SG Broadband Community

Hey guys,
I have an adsl connection. And I have been having an annoying problem. My internet connection stops receiving at random times for around a minute or half. And then it starts receiving again. And the cycle goes on.
This is especially annoying because I play counter strike online and this brief stop is enough to either time me out of the game or show a "Warning: Connection Problem" error.

Please help me out guys.

Any problem using the phone to make a call?

How old is your modem? Is it too hot to touch when connection fails?

Nope, no problem using the phone to make a call. But yeah, sometimes when the phone rings, the connection stops receiving for a while and comes back on.
I forgot to mention that my modem is connected to a hub and my PC,my friend's PC and my laptop are in the network. I tried ICS by connecting my modem to my PC and my PC to the hub but couldn't work out the IP adresses. So, I had to connect the modem as well to the hub. Do you think it's the hub that is causing the problem. I have tried disabling the network and using the internet but the problem still exists.

Any suggestions?

Is the phone set placed next to the modem?

Do a tracert to http://www.yahoo.com and post.

To do a tracert, click 'Start' and then 'Run'. Type "cmd" into the box and click 'ok'.

A DOS black screen will appear. Type after the C:\>

tracert http://www.yahoo.com

and press enter key

When test is completed, move mouse cursor to the DOS black screen, click right and choose 'select all'.

Move mouse cursor to the Quick Reply box of this forum, click right and 'paste'.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
Here is the tracert of http://www.yahoo.com

C:\Documents and Settings\Hellfern0>tracert http://www.yahoo.com

Tracing route to www-real.wa1.b.yahoo.com [69.147.76.15]
over a maximum of 30 hops:

1 38 ms 39 ms 38 ms 1-adsl.ntc.net.np [113.199.128.1]
2 37 ms 281 ms 48 ms 202.70.89.17
3 39 ms 38 ms 38 ms htd-ptn.ger-08.ge1-1.ntc.net.np [202.70.93.78]
4 38 ms 42 ms 42 ms 202.70.93.117
5 41 ms 41 ms 39 ms 202.70.93.85
6 137 ms 137 ms 136 ms if-0-1-2.core2.MLV-Mumbai.as6453.net [216.6.13.6
5]
7 490 ms 500 ms 674 ms if-10-1-0.mcore4.NYY-NewYork.as6453.net [209.58.
60.113]
8 352 ms 349 ms 348 ms if-9-0-0-1681.core3.AEQ-Ashburn.as6453.net [209.
58.60.134]
9 900 ms 894 ms 897 ms ix-14-2.core3.AEQ-Ashburn.as6453.net [63.243.149
.110]
10 910 ms 917 ms 920 ms ae-6.pat1.dcp.yahoo.com [216.115.102.174]
11 967 ms 912 ms 934 ms ae2-p170.msr2.re1.yahoo.com [216.115.108.69]
12 918 ms 920 ms 929 ms te-9-4.bas-a1.re1.yahoo.com [66.196.112.207]
13 921 ms 925 ms 924 ms f1.http://www.vip.re1.yahoo.com [69.147.76.15]

Trace complete.

C:\Documents and Settings\Hellfern0>

2 37 ms 281 ms 48 ms 202.70.89.17

Problem is in hop 2.

You said that your modem, and all the other comps are connected to the Hub.

Is your modem connected to the ISP's line on one side, and to the Hub on the other?

Are there any signal or power cable coiled up?

Thank you for the response.
Yes, the modem is connected to the ISP's line on one side, and to the Hub on the other.
There is a cable that is coiled up. But it is a network cable for my friend's PC. It is not that of the modem. And the power cable isn't coiled.

Here is the latest tracert.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Hellfern0>tracert http://www.yahoo.com

Tracing route to www-real.wa1.b.yahoo.com [69.147.76.15]
over a maximum of 30 hops:

1 39 ms 39 ms 39 ms 1-adsl.ntc.net.np [113.199.128.1]
2 39 ms 38 ms 38 ms 202.70.89.17
3 40 ms 41 ms 41 ms htd-ptn.ger-08.ge1-1.ntc.net.np [202.70.93.78]
4 39 ms 37 ms 39 ms 202.70.93.117
5 40 ms 39 ms 41 ms 202.70.93.85
6 140 ms 140 ms 140 ms if-0-1-2.core2.MLV-Mumbai.as6453.net [216.6.13.6
5]
7 344 ms 339 ms 346 ms if-10-1-0.mcore4.NYY-NewYork.as6453.net [209.58.
60.113]
8 342 ms 343 ms 346 ms if-9-0-0-1681.core3.AEQ-Ashburn.as6453.net [209.
58.60.134]
9 321 ms 324 ms 323 ms ix-14-2.core3.AEQ-Ashburn.as6453.net [63.243.149
.110]
10 322 ms 322 ms 323 ms ae-6.pat1.dcp.yahoo.com [216.115.102.174]
11 328 ms 329 ms 329 ms ae1-p160.msr1.re1.yahoo.com [216.115.108.25]
12 323 ms 322 ms 324 ms te-8-1.bas-a1.re1.yahoo.com [66.196.112.205]
13 324 ms 323 ms 323 ms f1.http://www.vip.re1.yahoo.com [69.147.76.15]

Trace complete.

C:\Documents and Settings\Hellfern0>

Any Help?

Have you made sure to double check that all of your phone sets have ADSL filters on them?
If not, this might explain why the line intermittently drops out when you receive a call.
If you are in need of any more filters, your ISP could probably provide them for you, or you can purchase them at your nearest radio shack equivelant store.

-John

johnb554 wrote:Have you made sure to double check that all of your phone sets have ADSL filters on them?
If not, this might explain why the line intermittently drops out when you receive a call.
If you are in need of any more filters, your ISP could probably provide them for you, or you can purchase them at your nearest radio shack equivelant store.

-John

Phone, fax machine, or any similar device that connects directly to the phone line needs a microfilter, even if the phone socket is in another room.

http://www.nildram.net/support/section/microfilter/1/

Never heard of a filter before. My ADSL connection goes like this. There is a splitter on the main line. One comes to the modem and the other is further divided into two lines. One for the ground floor and another for the first floor. I dont know what's causing problems.

Hellfern0 wrote:Never heard of a filter before. My ADSL connection goes like this. There is a splitter on the main line. One comes to the modem and the other is further divided into two lines. One for the ground floor and another for the first floor. I dont know what's causing problems.

What kind of splitter is on the main line?

Like this? http://en.wikipedia.org/wiki/File:ADSLF ... beirne.jpg

No, the splitter on the main line doesn't look like the one you posted.
It looks similar to this

http://www.budgetgadgets.com/images/proimg/ebay/WWWBGDE/417/4170/DSC_13038_360.jpg


My modem is a TP-link TD-8610 adsl modem.

Hellfern0 wrote:No, the splitter on the main line doesn't look like the one you posted.
It looks similar to this

http://www.budgetgadgets.com/images/proimg/ebay/WWWBGDE/417/4170/DSC_13038_360.jpg


My modem is a TP-link TD-8610 adsl modem.

The one you showed is the same - one socket at one end, and 2 sockets at the other end.

The one socket is to connect the splitter to the telephone socket at the wall.

The other end with 2 sockets, the one marked 'ADSL' is to connect to the modem, and the other marked 'Phone' is to be connected to the phone set.

And you said that the one marked 'Phone' has a cable that is further divided into 2 lines? Where do these 2 lines end up?

Oh, the two lines are each connected to phone sets so that we have a phone on both floors.

Hellfern0 wrote:Oh, the two lines are each connected to phone sets so that we have a phone on both floors.

Disconnect the phone line at the splitter for an hour and see if your internet line still gets disconnected.

Usually, we split the phone line at a point before it gets to the splitter. So only one phone set is connected to the splitter. The other phone set is also connected to a microfilter and then to the phone line.

Thank you for the information. I had no idea how to split the phone line. So, I had to split it after the splitter. Besides, I'm not sure if I can find a microfilter here.

I disconnected the phone line and started playing CS. I got disconnected once. After that, the game has been going smooth upto now. But I'm not 100% sure if the change caused it. On the other hand it also looks like that was the problem. Oh I'm so confused. Please help.

Hellfern0 wrote:Thank you for the information. I had no idea how to split the phone line. So, I had to split it after the splitter. Besides, I'm not sure if I can find a microfilter here.

I disconnected the phone line and started playing CS. I got disconnected once. After that, the game has been going smooth upto now. But I'm not 100% sure if the change caused it. On the other hand it also looks like that was the problem. Oh I'm so confused. Please help.

You will need to call in the telephone technician to come in to rewire the phone line. Basically, you need to run a main telephone line to the last phone set. Your modem should be the first tap off from this main line.

Also tell the telephone technician you need 2 new ADSL splitters and he will know how to install the system.

Ok, I will try that. Thank you very much.

I just looking at my ISP's site. They say that the setup must be like what I have already.
Please have a look at this page.
http://ntc.net.np/adsl/adsl_installation.php

Hellfern0 wrote:I just looking at my ISP's site. They say that the setup must be like what I have already.
Please have a look at this page.
http://ntc.net.np/adsl/adsl_installation.php

What you ISP shown can also be done, but the quality of the ADSL splitter should be one that is able to support multiple phone sets. I usually see a max. of 2 devices connected to the phone socket of the splitter - an answering machine and a phone set, and only one device is being used at any one time.

In your present case, I suggest you first replace the ADSL splitter.