SG Broadband Community

srry for that multiple posts :/

The report shows a possible bad p2p client - Ares.exe

See this : http://www.answers.com/topic/ares-exe

Search Google for more info and methods to remove the program it.

A friend of mine had to reformat his hard disk after installing BearShare.

Also, use HijackThis to fix all entires that have 'file missing' or 'no file'.

i have been with ares like 1 month and the upload problem like 2 years also 1 of my new laptops doesnt have ares :S

PatoZambrano wrote:i have been with ares like 1 month and the upload problem like 2 years also 1 of my new laptops doesnt have ares :S

You have not tell us the brand and model of your router and modem. Need this info to check if you are double NAT as your tracert is blocked.

yeah i did remember xD 2 wire 1701-HG its almost new before i had a speedstream the first 2 years and more than half with the isp then they gave me that 2wire the first year with the isp was good , i didnt used to have that upload problem and i used to navigate faster but then it got bad after my first year.

Traza a la dirección http://www.l.google.com [209.85.173.99]
sobre un máximo de 30 saltos:

1 3 ms 2 ms 2 ms home [192.168.1.254]
2 24 ms 24 ms 22 ms dsl-servicio-l200.uninet.net.mx [200.38.193.226]

3 23 ms * * bb-nvl-mayo-10-POS-9-2.uninet.net.mx [201.125.74
.42]
4 56 ms 56 ms 54 ms vpn-nvl-triara-10-g5-2.uninet.net.mx [200.38.193
.9]
5 56 ms 56 ms 54 ms customer-201-125-228-65.uninet.net.mx [201.125.2
28.65]
6 * 66 ms 70 ms 72.14.197.233
7 82 ms 81 ms 82 ms 216.239.43.126
8 * 84 ms 86 ms 72.14.233.45
9 85 ms 84 ms 86 ms 72.14.233.27
10 84 ms 88 ms 90 ms 216.239.43.170
11 83 ms 86 ms 85 ms mh-in-f99.google.com [209.85.173.99]

Traza completa.

PatoZambrano wrote:Traza a la dirección http://www.l.google.com [209.85.173.99]
sobre un máximo de 30 saltos:

1 3 ms 2 ms 2 ms home [192.168.1.254]
2 24 ms 24 ms 22 ms dsl-servicio-l200.uninet.net.mx [200.38.xxx.xxx]
3 23 ms * * bb-nvl-mayo-10-POS-9-2.uninet.net.mx [201.125.74.42]
4 56 ms 56 ms 54 ms vpn-nvl-triara-10-g5-2.uninet.net.mx [200.38.193.9]
5 56 ms 56 ms 54 ms customer-201-125-228-65.uninet.net.mx [201.125.228.65]
6 * 66 ms 70 ms 72.14.197.233
7 82 ms 81 ms 82 ms 216.239.43.126
8 * 84 ms 86 ms 72.14.233.45
9 85 ms 84 ms 86 ms 72.14.233.27
10 84 ms 88 ms 90 ms 216.239.43.170
11 83 ms 86 ms 85 ms mh-in-f99.google.com [209.85.173.99]

Traza completa.

Connect one comp (without Ares) by ethernet cable to the 2wire.

Log into your 2wire and check the connection speed under 'Network at a Glance'. Do the incoming and outgoing speed similar to what your ISP is supposed to give you?

Do a speedtest and another tracert with this comp and post. We want to check if ping times at hop 1 and hop 3 change.

yeah it is similar speed and i have just been with ares like 1 month , i tried on the other comp , i shutted down this comp and ping is almost same :S

Connection Speed:
• Incoming: 1024 kbps
• Outgoing: 128 kbps

PatoZambrano wrote:yeah it is similar speed and i have just been with ares like 1 month , i tried on the other comp , i shutted down this comp and ping is almost same :S

Hop 3 refers to ping times along the connection line from your 2wire to the ISP's switch. There is probably a phone wire from your 2wire to a splitter and then another phone wire from the splitter to the wall socket in the room. You would also probably have a phone set connected to the splitter as well.

What kind of phone set are you using - cordless or normal?

Did you install any filter on the phone wire between the 2wire and the splitter or between the splitter and the wall socket?

yeah i installed a filter and im using normal wired phone set and i installed it in the wall socket

PatoZambrano wrote:yeah i installed a filter and im using normal wired phone set and i installed it in the wall socket

A filter should only be installed along a phone wire between the phone set and the splitter. It should not be installed along the phone wire from the wall socket to the splitter or from the splitter to the modem.

Remove the filter and see if your speed improves.

what is a spliter?

A filter should only be installed along a phone wire between the phone set and the splitter. It should not be installed along the phone wire from the wall socket to the splitter or from the splitter to the modem.

what u mean with that xD im a bit noob :P

i tried removing the filters 3 days ago then rebooted my comp and did some tests tracing google , yahoo , speedtest and other things but the results were the same :/

PatoZambrano wrote: what is a spliter?

A splitter is the little box that splits your phone line from the wall socket into 2 parts: one to the modem and the other to your phone set.

See: http://www.solwise.co.uk/adsl_splitters.htm

oh i see , i call them microfilters xD so now what you have in mind to test? :P

Plz trogers i begg u help me :'( do ur best to help me im so desesperated with this upload problem plus i think this problem is making my navigation slow too :/
all games run at like 200 ping and i lag :'(

ill go sleep , ill be back in 8 hours hope u have a good idea to fix this problem

PatoZambrano wrote:Plz trogers i begg u help me :'( do ur best to help me im so desesperated with this upload problem plus i think this problem is making my navigation slow too :/
all games run at like 200 ping and i lag :'(

Try replacing the splitter with a new one.

Open up the wall socket cover plate and ensure all wires are tightly connected down with no loose wiring sticking about.

Use your fingers to press and check all the phone wires. Any bends, wrinkles or bumbs may indicate broken wire on the inside and the cable wire needs replacing.

i replaced them all when i got my 2wire 1701 it was like 5 months ago and the connection was same when i replaced them but i havent open the wall socket , i tried in the three sockets on my house but the connection was same on them all always ill check them, like 3 months ago a wall socket wasnt working then my father called a friend and he came and change the socket and some wires and then we told him that if he could check all the lines and he did check the lines with a machine and he said they were in good state but it was same then when he changed that socked and it worked fine i connected the modem there and checked my connection with a laptop and it was as crap as before we told him what could be the problem but he said he didnt know anything about internet xD just about phone lines

PatoZambrano wrote:i replaced them all when i got my 2wire 1701 it was like 5 months ago and the connection was same when i replaced them but i havent open the wall socket , i tried in the three sockets on my house but the connection was same on them all always ill check them, like 3 months ago a wall socket wasnt working then my father called a friend and he came and change the socket and some wires and then we told him that if he could check all the lines and he did check the lines with a machine and he said they were in good state but it was same then when he changed that socked and it worked fine i connected the modem there and checked my connection with a laptop and it was as crap as before we told him what could be the problem but he said he didnt know anything about internet xD just about phone lines

Since all the phone wires have been checked by your Dad's friend, the only portion that has not been checked will be to the ISP's switch. This definitely is the job of the ISP's tech.

Maybe it is time to pay a visit to their head office and demand to place your complaint directly with management.

so what can we try now?

PatoZambrano wrote:so what can we try now?

Nothing except get your ISP to look into your line. You cannot locate and dig up their lines or go and check the connection at their switch. Only they can do so.

back after long time , hey trogers i wasnt been able to fix the problem, u got another solution the say they will send a guy to check the wires but it just never comes :@:@

Are you running more than one antivirus software on your comp?

NOD32
Kaspersky
Mcfee