Finally! After threatening to cancel my Rogers@home, they finally setup a date for a techie to come to my house and check things out. (Feb 10th the exact date)

I told them that i suspected that it was my MODEM's fault for my slow speeds so I threatened to cancel. Than they said they would send techie to come over and do some diagnostic tests to determine the root of my problem.

My question is what can I do to make he techie "work faster and think harder?" Bribing them? What will they offer