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Thread: hard drive isue

  1. #1
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    hard drive isue

    I keep on getting an error message of "replace or repair hard disk" I tried chkdsk /r but it didn't help. Is there anything else I can try? it's a seagate barracuda thats was bought on 03/02/2009. 500 GB.

    thx

  2. #2
    Moderator YeOldeStonecat's Avatar
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    BIOS flash the motherboard in case it has a known false positive SMART alert issue with some drives.

    Run Seagates diagnostic utility, avail from their websites support/download section.
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  3. #3
    Certified SG Addict CableDude's Avatar
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    You just aren't having any luck these days.

  4. #4
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    Cat, Under smart check, short drive check and long drive test for my sata HD all failed. My 70 GB passed. I am assuming I can RMA it because it is only around 1.5 years old. Can I?

    Should I still try bios flash mobo?

  5. #5
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    Quote Originally Posted by CableDude View Post
    You just aren't having any luck these days.
    These days? You mean years!!!!

  6. #6
    Certified SG Addict CableDude's Avatar
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    Quote Originally Posted by 24giovanni View Post
    These days? You mean years!!!!
    I hear ya.

  7. #7
    Certified SG Addict CableDude's Avatar
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    Did you try running chkdsk from a cmd prompt?

  8. #8
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    Quote Originally Posted by CableDude View Post
    Did you try running chkdsk from a cmd prompt?
    yes with /r on it as well. Will I be able to RMA this? If so, to who newegg or seagate? I assume seagate.

  9. #9
    Moderator YeOldeStonecat's Avatar
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    Doesn't sound good.
    Depending on the model, may have a 1 year or 3 year warranty, can check via your serial number on this page
    http://www.seagate.com/www/en-us/sup...rns_assistance
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  10. #10
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    Quote Originally Posted by YeOldeStonecat View Post
    Doesn't sound good.
    Depending on the model, may have a 1 year or 3 year warranty, can check via your serial number on this page
    http://www.seagate.com/www/en-us/sup...rns_assistance
    is there a way to find the part number without opening my case?

    thx
    Last edited by 24giovanni; 10-06-10 at 07:00 PM.

  11. #11
    Certified SG Addict CableDude's Avatar
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    Quote Originally Posted by 24giovanni View Post
    is there a way to find the part number without opening my case?

    thx
    I know with the western digital hd's the serial number shows up when you run the utility to check the hard drive.

  12. #12
    Moderator YeOldeStonecat's Avatar
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    Quote Originally Posted by 24giovanni View Post
    is there a way to find the part number without opening my case?

    thx
    Their diagnostic software which I'd also run.
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    Guys, I still have the email sent by newegg. I typed in the item number and this is came up.

    http://www.newegg.com/Product/Produc...82e16822148395

    Do you think I can get a replacement one?

  14. #14
    Moderator YeOldeStonecat's Avatar
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    So that link shows it's a model with a 3 year warranty...
    And you stated you purchased it around 03/2009

    Lemme go get my calculator and some scrap paper to do some math on...

    //comes back in a few minutes.

    Yup I'd say it's still under warranty and you should be able to get a replacement. I'd start a while ago by going to that warranty and returns assistance page that I gave a link for up above...enter in your information, and get the ball rolling on a replacement. It's a very quick and easy process.
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  15. #15
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    Quote Originally Posted by YeOldeStonecat View Post
    So that link shows it's a model with a 3 year warranty...
    And you stated you purchased it around 03/2009

    Lemme go get my calculator and some scrap paper to do some math on...

    //comes back in a few minutes.

    Yup I'd say it's still under warranty and you should be able to get a replacement. I'd start a while ago by going to that warranty and returns assistance page that I gave a link for up above...enter in your information, and get the ball rolling on a replacement. It's a very quick and easy process.
    Awesome cat, I will. Thx for all your help.

  16. #16
    Ohh Hell yeah.. Sava700's Avatar
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    umm yeah... reading through this along with my PM from you I'd say it's failed.... get going on the RMA.

  17. #17
    Forum Techie terrancelam's Avatar
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    Just a note about some of the Seagate drives:

    Some of them were going bad, I think there was a recall a while back. Something to do with the drivers writting on to the negative part of the platter (where the firmware is stored).

    I'd RMA the drive asap. Haven't personally had any experience with RMA drives from Seagate, but my guess is that they'll send you back a refurb / recertified drive.
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  18. #18
    Junior Member jaydeee's Avatar
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    ccleaner will be a good try.
    this will clean your hdd including dump files, and other temporary files... Just thinking its like other notification that goes away when I clean my hdd with ccleaner.

    hope it helps

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