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Thread: Remote Support Software list

  1. #1
    Moderator YeOldeStonecat's Avatar
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    Remote Support Software list

    I'm starting a remote support software list, since many of us here do computer/IT tech stuff and need to connect to random various clients easily in order to see their desktop and fix issues.

    Proper remote support software is different than remote access software like logmein, or VNC, or PcAnywhere, or Remote Desktop Protocol built into Windows.

    What defines a good remote support app
    *As single click as possible for the remote end user needing support
    *No firewall configuration, no port forwarding, no needing to know end users WAN IP address
    *Share desktop with end user needing support, full KVM from your point of view

    join.me (beta from logmein)

    ammyy.com/en/

    teamviewer.com

    showmypc.com

    chunkvnc.com

    ntrglobal.com/ntrsupport/

    crossloop.com

    gbridge.com

    mesh.com

    secure.logmeinrescue.com

    echovnc.sourceforge.net

    uvnc.com


    advantig.com/oneclick

    echogent.com

    simple-help.com

    helpdeskvnc.com

    gidsoftware.com/remotehelpdesk.htm

    beam2support.com

    softplatz.com/software/remote-helpdesk

    dualdesk.com

    gotomeeting.com

    techinline.com

    gotoassist.com

    bomgar.com

    rhubcom.com

    join.me

    litemanager.com

    supremofree.com

    Remote Assistance built into Microsoft Small Business Server...the admin logs into the console, and from MMC you can do a TSWeb like session with clients on the network. I use this a lot since many of my clients networks are based on SBS. While technically it does require a static IP and port forwarding, it's still a quick and easy way to get to end users desktop if they're behind their their SBS box.
    MORNING WOOD Lumber Company
    Guinness for Strength!!!

  2. #2
    Ft. Couch! morbidpete's Avatar
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    Thanks cat. bookmarked!

  3. #3
    Certified SG Addict CableDude's Avatar
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    Win.

  4. #4
    A+, Security+, Mobility+ Shinobi's Avatar
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    Thanks YOSC, I'll definitely be looking at all of those
    Woot!
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    Vendor neutral certified in IT Project Management, IT Security, Cisco Networking, Cisco Security, Wide Area Networks, IPv6, IT Hardware, Unix, Linux, and Windows server administration

  5. #5
    SG Enthusiast Rainbow's Avatar
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    I have used most of those and they all work well.
    I must say though that My favorite is Teamviewer. They have a handy Iphone app as well when I need to access something when I'm out and about.

  6. #6
    Certified SG Addict CableDude's Avatar
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    I use the built in remote desktop. I also understand you can you MS Live Meeting as well?

  7. #7
    Try MINGLEVIEW which is free for commercial use too and its very very easy to use and has great screen quality of the remote pc as if we are on the same machine

  8. #8
    Junior Member samw's Avatar
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    Cool list! Thx YeOldeStonecat! .. I began to try it below - Litemanager. but stopped! )) I like

  9. #9
    Junior Member samw's Avatar
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