Ok so I've had many internet issues and they claimed 4 storms (we've had no storms in 3-4 months) messed with service and that it's fixed. Then something else pops up, well I took it upon myself to swap modems at the cable place and the latency was ok at first but when running a trace, the first hop has spikes of latency.

Is this the modem to the street, inside the modem, or what?

1 64 ms 880 ms 30 ms twdp-***-***-***-***.nc.res.rr.com [blocked ip for privacy]

Thats just the first hop in any trace no matter where I trace to, what can I do about it? local techs think there's no issue, but I can tell since I work at home.