Results 1 to 3 of 3

Thread: Reporting faults on BT lines

  1. #1
    robway
    Guest

    Reporting faults on BT lines


    My ISP provides ADSL over my existing BT PSTN line. When the ISP
    considers there is a fault on that PSTN line, why is he saying he is not
    allowed to report it mon my behalf to BT? Any ideas?




    --
    robway

  2. #2
    Rich Greenberg
    Guest

    Re: Reporting faults on BT lines

    In article <robway.70242fc@broadbandbanter.com>,
    robway <robway.70242fc@broadbandbanter.com> wrote:
    >
    >My ISP provides ADSL over my existing BT PSTN line. When the ISP
    >considers there is a fault on that PSTN line, why is he saying he is not
    >allowed to report it mon my behalf to BT? Any ideas?


    Any number of reasons ranging from a lazy ISP CS droid to the contract
    between the ISP and BT.

    So why are you wasteing time asking us? Pick up the phone and call BT.
    After all, BT will be the one who fixes it.

    --
    Rich Greenberg Sarasota, FL, USA richgr atsign panix.com + 1 941 378 2097
    Eastern time. N6LRT I speak for myself & my dogs only. VM'er since CP-67
    Canines: Val, Red, Shasta, Zero & Casey (At the bridge) Owner:Chinook-L
    Canines: Red & Cinnar (Siberians) Retired at the beach Asst Owner:Sibernet-L

  3. #3
    Doug McIntyre
    Guest

    Re: Reporting faults on BT lines

    robway <robway.70242fc@broadbandbanter.com> writes:
    >My ISP provides ADSL over my existing BT PSTN line. When the ISP
    >considers there is a fault on that PSTN line, why is he saying he is not
    >allowed to report it mon my behalf to BT? Any ideas?


    The telco regulations protect your relationship with the LEC pretty
    closely, the line is controlled by the LEC, you potentially could have
    a repair bill on your line with the LEC. The regulations don't allow
    3rd parties to talk to the LEC on your behalf.

    Its not like the ISP is pushing things off on you, but the LECs don't
    let the ISPs control too much, for fear of slaming and misc bills that
    people refuse to pay.


Similar Threads

  1. Many dsl lines one network
    By voivod in forum General Broadband Forum
    Replies: 3
    Last Post: 09-20-08, 03:55 PM
  2. The RNC
    By downhill in forum General Discussion Board
    Replies: 29
    Last Post: 09-05-08, 02:15 AM
  3. Best software for editing out power lines...
    By mgrjenny in forum Digital Media and Photography
    Replies: 5
    Last Post: 08-30-07, 08:34 PM
  4. Broadband Power Lines (BPL)
    By Lefty in forum General Discussion Board
    Replies: 6
    Last Post: 08-25-07, 11:04 AM
  5. Treacherous Legion (360)
    By Rivas in forum Console Gaming
    Replies: 113
    Last Post: 01-29-07, 03:06 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •