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Thread: Remote Support Software list

  1. #1
    Moderator YeOldeStonecat's Avatar
    Join Date
    Jan 2001
    Somewhere along the shoreline in New England

    Remote Support Software list

    I'm starting a remote support software list, since many of us here do computer/IT tech stuff and need to connect to random various clients easily in order to see their desktop and fix issues.

    Proper remote support software is different than remote access software like logmein, or VNC, or PcAnywhere, or Remote Desktop Protocol built into Windows.

    What defines a good remote support app
    *As single click as possible for the remote end user needing support
    *No firewall configuration, no port forwarding, no needing to know end users WAN IP address
    *Share desktop with end user needing support, full KVM from your point of view (beta from logmein)

    Remote Assistance built into Microsoft Small Business Server...the admin logs into the console, and from MMC you can do a TSWeb like session with clients on the network. I use this a lot since many of my clients networks are based on SBS. While technically it does require a static IP and port forwarding, it's still a quick and easy way to get to end users desktop if they're behind their their SBS box.
    MORNING WOOD Lumber Company
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  2. #2
    Ft. Couch! morbidpete's Avatar
    Join Date
    Mar 2002
    W. Warwick RI
    Thanks cat. bookmarked!

  3. #3

  4. #4
    A+, S+, M+, C+, CySA+ Shinobi's Avatar
    Join Date
    Jan 2001
    South Carolina
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    Thanks YOSC, I'll definitely be looking at all of those
    Vendor neutral certified in IT Project Management, IT Security, Cisco Networking, Cisco Security, Wide Area Networks, IPv6, IT Hardware, Unix, Linux, and Windows server administration

  5. #5
    SG Enthusiast Rainbow's Avatar
    Join Date
    Dec 2001
    I have used most of those and they all work well.
    I must say though that My favorite is Teamviewer. They have a handy Iphone app as well when I need to access something when I'm out and about.

  6. #6
    I use the built in remote desktop. I also understand you can you MS Live Meeting as well?

  7. #7
    Try MINGLEVIEW which is free for commercial use too and its very very easy to use and has great screen quality of the remote pc as if we are on the same machine

  8. #8
    Junior Member samw's Avatar
    Join Date
    Nov 2011
    Cool list! Thx YeOldeStonecat! .. I began to try it below - Litemanager. but stopped! )) I like

  9. #9
    Junior Member samw's Avatar
    Join Date
    Nov 2011

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