Windows 10 Won't Update

**Lurch** · 08-13-22, 09:03 PM

Hi,

When I tried to shut down the other night I selected "update and shut down" but it didn't shut down. I saw a message saying it can't update and is removing the partial update, then I had to turn off the PC myself. Can you tell me what I need to do here?

Thanks so much.

Joe

**Lurch** · 08-14-22, 12:55 AM

Also, I can't log in to MS One Drive.
It won't send me a verify email when I select it.

**Easto** · 08-14-22, 08:23 AM

Originally Posted by Lurch

Hi,

When I tried to shut down the other night I selected "update and shut down" but it didn't shut down. I saw a message saying it can't update and is removing the partial update, then I had to turn off the PC myself. Can you tell me what I need to do here?

Thanks so much.

Joe

I would go into System > Windows Update and try the update manually. If there was a problem with an Update it will usually mention it there.

**Philip** · 08-14-22, 11:10 AM

Yeah, manually retrying the update should work. You may want to do a disk cleanup and reboot beforehand.

**Lurch** · 08-15-22, 06:54 PM

Thanks for the tips.

It actually updated itself this afternoon. I left the PC on and when I came back to it a couple hours later, it was waiting for me to add my password, and then noticed it's updated because the "update and restart" option is no longer there.

**Lurch** · 08-19-22, 01:53 PM

It still has not updated. When I tried to update it manually from Windows Update, I got "Download Error 0x800F0922.

When I tried again to update and then restart my PC, it said

"We couldn't complete the updates.
Undoing changes.
Do not turn off your computer."

Got any other ideas what I might need to do now? Thank you.

**Easto** · 08-20-22, 07:49 PM

Try "Settings" > "Windows Update" and then Get Help.

I know this is probably not the answer you're looking for but I would try updating again. Up until Windows 11 I've seen our other computer refuse an update and then later it seems to be good with it.

**Philip** · 08-21-22, 10:46 AM

First, make sure you have enough free space on the drive.
Also, in Windows Explorer, right-click on the drive > Properties > Disk Cleanup > Cleanup System Files.

You can try to repair corrupt update files from admin command prompt (right-click on command prompt and choose to "Run as administrator")

Run this --> dism.exe /online /cleanup-image /restorehealth

**Lurch** · 08-21-22, 07:16 PM

Originally Posted by Easto

Try "Settings" > "Windows Update" and then Get Help.

I know this is probably not the answer you're looking for but I would try updating again. Up until Windows 11 I've seen our other computer refuse an update and then later it seems to be good with it.

I ran Windows Update troubleshooter and it fixed something but it still won't update.

**Lurch** · 08-21-22, 07:20 PM

First, make sure you have enough free space on the drive.
Also, in Windows Explorer, right-click on the drive > Properties > Disk Cleanup > Cleanup System Files.

I did these things and freed up about 20 GB of space. I already had about 149 GB of free space, now I have about 169 GB.

You can try to repair corrupt update files from admin command prompt (right-click on command prompt and choose to "Run as administrator")

Run this --> dism.exe /online /cleanup-image /restorehealth

I'm not sure how to "right click on the command prompt" but that sounds worth trying.

**Lurch** · 08-21-22, 07:22 PM

I also have my Dell 960 but I have a feeling that won't update either.
Maybe Microsoft wants to make more money on Windows 11.

**Lurch** · 08-21-22, 09:28 PM

I can't see how to right click command prompt. Sorry if I'm a PITA.

**Philip** · 08-22-22, 07:30 AM

The easiest way to do this is, in the search box/icon right next to the Windows start button, search for command prompt, then right-click on the "Command Prompt" app, and choose to "Run as administrator".

**Lurch** · 08-25-22, 03:25 PM

Originally Posted by Philip

The easiest way to do this is, in the search box/icon right next to the Windows start button, search for command prompt, then right-click on the "Command Prompt" app, and choose to "Run as administrator".

Oh, yeah. Now I see what you mean.
I will do all this later today. The "update and restart" isn't showing up on the shot down menu any more but I don't think it updated yet.
Thank you Philip.

**Lurch** · 08-27-22, 04:34 AM

Originally Posted by Philip

First, make sure you have enough free space on the drive.
Also, in Windows Explorer, right-click on the drive > Properties > Disk Cleanup > Cleanup System Files.

You can try to repair corrupt update files from admin command prompt (right-click on command prompt and choose to "Run as administrator")

Run this --> dism.exe /online /cleanup-image /restorehealth

I ran it and it completed successfully.
Now I'm trying to update with the optional quality update.
It might not be something I really have to get, but I'm trying to DL it anyway.
Thank you.

***YeOldeStonecat*** · 08-30-22, 11:35 AM

For stubborn Windows updates, or even computers that have old versions of Windows 10 and I don't feel like doing 30 rounds of Microsoft updates to catch it up to latest release, I just download and run the "Windows 10 Media Creation Tool"
https://www.microsoft.com/en-us/soft...load/windows10

Run it right from desktop.

**Lurch** · 09-22-22, 08:15 PM

Originally Posted by YeOldeStonecat

For stubborn Windows updates, or even computers that have old versions of Windows 10 and I don't feel like doing 30 rounds of Microsoft updates to catch it up to latest release, I just download and run the "Windows 10 Media Creation Tool"
https://www.microsoft.com/en-us/soft...load/windows10

Run it right from desktop.

Thank you.
This seemed to solve my problem and I seem to be fully updated now.