SG Broadband Community

Hello ,
I have a 60mbps unlimited connection that promises 60 down and 25 up
when i test on speed test websites it shows that I get 58 down and 25 up to my isp but when I do the single mode test the speed comes down to 1-5 mbps.the same happens when testing to other servers outside my isp network .
my single thread downloads are very slow too
I get 200 kbps max and sometimes get 900 max .
but when i download multithreaded I get good speed and i cam max out my line speed.
it happens all the time.
i have called my isp they run a test on multithreaded mode and tell me i have no problem.

i have run some wireshark traces while running these tests and while doing normal downloads
there are tons(2000+) dup ack and 500+ tcp retransmissions reported
but odly enough pinging my local gateway i have no loss whatsoever
i have also ran an mtr test and it reports loss only on the 3rd hop inside my isp network
when i run mtr in tcp mode the latency fluctuates on the 3rd hop between 900ms and 7000ms
idk if that is due to ratelimiting or something else

below is the mtr result
i have run all the test directly connected to the ethernet cable my isp provides
my isp is lan ethernet based ...
TCP mode MTR


______________________Loss% Snt Last Avg Best Wrst StDev
1.|-- myrouter __________0.0% 10 0.5 0.5 0.5 0.6 0.0
2.|-- ispgateway_________0.0% 10 1.3 1.2 1.2 1.4 0.0
3.|-- node1_____________40.0% 10 3160. 1935. 6.9 3160. 1379.2
4.|-- ??? ______________ 100.0 10 0.0 0.0 0.0 0.0 0.0
5.|-- node-2____________ 0.0% 10 1.4 1.4 1.2 1.5 0.0
6.|-- ??? _______________100.0 10 0.0 0.0 0.0 0.0 0.0

ICMP mode MTR



_______________Loss% Snt Last Avg Best Wrst StDev
1. 192.168.31.1___0.0% 1518 0.4 0.4 0.4 0.8 0.0
2. 172.18.237.1___0.5% 1518 1.1 1.0 1.0 2.4 0.0
3. 203.171.243.1__56.4% 1518 10.3 14.5 2.5 188.0 22.7
4. ???
5. 203.171.240.1__0.0% 1517 37.7 39.2 36.6 85.2 3.6

« SpeedGuide.net TCP Analyzer Results »
Tested on: 2019.11.20 10:55
IP address: 115.187.xx.xx
Client OS/browser: Windows 10 (Chrome 78.0.3904.108)

TCP options string: 020405b4010303080402080a008ad59300000000
MSS: 1460
MTU: 1500
TCP Window: 263424 (not multiple of MSS)
RWIN Scaling: 8 bits (2^8=256)
Unscaled RWIN : 1029
Recommended RWINs: 64240, 128480, 256960, 513920, 1027840
BDP limit (200ms): 10537kbps (1317KBytes/s)
BDP limit (500ms): 4215kbps (527KBytes/s)
MTU Discovery: ON
TTL: 39
Timestamps: ON
SACKs: ON
IP ToS: 00000000 (0)

https://www.speedguide.net/speedtest/re ... 1574265654
Single thread outside isp network



Multithread inside isp network



Singlethread inside isp network

Seems the third hop is congested/overloaded. some nodes give much lower priority to icmp traffic (pings), especially under load. As to the slow single-thread performance outside of your ISP, it is likely due to over-subscription as well, it is typical for many residential internet providers. The fact that you get fast downloads from their local servers doesn't measure the performance of their backbones, their connections and peering arrangements with other ISPs.

Seems the issue is with your ISP, not local to your connection.

ok thank you for the information ,I also thought the issue is in the isp network since I posted ,they have sent a tech to my place to check it for Own Domain faults and they didn't find any lol .....so the guy called the hub and got me a static ip since then it has improved a bit i get close to 20mbps now but the losses on the 3rd hop still persist.I will try mailing the ppl higher up and see what they can do .again thank you.