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Thread: Outlook & GMAIL Problem

  1. #1
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    Outlook & GMAIL Problem

    Just helped someone out configuring Outlook on his laptop (which he had) and his new Desktop, Win 10. I got it all setup. He uses POP (and changing to IMAP would be a hassle as he has lots of folders and contacts in his PST).

    Anyway, all works. except, even though both Mail Configurations say "LEAVE MESSAGES ON SERVER" it seems whichever one checks his mail, the messages that download into that Outlook will not download into Outlook on the other computer.

    I have setup similar for many people in the past, and never ran into this issue. So I am wondering if it is just a Gmail thing. We did a test, I emailed him, it made it to Gmail server (message shows in Web Mail). Downloaded into his Desktop, but even when he forces send/receive on laptop, that message did not download to the laptop.

    Also, on his phone he has gotten all the emails (but it is probably IMAP...how most phones normally function).

    Any help would be most appreciated.

  2. #2
    Senior Member Easto's Avatar
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    I found this online. I'm not 100% sure it's what you're looking for but it's worth a try...

    " the accounts trying to access your email need to change their mailfetcher settings and type recent:youremailaddress @ gmail.com"

  3. #3
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    Can you give me context, the link or something? thanks

  4. #4
    Moderator YeOldeStonecat's Avatar
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    Outlook and GMail...horrible horrible combination..I flat out will not support it. IMAP is a bit better than POP for many reasons...especially when you check email from multiple devices. If he has all his folders in a local PST and his computer crashes....BOOM..out of luck, all gone. With IMAP...or better yet....Office 365...I can blow up my computer every day of the week, fetch a new one, sign in...and PRESTO..all my email, contacts, calendars, notes..etc...all right there, didn't skip a beat!

    GMail...use Chrome browser!
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  5. #5
    Administrator Philip's Avatar
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    Most likely one of his devices is configured not to leave messages on server (or configured to use IMAP?)... Typically there is also a phone/mobile device or some other mail client deleting them.

  6. #6
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    Both the laptop and desktop are DEFINITELY set to LEAVE MESSAGES ON SERVER. He does get them on his phone, I think I said this. And most likely, that uses IMAP (I think that's the only way email works on phones). But I helped him remote, so I could not look at this. If that one device is IMAP, would that break the normal operation of POP3 to (2) Outlooks, properly configured?

  7. #7
    Administrator Philip's Avatar
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    Yes, it is both possible and likely for the phone to break the pattern. You can test by putting the phone in airplane mode for a while, then send some email and see if it remains on server for both the PC and laptop.

    It is possible to configure phones for POP, it is a bit more involved and depends on the mail app. Most people just give up this device hunting and switch all to IMAP, because tomorrow when he switches his phone, or any of his devices, he may lose all his new email again
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  8. #8
    Senior Member Easto's Avatar
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    This is where I got my info...
    https://support.google.com/mail/foru...8RUeAc3K46S7-M

    I have tried to get gmail to play with outlook too, and I would never do/try it again. I had nothing but problems.

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