SG Broadband Community

Worst buy strikes again !!!!



Best Buy has a 30-day return/exchange policy that includes the XBOX, but is that any reason to try to void someone's warranty just to get them to go away? We think not. Reader Steve was waiting in line at Best Buy while another customer was trying to exchange his defective XBOX. Steve writes:

The clerk told the customer that Microsoft handles all warranties on the Xbox360 and that Microsoft would not allow BestBuy to exchange the device.

The customer asked again to exchange the product because he only had it for less than three months. The clerk asked the department manager over and he promptly removed the front bezel to view the anti-tamper sticker, and declared that they could do nothing for him because the Xbox360 anti-tamper sticker had been tampered with. The customer denied ever opening the case of his Xbox360.

I got quite interested and stepped to the side of the lady in front of me and looked at it from about 3 foot away (arms reach). The sticker was in place and had not been removed! The manager then picked at the sticker to my horror and I then quickly approached the counter and told customer, quite loudly, to not let the manager pick at the sticker.

Damn, Best Buy! If your store doesn't handle XBOX returns after 30 days then just say that and stand your ground. Don't tamper with a guy's XBOX out of spite

http://consumerist.com/consumer/best-bu ... 247411.php

You need to limit how much of these "news" threads you make a day, this is overkill.

YARDofSTUF wrote:You need to limit how much of these "news" threads you make a day, this is overkill.

quite sad when a 50,000 + spammer asks you to tone it down.......

knightmare wrote:quite sad when a 50,000 + spammer asks you to tone it down.......

Hey man, I'm not posting as much as before, gotta keep you guys down so I stay in the lead of geekness.

Too much crap on the 1st page, maybe try finding more positive stories lol

knightmare wrote:Worst buy strikes again !!!!



Best Buy has a 30-day return/exchange policy that includes the XBOX, but is that any reason to try to void someone's warranty just to get them to go away? We think not. Reader Steve was waiting in line at Best Buy while another customer was trying to exchange his defective XBOX. Steve writes:

The clerk told the customer that Microsoft handles all warranties on the Xbox360 and that Microsoft would not allow BestBuy to exchange the device.

The customer asked again to exchange the product because he only had it for less than three months. The clerk asked the department manager over and he promptly removed the front bezel to view the anti-tamper sticker, and declared that they could do nothing for him because the Xbox360 anti-tamper sticker had been tampered with. The customer denied ever opening the case of his Xbox360.

I got quite interested and stepped to the side of the lady in front of me and looked at it from about 3 foot away (arms reach). The sticker was in place and had not been removed! The manager then picked at the sticker to my horror and I then quickly approached the counter and told customer, quite loudly, to not let the manager pick at the sticker.

Damn, Best Buy! If your store doesn't handle XBOX returns after 30 days then just say that and stand your ground. Don't tamper with a guy's XBOX out of spite

http://consumerist.com/consumer/best-bu ... 247411.php

Man, that's lame.

knightmare wrote:quite sad when a 50,000 + spammer asks you to tone it down.......

im lucky i have a stupid best buy, i opened my xbox and didnt even try to put the sticker back. they never even opened the card board box lol

they're rated on their return percentage, warranty sales, margin, etc.. technically, if the product is "devo" (they negotiate a return policy w/ the manufacturer for a higher cost) they can exchange it within its manufacturers warranty. i don't know if the xbox falls into this category. even w/ in the 30 days, best buy can be a major hassle to deal with for returns. if it's a service item, they can't exchange it outside of their return policy or the store basically eats the product's cost. again, this means smaller or no bonuses and eventually people getting fired. regardless, i've never heard of them going as far as pulling a sticker off -- that's just stupid. i'd be taking it up w/ the bbb. i remember working at a store in sales -- way before they were rated more on margin and revenue -- it was all warranties, accessories and msn sign-ups. the management asked me to send people packing telling them we didn't have computers if they weren't buying the warranty -- i didn't. bastards.. changed over the years -- we had one hard ass of a manager (who was actually worth a damn), who i hated when i was there, but after he left, i wished he were back (Troay Strong). the store i worked at went through 9 general managers in a 2 or 3 year period.

[edit] : Hi Troay, Keifer, Riser, Dugan
[edit2] : Hi McKim (Sorry I forgot you )