SG Broadband Community

Good evening,

I live in SOuth Florida and have had AT@T for Cable modem aces for about two years now. When i first had it installed i had blazing speeds of over 2,000kpbs but it has declined sharply. Over a period of the last year i must of made atleast 75 troubleshoot calls to their company and the issue is yet to be isntalled. Presently i have an 8k transfer rate between the hours of 4pm and 2am and that increases to about 65k for the remaining hours of the day. The heards of tech to my home have been unable to fix the issue which i know is not at my home. After multiple calls and techs AT@T finally admitted that they have a large scale issue with to many users and not enough bandwith. It was intresting as everytime i would call they would have me do a traceRT which it clearly indicate the issue was not at my home. They sent a tech to my home again and replaced my modem even tho that would not correct the problem. Between my home and the headend was under 11ms as its only a few miles from here but the pings would jump to over 400 on the ATT servers...after the first 30 calls or so i was referred to the lvl5 support who instructed me it would be 140 days before the issue was resolved. 140 is 5 months. The thing is its not only a slow connection is the extremely large amounts of packet loss i receive with that slow connection. 8k tranfer with 50-75% packsetloss for another 4.5months. I am fed up with AT@T and their tech support. It's not everyone is the south florida area that is having this issue just about 35% of the city i live in. I have had such an incredable amount of issues with the service that in the last 2 years i have only been required to pay for 3 months of service. I wanted to inform you of the troubles we are having here and the reason they said 5 months is because they are installing a complete new backbone. In the meantime im basically stuck with no internet so i called MSN and im having DSL installed. Feedback and questions are more than welcome.....VENT!!..VENT!!..

Mark

Everyone is in the same boat as you. AT&T/Roadrunner took on a massive amount of new users with their discount pricing plan that lasts until april. Check out this topic going on now:
http://forums.speedguide.net/cgi-bin/ultimatebb.cgi?ubb=get_topic&f=2&t=012074

I've been coming to this bulletin board for a year now for the incredible wealth of info and just plain entertainment, but this is the first time I've been compelled to respond. I've worked for AT&T BB, formerly Media One for almost 4 yrs, 3 as a field tech and the last 6 to 8mos as an analyst in the NOC in Jax. I hate to oversimplify things but the majority of these problems are quite literally conjestion/node size issues. Many of you may or may not be aware that not only is there an agressive campaign for new HSD subscribers in Florida, there is an even BIGGER push for telephony customers. What does this mean for you?,well not only are you sharing bandwidth with other HSD subs you are also talking about a massive influx of telephony in each and every node that is also a two-way product requiring upstream and downstream room for itself. It doesn't end there either, the other latest and greatest thing now here to use up bandwidth is Digital cable that requires 2-way communication for each and every digital set top box. I'm by far no corporate shill, but I can promise you that whether its AT&T,Time Warner,Cox or whoever, they all are in a race to make all of these products work and work well. Unfortunately all of these new revenue producing products are released before all of the technology is in place for them to work well for everyone. Is this fair? no, but unfortunately that is corporate America, get the product to the consumer as quickly as possible, generate revenue, and work out the problems later. Things will be fixed, plant will be upgraded, and nodes will be broken down smaller and smaller to accomodate all of these. In the mean time these are headaches that we all will have to deal with. It just plain takes time to restructure miles and miles of plant. Keep up the great posts, you guys kick a$$!

AT&T works way too slow in fixing thier problems and/or upgrading. They also rush to push new products/plans/prices/services that are going to totally brake thier network.

Just to test things out I saturated my node, without trying to hide my attack, for 12 hours straight.

People saturate my gateway often and not once was I able to contact someone who knew what I was talking about, nor was anything done about it.

A network is as strong as it's weakest link.

The only reason why I use them is becuase they don't care what I do or how badly I violate thier terms of service... *sigh*