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Dad's computer issues
Posted: Sun Mar 02, 2014 5:23 pm
by Humboldt
Once again, trying to fix issues on my father's computer in NC from CA.
This one is weird. Word seems to have disappeared from his installed programs.
His shortcuts still have the Word icon, but nothing happens when I click on them.
Word is gone from the program menu.
The links open fine in WordPad.
How can the icons show properly if Word doesn't seem to be installed?
Any suggestions?
Scanning now for viruses.
No way to re-install Word, this is a crappy computer his university built for him and it came pre-installed.
If nothing else I guess I could install OpenOffice.
Thanks.
Posted: Sun Mar 02, 2014 5:30 pm
by Humboldt
Weirder.
Found winword.exe, ran it and it says, "MS Word has not been installed for the current user. Please run setup to install the application."
This computer has run Word fine for the past 6 or 7 years.
Posted: Sun Mar 02, 2014 6:40 pm
by Mark
is he logged into the correct user profile, reason i ask is because my mom thought she had lost everything, but it seems she logged into a guest account.
Posted: Sun Mar 02, 2014 7:21 pm
by Humboldt
Mark wrote:is he logged into the correct user profile, reason i ask is because my mom thought she had lost everything, but it seems she logged into a guest account.
Hey Mark
Yes, logged in correctly.
Trying an Office SP3 update, even though it doesn't show in Windows Update.
If that doesn't do it, OpenOffice.
He'll be buying a new computer soon anyway.
This is just weird as hell though.
Posted: Sun Mar 02, 2014 8:21 pm
by YeOldeStonecat
What OS? Chance of system restore?
Play with UAC? Try toggling it...back on defaults, back off.
I recall an office DLL that gets stepped on, copy from another computer with the same version of Office, think it was mso.dll.
Posted: Sun Mar 02, 2014 9:08 pm
by Humboldt
YeOldeStonecat wrote:What OS? Chance of system restore?
Play with UAC? Try toggling it...back on defaults, back off.
I recall an office DLL that gets stepped on, copy from another computer with the same version of Office, think it was mso.dll.
Xp Pro
Will try a system restore tomorrow.
Have OpenOffice on there now, seems to be working ok.
Tried MS hotfixes and a SP3 update, made no difference.
Posted: Mon Mar 03, 2014 7:43 am
by TonyT
You can use add-remove programs > ms office > change
Posted: Mon Mar 03, 2014 8:35 am
by CableDude
What program are you using to connect remotely?
Posted: Mon Mar 03, 2014 2:11 pm
by Humboldt
TonyT wrote:You can use add-remove programs > ms office > change
Doesn't show up.
Posted: Mon Mar 03, 2014 6:26 pm
by Humboldt
CableDude wrote:What program are you using to connect remotely?
One of the VNCs, I think RealVNC
Posted: Mon Mar 03, 2014 8:27 pm
by loop2kil
Posted: Mon Mar 03, 2014 9:47 pm
by Humboldt
No, I did not, no clue it existed.
Thank you.
Too late tonight, unfortunately Sun/Mon are the only days that work with the time difference.
He and my sister are coming out to visit next weekend
but I'll try this as soon as I get a chance.
Appreciate the help.