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Thread: Switching out DOCSIS cable modems

  1. #1

    Switching out DOCSIS cable modems

    What's the process for swapping a leased modem with a personal DOCSIS modem? I've been leasing a DOCSIS 2.0 modem and I was told that if I ever purchased my own I could return the unit to drop the leasing fee, but would my new modem be plug n play or do I have to make calls to their tech support when installing?

    I haven't bought my own yet, but I have a good understanding of what I want. The modem should pay for itself after a year.

  2. #2
    Ohh Hell yeah.. Sava700's Avatar
    Join Date
    Feb 2002
    You would just have to call them and give them the MAC address to setup to your account and that's it..pretty quick and simple. I've got a Surfboard 6120 DOCSIS 3.0, it's backwards compatible to 2.0 and should lock you in for any future upgrades. I think it's usable on many cable networks.

  3. #3
    Moderator YeOldeStonecat's Avatar
    Join Date
    Jan 2001
    Somewhere along the shoreline in New England
    It's very painless, I've done it many times with quite a few different ISPs.
    Call their support, tell them you have your own modem...they'll ask you for its MAC address (so have that handy and/or nearby before you call)...they'll upload a config file to it (a step called provisioning the modem)...the modem will then reboot...and's online. Power cycle your router next....and you're all set.
    MORNING WOOD Lumber Company
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