Rats chew through fiber optic cables in London2017-08-15 13:38 by Stella
Rodents have caused extensive damage in South London by chewing through 96 fiber optic cables, leaving customers without broadband. Customers of both Sky and TalkTalk were were affected after Thursday evening, when the incident was first reported with both firms apologizing.
Sky Help Team tweeted on Saturday morning: "South London. Engineers have continued to work overnight & will continue through the day. More updates to follow." Affected areas include Tulse Hill, Balham, Brixton, Nine Elms, Streatham, Dulwich, Vauxhall, South Clapham, Forest Hill and Battersea - 96 Virgin Media cables damaged. Service was fully restored by Sunday, August 13. Many customers complained that the problem had taken too long to fix. Hubert Da Costa, VP EMEA at Cradlepoint, said operators and businesses should make sure they have a reliable failover in place, for risky situations like this.
Da Costa added: “When wired internet connectivity experiences a service disruption businesses are exposed to risks of lost revenue, productivity and customer experience issues. The most effective way of avoiding network downtime is to ensure there is a reliable failover."
"Upgrading to a more robust wired connection is one possible solution – but it’s expensive and is still susceptible to outages and service disruption. An alternative option is to bridge the inevitable gap with wireless WAN failover. This option is quick and easy to deploy. Ultimately, when network connections fail, there will be a loss of productivity, brand credibility and revenue. In my experience, there are few businesses that can afford to take that risk.”