SG Broadband Community

Ok so I got Time Warner cable had them for some time. I upgraded to the wideband service 32mb down, 5mb up. I received a Ubee DDW3611 Modem/Router combo.

I was reading about maxCPE 1 and heard it should be more, but can't change it.

Anyway, my wife's pc was connected to setup the service when the "tech" came out, then they left so I plugged my pc in.

Mine was CRAWLING.. they claimed it was just my pc and said I was dumb and left.. Yeah those techs are arrogant..

I was talking to a friend who walked me through disabling the internal router on the Ubee and I hooked up my personal Belking Surf N300 and got it to load faster and all, but still only getting half the speed my wife's pc is getting.

I've tried changing Ethernet cables, resetting the network, calling cable for about a total of 11 hours in the past 2 weeks and I gave up talking to them, same old (we'll reset it from our end, because we don't trust you did it right)..

before the upgrade to the new modem/service, we had 7mbs down, 0.37 up and BOTH my and my wife's pc got that full speed, and actually 15+mb down even though we were paying for the 7mb plan..

I really think there are some settings between the Ubee modem/router combo, and/or the belkin that I now have hooked up that may be causing the issues and all.

Any help is greatly appreciated!

Bump

I could really use some help on this, anyone? I'm desperate!!!

post a TCP Analyzer report, also a hijackthis log may come in handy.

Sava700 wrote:post a TCP Analyzer report, also a hijackthis log may come in handy.

How do I find where that info is?

Bump!

well you can click at the top of this screen under Broadband then Broadband tools to see the TCP Analyzer.... and google search for "Hijackthis" to download, install and copy/paste the results here.

Sava700 wrote:well you can click at the top of this screen under Broadband then Broadband tools to see the TCP Analyzer.... and google search for "Hijackthis" to download, install and copy/paste the results here.

When I run Hijack this, I get the following error

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Here is the TCP Analyzer though..

« SpeedGuide.net TCP Analyzer Results »
Tested on: 06.07.2011 16:55
IP address: 174.109.xxx.xx
Client OS: Windows 7

TCP options string: 020405b40103030201010402
MSS: 1460
MTU: 1500
TCP Window: 65700 (multiple of MSS)
RWIN Scaling: 2 bits (2^2=4)
Unscaled RWIN : 16425
Recommended RWINs: 64240, 128480, 256960, 513920, 1027840
BDP limit (200ms): 2628kbps (329KBytes/s)
BDP limit (500ms): 1051kbps (131KBytes/s)
MTU Discovery: ON
TTL: 56
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

Ok got Hijackthis running, here's the log from that as well..


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:17:40 PM, on 6/7/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Users\Jeremy\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Users\Jeremy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Jeremy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Jeremy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Jeremy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Jeremy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Jeremy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Jeremy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Jeremy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Users\Jeremy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Jeremy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Jeremy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.maxiwe.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.maxiwe.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.maxiwe.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-3918099182-984537231-1670806010-1006\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3918099182-984537231-1670806010-1006\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O23 - Service: AffinegyService - Affinegy, Inc. - C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files (x86)\Common Files\Motive\McciCMService.exe
O23 - Service: McciCMService64 - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe
O23 - Service: MozyHome Backup Service (mozybackup) - Mozy, Inc. - C:\Program Files\MozyHome\mozybackup.exe
O23 - Service: MSCamSvc - Unknown owner - C:\Program Files\Microsoft LifeCam\MSCamS64.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @mqutil.dll,-6102 (MSMQ) - Unknown owner - C:\Windows\system32\mqsvc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files (x86)\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

Friendly bump!

hmm ok, don't see much there other than a few useless toolbars installed.

What speed package you pay for? Can you post a http://www.speedtest.net from say you're computer and you're wifes to compare?

Sava700 wrote:hmm ok, don't see much there other than a few useless toolbars installed.

What speed package you pay for? Can you post a http://www.speedtest.net from say you're computer and you're wifes to compare?

Speedtest as run on my pc is

Speedtest as run on my wife's pc is

Sava700 wrote:hmm ok, don't see much there other than a few useless toolbars installed.

What speed package you pay for? Can you post a http://www.speedtest.net from say you're computer and you're wifes to compare?

Speedtest as run on my pc is

Speedtest as run on my wife's pc is

Most of the time my wife's pc is pulling the full 30-32mb down and 5mb up, Mine never reaches that right now, most of the time I'm under 20mbs down..

The problem is not in the line as one comp can get much more than subscribed speed.

Probably difference is how the browser is reacting to speed boosting feature of the ISP.

trogers wrote:The problem is not in the line as one comp can get much more than subscribed speed.

Probably difference is how the browser is reacting to speed boosting feature of the ISP.

But I'm also having gaming issues as well, latency as high as 100-300ms higher than my wife's pc with the same hardware/software and settings..

jbrdbr111x wrote:But I'm also having gaming issues as well, latency as high as 100-300ms higher than my wife's pc with the same hardware/software and settings..

what games? Those speed tests are fine to me but so far I don't see any issues that stand out. What about drivers..have you made sure ethernet drivers for starters are updated? Also how is you're computer and you're wifes connected to the router have you switched out cables? Also could try resetting the router - should be a little reset button on the back to hold in for say 10seconds to do this.

Sava700 wrote:what games? Those speed tests are fine to me but so far I don't see any issues that stand out. What about drivers..have you made sure ethernet drivers for starters are updated? Also how is you're computer and you're wifes connected to the router have you switched out cables? Also could try resetting the router - should be a little reset button on the back to hold in for say 10seconds to do this.

World of Warcraft, Call of Duty MW2, etc.. We're both connected via hardwire, I've tried swapping for her cable, and even replacing my cable and still see no visible change.. The thing is, is that before we upgraded to the cable Wideband 32down/5 up , the old modem with my current router worked perfectly, but we just needed a little more speed as the old package was 7mb down, 0.30 up.

When they initially did the install, they setup the Ubee combo modem/router with ONE computer, which was my wife's, when I hooked mine up mine just crawled so I spent like 6 hours on the phone with a friend that walked me through bridging the Ubee so I can connect my old router and that made things work much better, but still not like before..

I've recently updated my drivers and noticed no change in that as well. I hope it's not going bad, but the odd thing is that it happened the day they changed the equipment. I have 2 phones with wireless and before the switch, I got the full 7mb down on each of those as well, after the switch I'm lucky to pull 9mb down (I know wireless you won't get the full speed compared to wired, but that's pretty low to be under 1/3 of the speed)..

Edit: Here's a typical speed test from my pc



The one posted the other day was a rare speed, but my wife's pc is nearly consistent all the time..

And here's a pretty consistent one of my wife's pc..

Something is just wrong with you're computer then.. not sure exactly what cause that's a hell of a drop in speed but the pings are fine however you've tested on two different locations one is Herndon VA and the other is Richmond VA..can you test same locations at the same time say in the morning post those and then again around 9pm?

Perhaps the comp needs a driver update for its network adapter card to match its operating system.

trogers wrote:Perhaps the comp needs a driver update for its network adapter card to match its operating system.

Already done that, what should I have my speed and duplex settings on, and my transmit and receive buffers to?

jbrdbr111x wrote:Already done that, what should I have my speed and duplex settings on, and my transmit and receive buffers to?

Speed & Duple should be set to auto, and buffers set at default.

Then test at this site: - http://nitro.ucsc.edu/

If there is duplex mismatch, set Speed & Duplex to 100Mbps Full Duplex.

Also post those speedtests from both comps at the same time at same testing locations if you can.. love to see them compared like that. As for settings have you messed with them in the past?

Sava700 wrote:Also post those speedtests from both comps at the same time at same testing locations if you can.. love to see them compared like that. As for settings have you messed with them in the past?

I'll post them in a bit, yes I've changed settings ever since cable upgraded and things haven't been going great, I haven't noticed a difference in anything I've done thus far though..



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On my pc at 7:19pm EST



On her pc at 7:20pm EST

trogers wrote:Speed & Duple should be set to auto, and buffers set at default.

Then test at this site: - http://nitro.ucsc.edu/

If there is duplex mismatch, set Speed & Duplex to 100Mbps Full Duplex.

buffers are 160 each, is that any good?

on my PC at 5:02am EST



on my wife's PC at 5:04am EST

I'm really not sure.. sounds like something is corrupt with either a driver install or with the OS from some application which is difficult to pin point without sitting in front of it.

If you don't have much on it to save I'd format the sucker and start over...download and burn a ISO of whatever version of Win7 you're running to avoid the reinstall disks with junk from you're OEM like a Dell disk that installs all that free trial crap too, grab all the drivers you need and put them on a USB key prior to doing this and it shouldn't take but a few hours.

jbrdbr111x wrote:buffers are 160 each, is that any good?

Mine are set for receive - 100 and transmit - 50.

These buffer settings are applicable between the NiC and the comp, and will not influence buffer for the internet connection. TCP window or Rwin is the set buffer for the internet, and in Vista and Win 7, is autotuned by the OS.

trogers wrote:Mine are set for receive - 100 and transmit - 50.

These buffer settings are applicable between the NiC and the comp, and will not influence buffer for the internet connection. TCP window or Rwin is the set buffer for the internet, and in Vista and Win 7, is autotuned by the OS.

Gives me the error, "That value is out of range. The valid range is from 64 to 256.

jbrdbr111x wrote:Gives me the error, "That value is out of range. The valid range is from 64 to 256.

yeah something ain't right - you just need to reload the OS or else you will sit here and fight it and miss out on what you pay for.

OK I completely reformatted, reinstalled Windows, and drivers. Getting a tad better speed, but still quite some latency and jitter..

Still about 8-12mb less than my wife's pc still though = (

jbrdbr111x wrote:OK I completely reformatted, reinstalled Windows, and drivers. Getting a tad better speed, but still quite some latency and jitter..

Still about 8-12mb less than my wife's pc still though = (

Onboard Network/Ethernet hook up or are you using a PCI card?

Sava700 wrote:Onboard Network/Ethernet hook up or are you using a PCI card?

on board, it's on my ASUS P5VD2-VM SE Motherboard.

Well whatever is going on seems to be with the computer, cable, or the port on the Belkin router.
And might be a silly suggestion, but have you tried swapping ports on the Belkin, like changing it from, say, port 1 to port 3 maybe?

Try going into your LAN's properties, then click 'configure' which should in the upper section of that window on the right-hand side; click the advanced tab'; check where it says 'Speed & duplex settings'. What do you have it set on currently? It should be on "Auto Negotiation".

If all else fails, your on-board ethernet link may be faulty somehow. You'll have the purchase an PCI network card (you're best to get a 1 Gbps card to future-proof yourself).