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Thread: PC Power Cycles when printing

  1. #1
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    PC Power Cycles when printing

    I'm putting this in hardware, but it could be software as well, if so, sorry.

    I have to look at a computer tomorrow that the user claims that everytime she clicks to print anything, the PC cuts off and then restarts. She had it on a battery backup and I instructed her to connect the computers power cord directly to the wall or a regular surge strip. She claims she did that but still has the problem. Has anyone ever seen or heard of such a problem? Hoping to have a bit of an idea before I get on site. I've never seen or heard of this myself.

    Thanks,
    John

  2. #2
    Moderator YeOldeStonecat's Avatar
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    A few things I'd do...
    *Get a new printer cable
    *Move to a different USB port
    *Download and install latest Intel chipset drivers to update USB drivers
    *See if any print jobs are clogged up in the print spool folder, delete anything found
    *Uninstall all drivers for this printer, download and install the latest ones.
    MORNING WOOD Lumber Company
    Guinness for Strength!!!

  3. #3
    Ohh Hell yeah.. Sava700's Avatar
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    Yeah I'm leaning towards a cable or port issue.. I've seen this with a APC before and a USB port not working correctly and some things making the pc hang on startup.

  4. #4
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    Thankee mates! Now at least I have some idea of where to look. I thought it related to the battery backup because when I was there last, I noticed when she printed it set off the alarm on the UPS. So I thought maybe the battery no longer held a charge and when it tripped over, she lost power. That is why I told her to connect the PC direct to AC, (no battery backup). Well I'll see what's what tomorrow.

  5. #5
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    It turned out that it was the USB, I moved the printer to a different USB port and it cleared up.


    Thanks for the help.

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