggestions.

The 2nd hop is the ping from comp to the modem part.

I received a new 2Wire ADSL Wireless Gateway/Modem. The old Modem was a Wireless Westell VersaLink 327.

I still have the 2nd hop losing the packet with the new 2Wire ADSL Wireless Gateway/Modem.

Could this be a problem with my built-in on board NIC going bad?

cajundon wrote: I still have the 2nd hop losing the packet with the new 2Wire ADSL Wireless Gateway/Modem.

Could this be a problem with my built-in on board NIC going bad?

It could be if you have only one comp connected. But if the other comps are showing the same problem, it is unlikely their Nic are similarly defective. Any coiled up cables in your setup?

No coiled cables or power cords. All cables drop along the floor, then back up to Router/Network switch, with no loops.

cajundon wrote:then back up to Router/Network switch, with no loops.

Network switch?

Try connecting just one comp directly to the modem/router while placing the modem away from ALL other electrical device, and check out the tracert. The set up would be

1 comp -> modem/router -> splitter

I had already tried that with my main newest desktop pc.

This is weird. I decided to check all my 4 desktop pc and one laptop pc with tracert. All except a Compaq desktop pc, were losing a packet in hop 2, which are all connected to the same gateway/router then the network switch.

All pcs are running Win XP Home SP2 with ZoneAlarm Security Suite.

I do not know how to run tracert on my 3 PS3s.

cajundon wrote:I had already tried that with my main newest desktop pc.

This is weird. I decided to check all my 4 desktop pc and one laptop pc with tracert. All except a Compaq desktop pc, were losing a packet in hop 2, which are all connected to the same gateway/router then the network switch.

All pcs are running Win XP Home SP2 with ZoneAlarm Security Suite.

I do not know how to run tracert on my 3 PS3s.

Zone Alarm?

Try uninstalling this Microsoft patch and see if solves the problem - KB941644

http://www.microsoft.com/downloads/deta ... laylang=en

Does your Compaq have this patch and Zone Alarm as well?