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No India CSR's for a while!!
Posted: Thu Jan 31, 2008 8:54 am
by Sava700
Call while you can and talk to someone that can speak English!!
Web Outage Hits Indian Outsourcing Firms
India's lucrative outsourcing industry struggled Thursday to overcome Internet slowdowns and outages after two undersea cables in the Mediterranean Sea were cut, slicing the country's bandwidth in half.
India was not the only country trying to cope with the problem Thursday - users were hit across a wide swath of Asia and the Middle East, from Bangladesh in the east to Egypt in the west.
Officials said it could take a week or more to fix the cables as they scrambled to reroute traffic to satellites and through Asia. It was still unclear what caused the damage.
http://www.cbsnews.com/stories/2008/01/ ... 4209.shtml
Posted: Thu Jan 31, 2008 9:00 am
by YARDofSTUF
heh, too bad it only knocked out half.
Posted: Thu Jan 31, 2008 9:09 am
by Comtrad
Wish it was permanent.
Posted: Thu Jan 31, 2008 9:11 am
by Izzo
Clearly the work of Al Qaida.
Posted: Thu Jan 31, 2008 9:21 am
by Brk
They can speak English just fine. You just have trouble getting past the accent.
That problem usually stems from a person knowing few, if any, people outside their own nationality. The majority of our clients are Indian and as such I have little trouble understanding Indian customer service folk.
Posted: Thu Jan 31, 2008 9:24 am
by Shagster
Burke wrote:They can speak English just fine. You just have trouble getting past the accent.
That problem usually stems from knowing few, if any, people outside their own nationality. The majority of our clients are Indian and as such I have little trouble understanding Indian customer service folk.
Half my teachers have that accent. It is something you can get used to.
Posted: Thu Jan 31, 2008 9:29 am
by Comtrad
Burke wrote:They can speak English just fine. You just have trouble getting past the accent.
That problem usually stems from knowing few, if any, people outside their own nationality. The majority of our clients are Indian and as such I have little trouble understanding Indian customer service folk.
There is a difference between speaking English with an accent, and barely knowing the language. From my experiences, they sometimes can't understand what I am saying, and vice versa. I am sure there are quite a few who can speak with no problems, but not for most of the everyday customer service #'s people have to call.
Posted: Thu Jan 31, 2008 9:31 am
by Izzo
Comtrad wrote:There is a difference between speaking English with an accent, and barely knowing the language. From my experiences, they sometimes can't understand what I am saying, and vice versa. I am sure there are quite a few who can speak with no problems, but not for most of the everyday customer service #'s people have to call.
Heh, I ran into that problem when I was just calling Alabama.
Posted: Thu Jan 31, 2008 9:34 am
by Sava700
I just hang up and call back till I get someone that I can understand or they can understand me...otherwise I may as well piss in the wind
Posted: Thu Jan 31, 2008 9:34 am
by YARDofSTUF
Burke wrote:They can speak English just fine.
Not the ones I've dealt with.
Posted: Thu Jan 31, 2008 9:41 am
by tr87526
I have been in Kolkata India for the last 4 weeks training 200 Indians to take customer service calls for a credit card company. The accent is what makes it difficult plus vocabulary.
They either have never heard of certain English words or have a different word for it (ie. Checking account is not a word here, they call it a current also balance means available credit - not what is owed)
As for the internet, so far everything is up and running in Kolkata.
Posted: Thu Jan 31, 2008 9:43 am
by Comtrad
tr87526 wrote:I have been in Kolkata India for the last 4 weeks training 200 Indians to take customer service calls for a credit card company. The accent is what makes it difficult plus vocabulary.
They either have never heard of certain English words or have a different word for it (ie. Checking account is not a word here, they call it a current also balance means available credit - not what is owed)
As for the internet, so far everything is up and running in Kolkata.
Whatcha gonna do when they replace your job with one of them that can teach for half the cost of you?
Posted: Thu Jan 31, 2008 9:44 am
by Roody
YARDofSTUF wrote:Not the ones I've dealt with.
Agreed.
Posted: Thu Jan 31, 2008 9:46 am
by Sava700
tr87526 wrote:
As for the internet, so far everything is up and running in Kolkata.
Damn the bad luck!!
And yeah what happens when they replace you with one of them training whoever... I was asked once to go to Mexico to train people how to do the job I was once doing before the company shut down..I told them to shove that idea up their ass as all I was waiting on was my severance package and to get out of that hell hole.
Posted: Thu Jan 31, 2008 9:52 am
by Comtrad
Even the Simpsons were outsourced.
lol
Video
Posted: Thu Jan 31, 2008 12:51 pm
by Easto
The part about outsourced help is that they are required to go through a whole script whether needed or not. The help is fine, it's the "thank you for calling", "would you also like to sign up for" etc. stuff that I can't stand.
Posted: Thu Jan 31, 2008 1:10 pm
by Kyle
Shagster wrote:Half my teachers have that accent. It is something you can get used to.
Same here, the grad student I work with has a very heavy Indian accent but I can understand her fairly easily.
Posted: Thu Jan 31, 2008 2:36 pm
by blacklab
Never really had much trouble talking to anyone in India. If you really want to
have trouble understanding someone try phoning our Federal Government. I try
for one minute and if I am having trouble I ask them to put someone on who
speaks English, and them when I am done I speak to a supervisor and register a
complaint.
Posted: Thu Jan 31, 2008 4:14 pm
by stevebakh
For me, the accents are never an issue... but typically when they call here, or if I have to make a call, the quality of the line is usually so bad that I can barely hear what they're saying. Nationality and accent don't even come into the equation. They could be British or American and I'd still have trouble, with that kind of quality.
Posted: Thu Jan 31, 2008 4:17 pm
by Kip Patterson
I wonder if it will be like the New York power outages - a slew of babies in nine months? It isn't a joke - when a major outage occurs the hospitals count out nine months and tell them staff no vacations, plan on overtime.
Posted: Thu Jan 31, 2008 4:21 pm
by brembo
Kip Patterson wrote:I wonder if it will be like the New York power outages - a slew of babies in nine months? It isn't a joke - when a major outage occurs the hospitals count out nine months and tell them staff no vacations, plan on overtime.
Just like you, take a serious sitution such as massive power outages and somehow twist it into SEX, SEX, SEX. Dirty, dirty old man.
Posted: Thu Jan 31, 2008 4:21 pm
by Sava700
Kip Patterson wrote:I wonder if it will be like the New York power outages - a slew of babies in nine months? It isn't a joke - when a major outage occurs the hospitals count out nine months and tell them staff no vacations, plan on overtime.
I sure as hell hope not.. I mean damn isn't that country way over populated already?
Posted: Thu Jan 31, 2008 5:47 pm
by Kip Patterson
Yes, and one of the commonest pieces of "high-tech" gear is an ultrasound imager so that girl babies can be aborted.
Posted: Fri Feb 01, 2008 11:17 am
by JAFO
Kip Patterson wrote:Yes, and one of the commonest pieces of "high-tech" gear is an ultrasound imager so that girl babies can be aborted.
Are you serious?
Posted: Fri Feb 01, 2008 12:49 pm
by Randy
after 7 minutes of pushing buttons in the automated menu
CSR: denk u forcalding ustoodee howdo can I Give you most exdelent serbice toodee ?
Me:WHat?
CSR:denk u forcalding ustoodee howdo can I Give you most exdelent serbice toodee ?
Me:WHat?
an I Give you most exdelent serbice toodee ?
Me:? wtf *click*
Posted: Sat Feb 02, 2008 9:00 am
by Joint Chiefs of Staff
Randy wrote:after 7 minutes of pushing buttons in the automated menu
CSR: denk u forcalding ustoodee howdo can I Give you most exdelent serbice toodee ?
Me:WHat?
CSR:denk u forcalding ustoodee howdo can I Give you most exdelent serbice toodee ?
Me:WHat?
an I Give you most exdelent serbice toodee ?
Me:? wtf *click*
spot on!