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Thread: DSL modem constantly reboots, please help

  1. #1
    Junior Member
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    Feb 2010
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    Unhappy DSL modem constantly reboots, please help

    I currently have a 2Wire DSL modem model 2701HG-B with built-in wireless and ATT is the ISP.

    I had a Motorola modem before this one (for 8 months) that would lock up and need a reset to re-establish connect several times a day. I complained to ATT and they sent a tech who replaced the modem with the 2-Wire.

    I have had the 2Wire for about 4 months now and the entire time it appears to be rebooting itself several times a day, which interrupts my work and is very frustrating. The symptom is the DSL led light is solid green and the Internet led is solid red. It will stay like this for 30sec or so, then appears to go through a reboot process. Then the connection comes back. There is no other router on the network, just a desktop with XP and a laptop with XP. I sometimes sign on to a VPN from the laptop for work. I have tried shutting one pc off at a time but that doesn't seem to be a factor.

    Can anyone provide some suggestions on how to troubleshoot this? I can provide info from the modem diagnostics page if that would help.

  2. #2
    Moderator YeOldeStonecat's Avatar
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    I'd have them come out and check the lines to and in your house, and check the modem again. Since this is the 2nd modem....probably some "dirty" lines/connections in your house.
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