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Thread: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

  1. #1
    Dave Lee
    Guest

    Netgear WNR845B Failure and Simultaneous PPPOE Failure??

    We had some kind of power glitch last night (had to reset all our digital
    clocks, etc). And I had no Wireless connection to either of our Laptops
    (running Vista - pretty standard stuff) this morning.

    Our router (connected to a Time-Warner cable modem) would appear to be
    pretty much 'dead' and my wife's wired ethernet connection both seem to be
    suddenly defective based on the following information.

    1) The amber 'link' light on my cable modem, which goes on with a connection
    to a live client (like one of my laptops or my router) is off when connected
    to the router. It is on (and/or blinks with activity) when connected to MY
    laptop. I have done a number of hard resets (unplug for several minutes and
    plug back in) to the router. The activity lights on the modem are all off
    (other than the 4 wired connection lights which are on) when connected to
    the router (and work fine connected to MY laptop).

    2) Neither of the laptops sees a wireless signal from the wireless router

    3) I don't have a problem connecting my laptop directly to the cable modem
    and getting connected

    4) I can't connect my wife's laptop (via ethernet wire) to the cable modem.
    The amber activity light on the cable modem comes on, but nothing happens
    (and the light never blinks indicating activity). "Network and Sharing"
    shows a connection to an "unidentified network" and the internet connection
    is X'ed out.

    5) Re: #4 above, when I take the 'connect to a network' path on my wife's
    laptop, and enter my ISP's Username and Password, I get a failure and
    'Diagnose the Problem' yields "did not find any problems ...".

    6) Re: #5 above - if I disconnect the internet connection (as in plug the
    ethernet wire from my wife's laptop), the symptoms are identical which leads
    me to conclude that this 'problem diagnosis path' doesn't detect anything
    outside the 'walls' of the computer. And makes me wonder just exactly what
    it does detect.

    I think (but don't actually recall specifically) that I have connected my
    wife's laptop via direct ethernet wire (maybe not, but I am relative certain
    that I have done this a couple times in the past). Assuming that this is
    true the data would indicate that somehow my wife's laptop's ethernet
    connection has died and additionally my router has died. But I am really
    suspicious of 'simultaneous failure' answers to problems like this (and I am
    not a particularly network savvy person).

    Suggestions on where to go (other than replace a laptop and a wireless
    router, which is what the data indicates to me)?

    Thanks.

    dave


  2. #2
    Dave Lee
    Guest

    Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

    In #1 below I made a serious mis-statement. "The activity lights on the
    modem are all off" should have read "the activity lights on the ROUTER are
    all off ..."

    My apologies.

    dave

    "Dave Lee" <DaveLeeNC@ix.netcom.RemovE.com> wrote in message
    news:-a2dnXtrL5O3RorWnZ2dnUVZ_hKdnZ2d@earthlink.com...
    > We had some kind of power glitch last night (had to reset all our digital
    > clocks, etc). And I had no Wireless connection to either of our Laptops
    > (running Vista - pretty standard stuff) this morning.
    >
    > Our router (connected to a Time-Warner cable modem) would appear to be
    > pretty much 'dead' and my wife's wired ethernet connection both seem to be
    > suddenly defective based on the following information.
    >
    > 1) The amber 'link' light on my cable modem, which goes on with a
    > connection to a live client (like one of my laptops or my router) is off
    > when connected to the router. It is on (and/or blinks with activity) when
    > connected to MY laptop. I have done a number of hard resets (unplug for
    > several minutes and plug back in) to the router. The activity lights on
    > the modem are all off (other than the 4 wired connection lights which are
    > on) when connected to the router (and work fine connected to MY laptop).
    >
    > 2) Neither of the laptops sees a wireless signal from the wireless router
    >
    > 3) I don't have a problem connecting my laptop directly to the cable modem
    > and getting connected
    >
    > 4) I can't connect my wife's laptop (via ethernet wire) to the cable
    > modem. The amber activity light on the cable modem comes on, but nothing
    > happens (and the light never blinks indicating activity). "Network and
    > Sharing" shows a connection to an "unidentified network" and the internet
    > connection is X'ed out.
    >
    > 5) Re: #4 above, when I take the 'connect to a network' path on my wife's
    > laptop, and enter my ISP's Username and Password, I get a failure and
    > 'Diagnose the Problem' yields "did not find any problems ...".
    >
    > 6) Re: #5 above - if I disconnect the internet connection (as in plug the
    > ethernet wire from my wife's laptop), the symptoms are identical which
    > leads me to conclude that this 'problem diagnosis path' doesn't detect
    > anything outside the 'walls' of the computer. And makes me wonder just
    > exactly what it does detect.
    >
    > I think (but don't actually recall specifically) that I have connected my
    > wife's laptop via direct ethernet wire (maybe not, but I am relative
    > certain that I have done this a couple times in the past). Assuming that
    > this is true the data would indicate that somehow my wife's laptop's
    > ethernet connection has died and additionally my router has died. But I am
    > really suspicious of 'simultaneous failure' answers to problems like this
    > (and I am not a particularly network savvy person).
    >
    > Suggestions on where to go (other than replace a laptop and a wireless
    > router, which is what the data indicates to me)?
    >
    > Thanks.
    >
    > dave



  3. #3
    GlowingBlueMist
    Guest

    Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

    Dave Lee wrote:
    > In #1 below I made a serious mis-statement. "The activity lights on
    > the modem are all off" should have read "the activity lights on the
    > ROUTER are all off ..."
    >
    > My apologies.
    >
    > dave
    >
    > "Dave Lee" <DaveLeeNC@ix.netcom.RemovE.com> wrote in message
    > news:-a2dnXtrL5O3RorWnZ2dnUVZ_hKdnZ2d@earthlink.com...
    >> We had some kind of power glitch last night (had to reset all our
    >> digital clocks, etc). And I had no Wireless connection to either of
    >> our Laptops (running Vista - pretty standard stuff) this morning.
    >>
    >> Our router (connected to a Time-Warner cable modem) would appear to
    >> be pretty much 'dead' and my wife's wired ethernet connection both
    >> seem to be suddenly defective based on the following information.
    >>
    >> 1) The amber 'link' light on my cable modem, which goes on with a
    >> connection to a live client (like one of my laptops or my router) is
    >> off when connected to the router. It is on (and/or blinks with
    >> activity) when connected to MY laptop. I have done a number of hard
    >> resets (unplug for several minutes and plug back in) to the router.
    >> The activity lights on the modem are all off (other than the 4 wired
    >> connection lights which are on) when connected to the router (and
    >> work fine connected to MY laptop). 2) Neither of the laptops sees a
    >> wireless signal from the wireless
    >> router 3) I don't have a problem connecting my laptop directly to the
    >> cable
    >> modem and getting connected
    >>
    >> 4) I can't connect my wife's laptop (via ethernet wire) to the cable
    >> modem. The amber activity light on the cable modem comes on, but
    >> nothing happens (and the light never blinks indicating activity).
    >> "Network and Sharing" shows a connection to an "unidentified
    >> network" and the internet connection is X'ed out.
    >>
    >> 5) Re: #4 above, when I take the 'connect to a network' path on my
    >> wife's laptop, and enter my ISP's Username and Password, I get a
    >> failure and 'Diagnose the Problem' yields "did not find any problems
    >> ...". 6) Re: #5 above - if I disconnect the internet connection (as in
    >> plug the ethernet wire from my wife's laptop), the symptoms are
    >> identical which leads me to conclude that this 'problem diagnosis
    >> path' doesn't detect anything outside the 'walls' of the computer.
    >> And makes me wonder just exactly what it does detect.
    >>
    >> I think (but don't actually recall specifically) that I have
    >> connected my wife's laptop via direct ethernet wire (maybe not, but
    >> I am relative certain that I have done this a couple times in the
    >> past). Assuming that this is true the data would indicate that
    >> somehow my wife's laptop's ethernet connection has died and
    >> additionally my router has died. But I am really suspicious of
    >> 'simultaneous failure' answers to problems like this (and I am not a
    >> particularly network savvy person). Suggestions on where to go (other
    >> than replace a laptop and a
    >> wireless router, which is what the data indicates to me)?
    >>
    >> Thanks.
    >>
    >> dave


    I'd start with just the cable modem, one PC and a direct Ethernet
    connection. Call your internet provider and have them run you through the
    procedure to attach a computer to the cable modem. With the kind of power
    surge you experienced it's possible the cable modem has lost it's
    configuration. They can talk you through setting things back up. Don't
    even mention the router or they will get cranky and refuse to help you with
    the cable modem. I suspect the PPOE settings or Ethernet settings are
    configured incorrectly in the cable modem, if it has not actually been
    damaged by the power surge.

    Get that working and you can then think about the router and wireless
    connection. It could be something as easy as the router needing to be
    hardware reset, the little hard to find button and then reprogrammed. It
    may have lost it's configuration, including the wireless settings.

    As for testing the laptop, take one over to the local library and see if it
    will connect to their wireless connection if they have one. If they don't
    have one visit a coffee shop or other location that advertises free internet
    and test it there. Some might even offer an Ethernet connection to test
    with if you talk to them nice...



  4. #4
    Dave Lee
    Guest

    Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

    Thanks for the response. In particular I think that finding a hard-wired
    test connection
    should be do-able and is the sensible next step.

    dave

    "GlowingBlueMist" <GlowingBlueMist@truely.invalid> wrote in message
    news:4b1801cb$0$65836$892e0abb@auth.newsreader.octanews.com...
    > Dave Lee wrote:
    >> In #1 below I made a serious mis-statement. "The activity lights on
    >> the modem are all off" should have read "the activity lights on the
    >> ROUTER are all off ..."
    >>
    >> My apologies.
    >>
    >> dave
    >>
    >> "Dave Lee" <DaveLeeNC@ix.netcom.RemovE.com> wrote in message
    >> news:-a2dnXtrL5O3RorWnZ2dnUVZ_hKdnZ2d@earthlink.com...
    >>> We had some kind of power glitch last night (had to reset all our
    >>> digital clocks, etc). And I had no Wireless connection to either of
    >>> our Laptops (running Vista - pretty standard stuff) this morning.
    >>>
    >>> Our router (connected to a Time-Warner cable modem) would appear to
    >>> be pretty much 'dead' and my wife's wired ethernet connection both
    >>> seem to be suddenly defective based on the following information.
    >>>
    >>> 1) The amber 'link' light on my cable modem, which goes on with a
    >>> connection to a live client (like one of my laptops or my router) is
    >>> off when connected to the router. It is on (and/or blinks with
    >>> activity) when connected to MY laptop. I have done a number of hard
    >>> resets (unplug for several minutes and plug back in) to the router.
    >>> The activity lights on the modem are all off (other than the 4 wired
    >>> connection lights which are on) when connected to the router (and
    >>> work fine connected to MY laptop). 2) Neither of the laptops sees a
    >>> wireless signal from the wireless
    >>> router 3) I don't have a problem connecting my laptop directly to the
    >>> cable
    >>> modem and getting connected
    >>>
    >>> 4) I can't connect my wife's laptop (via ethernet wire) to the cable
    >>> modem. The amber activity light on the cable modem comes on, but
    >>> nothing happens (and the light never blinks indicating activity).
    >>> "Network and Sharing" shows a connection to an "unidentified
    >>> network" and the internet connection is X'ed out.
    >>>
    >>> 5) Re: #4 above, when I take the 'connect to a network' path on my
    >>> wife's laptop, and enter my ISP's Username and Password, I get a
    >>> failure and 'Diagnose the Problem' yields "did not find any problems
    >>> ...". 6) Re: #5 above - if I disconnect the internet connection (as in
    >>> plug the ethernet wire from my wife's laptop), the symptoms are
    >>> identical which leads me to conclude that this 'problem diagnosis
    >>> path' doesn't detect anything outside the 'walls' of the computer.
    >>> And makes me wonder just exactly what it does detect.
    >>>
    >>> I think (but don't actually recall specifically) that I have
    >>> connected my wife's laptop via direct ethernet wire (maybe not, but
    >>> I am relative certain that I have done this a couple times in the
    >>> past). Assuming that this is true the data would indicate that
    >>> somehow my wife's laptop's ethernet connection has died and
    >>> additionally my router has died. But I am really suspicious of
    >>> 'simultaneous failure' answers to problems like this (and I am not a
    >>> particularly network savvy person). Suggestions on where to go (other
    >>> than replace a laptop and a
    >>> wireless router, which is what the data indicates to me)?
    >>>
    >>> Thanks.
    >>>
    >>> dave

    >
    > I'd start with just the cable modem, one PC and a direct Ethernet
    > connection. Call your internet provider and have them run you through
    > the procedure to attach a computer to the cable modem. With the kind of
    > power surge you experienced it's possible the cable modem has lost it's
    > configuration. They can talk you through setting things back up. Don't
    > even mention the router or they will get cranky and refuse to help you
    > with the cable modem. I suspect the PPOE settings or Ethernet settings
    > are configured incorrectly in the cable modem, if it has not actually been
    > damaged by the power surge.
    >
    > Get that working and you can then think about the router and wireless
    > connection. It could be something as easy as the router needing to be
    > hardware reset, the little hard to find button and then reprogrammed. It
    > may have lost it's configuration, including the wireless settings.
    >
    > As for testing the laptop, take one over to the local library and see if
    > it will connect to their wireless connection if they have one. If they
    > don't have one visit a coffee shop or other location that advertises free
    > internet and test it there. Some might even offer an Ethernet connection
    > to test with if you talk to them nice...
    >


  5. #5
    Char Jackson
    Guest

    Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

    On Thu, 3 Dec 2009 12:22:01 -0600, "GlowingBlueMist"
    <GlowingBlueMist@truely.invalid> wrote:

    >I'd start with just the cable modem, one PC and a direct Ethernet
    >connection. Call your internet provider and have them run you through the
    >procedure to attach a computer to the cable modem. With the kind of power
    >surge you experienced it's possible the cable modem has lost it's
    >configuration. They can talk you through setting things back up. Don't
    >even mention the router or they will get cranky and refuse to help you with
    >the cable modem. I suspect the PPOE settings or Ethernet settings are
    >configured incorrectly in the cable modem, if it has not actually been
    >damaged by the power surge.
    >
    >Get that working and you can then think about the router and wireless
    >connection. It could be something as easy as the router needing to be
    >hardware reset, the little hard to find button and then reprogrammed. It
    >may have lost it's configuration, including the wireless settings.
    >
    >As for testing the laptop, take one over to the local library and see if it
    >will connect to their wireless connection if they have one. If they don't
    >have one visit a coffee shop or other location that advertises free internet
    >and test it there. Some might even offer an Ethernet connection to test
    >with if you talk to them nice...


    Excellent advice but I have a side question. Which country or provider
    uses PPOE over cable? That's a new one on me.


  6. #6
    Dave Lee
    Guest

    Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??



    "Char Jackson" <none@none.invalid> wrote in message
    news:hkcgh5luabsaumgilp2eb6210e7v3lgjct@4ax.com...
    > On Thu, 3 Dec 2009 12:22:01 -0600, "GlowingBlueMist"
    > <GlowingBlueMist@truely.invalid> wrote:
    >
    >>I'd start with just the cable modem, one PC and a direct Ethernet
    >>connection. Call your internet provider and have them run you through
    >>the
    >>procedure to attach a computer to the cable modem. With the kind of power
    >>surge you experienced it's possible the cable modem has lost it's
    >>configuration. They can talk you through setting things back up. Don't
    >>even mention the router or they will get cranky and refuse to help you
    >>with
    >>the cable modem. I suspect the PPOE settings or Ethernet settings are
    >>configured incorrectly in the cable modem, if it has not actually been
    >>damaged by the power surge.
    >>
    >>Get that working and you can then think about the router and wireless
    >>connection. It could be something as easy as the router needing to be
    >>hardware reset, the little hard to find button and then reprogrammed. It
    >>may have lost it's configuration, including the wireless settings.
    >>
    >>As for testing the laptop, take one over to the local library and see if
    >>it
    >>will connect to their wireless connection if they have one. If they don't
    >>have one visit a coffee shop or other location that advertises free
    >>internet
    >>and test it there. Some might even offer an Ethernet connection to test
    >>with if you talk to them nice...

    >
    > Excellent advice but I have a side question. Which country or provider
    > uses PPOE over cable? That's a new one on me.
    >


    Here in the good old USofA my Windows Vista "Connect to a Network" window
    labels my hardwired/ethernet connection as "BroadBand Connection PPPoE". And
    it does that even when that port it isn't connected to anything.

    dave


  7. #7
    Dave Lee
    Guest

    Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

    Re: Attached

    After leaving for a couple of hours, I came back to "my problems". Things
    had changed - specifically

    1) I had lost my wired ethernet connection
    2) Suddenly lights on my router that had been totally dead were alive again

    So I (yet again) did a hard re-set of pretty much everything in sight. And
    now everything is working.

    Who knows what the real problem was.

    dave

    "GlowingBlueMist" <GlowingBlueMist@truely.invalid> wrote in message
    news:4b1801cb$0$65836$892e0abb@auth.newsreader.octanews.com...
    > Dave Lee wrote:
    >> In #1 below I made a serious mis-statement. "The activity lights on
    >> the modem are all off" should have read "the activity lights on the
    >> ROUTER are all off ..."
    >>
    >> My apologies.
    >>
    >> dave
    >>
    >> "Dave Lee" <DaveLeeNC@ix.netcom.RemovE.com> wrote in message
    >> news:-a2dnXtrL5O3RorWnZ2dnUVZ_hKdnZ2d@earthlink.com...
    >>> We had some kind of power glitch last night (had to reset all our
    >>> digital clocks, etc). And I had no Wireless connection to either of
    >>> our Laptops (running Vista - pretty standard stuff) this morning.
    >>>
    >>> Our router (connected to a Time-Warner cable modem) would appear to
    >>> be pretty much 'dead' and my wife's wired ethernet connection both
    >>> seem to be suddenly defective based on the following information.
    >>>
    >>> 1) The amber 'link' light on my cable modem, which goes on with a
    >>> connection to a live client (like one of my laptops or my router) is
    >>> off when connected to the router. It is on (and/or blinks with
    >>> activity) when connected to MY laptop. I have done a number of hard
    >>> resets (unplug for several minutes and plug back in) to the router.
    >>> The activity lights on the modem are all off (other than the 4 wired
    >>> connection lights which are on) when connected to the router (and
    >>> work fine connected to MY laptop). 2) Neither of the laptops sees a
    >>> wireless signal from the wireless
    >>> router 3) I don't have a problem connecting my laptop directly to the
    >>> cable
    >>> modem and getting connected
    >>>
    >>> 4) I can't connect my wife's laptop (via ethernet wire) to the cable
    >>> modem. The amber activity light on the cable modem comes on, but
    >>> nothing happens (and the light never blinks indicating activity).
    >>> "Network and Sharing" shows a connection to an "unidentified
    >>> network" and the internet connection is X'ed out.
    >>>
    >>> 5) Re: #4 above, when I take the 'connect to a network' path on my
    >>> wife's laptop, and enter my ISP's Username and Password, I get a
    >>> failure and 'Diagnose the Problem' yields "did not find any problems
    >>> ...". 6) Re: #5 above - if I disconnect the internet connection (as in
    >>> plug the ethernet wire from my wife's laptop), the symptoms are
    >>> identical which leads me to conclude that this 'problem diagnosis
    >>> path' doesn't detect anything outside the 'walls' of the computer.
    >>> And makes me wonder just exactly what it does detect.
    >>>
    >>> I think (but don't actually recall specifically) that I have
    >>> connected my wife's laptop via direct ethernet wire (maybe not, but
    >>> I am relative certain that I have done this a couple times in the
    >>> past). Assuming that this is true the data would indicate that
    >>> somehow my wife's laptop's ethernet connection has died and
    >>> additionally my router has died. But I am really suspicious of
    >>> 'simultaneous failure' answers to problems like this (and I am not a
    >>> particularly network savvy person). Suggestions on where to go (other
    >>> than replace a laptop and a
    >>> wireless router, which is what the data indicates to me)?
    >>>
    >>> Thanks.
    >>>
    >>> dave

    >
    > I'd start with just the cable modem, one PC and a direct Ethernet
    > connection. Call your internet provider and have them run you through
    > the procedure to attach a computer to the cable modem. With the kind of
    > power surge you experienced it's possible the cable modem has lost it's
    > configuration. They can talk you through setting things back up. Don't
    > even mention the router or they will get cranky and refuse to help you
    > with the cable modem. I suspect the PPOE settings or Ethernet settings
    > are configured incorrectly in the cable modem, if it has not actually been
    > damaged by the power surge.
    >
    > Get that working and you can then think about the router and wireless
    > connection. It could be something as easy as the router needing to be
    > hardware reset, the little hard to find button and then reprogrammed. It
    > may have lost it's configuration, including the wireless settings.
    >
    > As for testing the laptop, take one over to the local library and see if
    > it will connect to their wireless connection if they have one. If they
    > don't have one visit a coffee shop or other location that advertises free
    > internet and test it there. Some might even offer an Ethernet connection
    > to test with if you talk to them nice...
    >


  8. #8
    Char Jackson
    Guest

    Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

    On Thu, 3 Dec 2009 16:58:42 -0500, "Dave Lee"
    <DaveLeeNC@ix.netcom.RemovE.com> wrote:

    >"Char Jackson" <none@none.invalid> wrote in message
    >news:hkcgh5luabsaumgilp2eb6210e7v3lgjct@4ax.com...
    >>
    >> Excellent advice but I have a side question. Which country or provider
    >> uses PPOE over cable? That's a new one on me.

    >
    >Here in the good old USofA my Windows Vista "Connect to a Network" window
    >labels my hardwired/ethernet connection as "BroadBand Connection PPPoE". And
    >it does that even when that port it isn't connected to anything.


    Ok, but that's obviously wrong. :-)


  9. #9
    GlowingBlueMist
    Guest

    Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

    Dave Lee wrote:
    > Re: Attached
    >
    > After leaving for a couple of hours, I came back to "my problems".
    > Things had changed - specifically
    >
    > 1) I had lost my wired ethernet connection
    > 2) Suddenly lights on my router that had been totally dead were alive
    > again
    > So I (yet again) did a hard re-set of pretty much everything in
    > sight. And now everything is working.
    >
    > Who knows what the real problem was.
    >
    > dave
    >
    > "GlowingBlueMist" <GlowingBlueMist@truely.invalid> wrote in message
    > news:4b1801cb$0$65836$892e0abb@auth.newsreader.octanews.com...
    >> Dave Lee wrote:
    >>> In #1 below I made a serious mis-statement. "The activity lights on
    >>> the modem are all off" should have read "the activity lights on the
    >>> ROUTER are all off ..."
    >>>
    >>> My apologies.
    >>>
    >>> dave
    >>>
    >>> "Dave Lee" <DaveLeeNC@ix.netcom.RemovE.com> wrote in message
    >>> news:-a2dnXtrL5O3RorWnZ2dnUVZ_hKdnZ2d@earthlink.com...
    >>>> We had some kind of power glitch last night (had to reset all our
    >>>> digital clocks, etc). And I had no Wireless connection to either of
    >>>> our Laptops (running Vista - pretty standard stuff) this morning.
    >>>>
    >>>> Our router (connected to a Time-Warner cable modem) would appear to
    >>>> be pretty much 'dead' and my wife's wired ethernet connection both
    >>>> seem to be suddenly defective based on the following information.
    >>>>
    >>>> 1) The amber 'link' light on my cable modem, which goes on with a
    >>>> connection to a live client (like one of my laptops or my router)
    >>>> is off when connected to the router. It is on (and/or blinks with
    >>>> activity) when connected to MY laptop. I have done a number of hard
    >>>> resets (unplug for several minutes and plug back in) to the router.
    >>>> The activity lights on the modem are all off (other than the 4
    >>>> wired connection lights which are on) when connected to the router
    >>>> (and work fine connected to MY laptop). 2) Neither of the laptops
    >>>> sees a wireless signal from the wireless
    >>>> router 3) I don't have a problem connecting my laptop directly to
    >>>> the cable
    >>>> modem and getting connected
    >>>>
    >>>> 4) I can't connect my wife's laptop (via ethernet wire) to the
    >>>> cable modem. The amber activity light on the cable modem comes on,
    >>>> but nothing happens (and the light never blinks indicating
    >>>> activity). "Network and Sharing" shows a connection to an
    >>>> "unidentified network" and the internet connection is X'ed out.
    >>>>
    >>>> 5) Re: #4 above, when I take the 'connect to a network' path on my
    >>>> wife's laptop, and enter my ISP's Username and Password, I get a
    >>>> failure and 'Diagnose the Problem' yields "did not find any
    >>>> problems ...". 6) Re: #5 above - if I disconnect the internet
    >>>> connection (as in plug the ethernet wire from my wife's laptop),
    >>>> the symptoms are identical which leads me to conclude that this
    >>>> 'problem diagnosis path' doesn't detect anything outside the
    >>>> 'walls' of the computer. And makes me wonder just exactly what it
    >>>> does detect. I think (but don't actually recall specifically) that I
    >>>> have
    >>>> connected my wife's laptop via direct ethernet wire (maybe not, but
    >>>> I am relative certain that I have done this a couple times in the
    >>>> past). Assuming that this is true the data would indicate that
    >>>> somehow my wife's laptop's ethernet connection has died and
    >>>> additionally my router has died. But I am really suspicious of
    >>>> 'simultaneous failure' answers to problems like this (and I am not
    >>>> a particularly network savvy person). Suggestions on where to go
    >>>> (other than replace a laptop and a
    >>>> wireless router, which is what the data indicates to me)?
    >>>>
    >>>> Thanks.
    >>>>
    >>>> dave

    >>
    >> I'd start with just the cable modem, one PC and a direct Ethernet
    >> connection. Call your internet provider and have them run you
    >> through the procedure to attach a computer to the cable modem. With
    >> the kind of power surge you experienced it's possible the cable
    >> modem has lost it's configuration. They can talk you through
    >> setting things back up. Don't even mention the router or they will
    >> get cranky and refuse to help you with the cable modem. I suspect
    >> the PPOE settings or Ethernet settings are configured incorrectly in
    >> the cable modem, if it has not actually been damaged by the power
    >> surge. Get that working and you can then think about the router and
    >> wireless
    >> connection. It could be something as easy as the router needing to
    >> be hardware reset, the little hard to find button and then
    >> reprogrammed. It may have lost it's configuration, including the
    >> wireless settings. As for testing the laptop, take one over to the local
    >> library and
    >> see if it will connect to their wireless connection if they have
    >> one. If they don't have one visit a coffee shop or other location
    >> that advertises free internet and test it there. Some might even
    >> offer an Ethernet connection to test with if you talk to them nice...


    Glad you were able to get things going again. If it happens again I'd give
    this a try as it has helped others with similar problems, especially when
    nothing is physically damaged. Power down everything, PC, Router, Cable
    Modem. Then power on only the Cable modem and wait for all the lights to
    stabilize, say a couple of minutes or so. After that power on the router
    and wait for it's lights to stabilize. Last power on a PC and see what it
    can access, if anything.

    On many devices the actual sequence of "powering" on the devices can make a
    big difference on how the devices connect to each other as they pass
    information back and forth.



  10. #10
    Dave Lee
    Guest

    Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??



    "GlowingBlueMist" <GlowingBlueMist@truely.invalid> wrote in message
    news:4b1a7766$0$65830$892e0abb@auth.newsreader.octanews.com...

    SNIP

    connection to test with if you talk to them nice...
    >
    > Glad you were able to get things going again. If it happens again I'd
    > give this a try as it has helped others with similar problems, especially
    > when nothing is physically damaged. Power down everything, PC, Router,
    > Cable Modem. Then power on only the Cable modem and wait for all the
    > lights to stabilize, say a couple of minutes or so. After that power on
    > the router and wait for it's lights to stabilize. Last power on a PC and
    > see what it can access, if anything.
    >
    > On many devices the actual sequence of "powering" on the devices can make
    > a big difference on how the devices connect to each other as they pass
    > information back and forth.


    I can actually believe that, in this case, that might well have been the
    issue here.

    Thanks for the follow-up.

    dave


  11. #11
    Tony Hwang
    Guest

    Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

    Dave Lee wrote:
    > We had some kind of power glitch last night (had to reset all our
    > digital clocks, etc). And I had no Wireless connection to either of our
    > Laptops (running Vista - pretty standard stuff) this morning.
    >
    > Our router (connected to a Time-Warner cable modem) would appear to be
    > pretty much 'dead' and my wife's wired ethernet connection both seem to
    > be suddenly defective based on the following information.
    >
    > 1) The amber 'link' light on my cable modem, which goes on with a
    > connection to a live client (like one of my laptops or my router) is off
    > when connected to the router. It is on (and/or blinks with activity)
    > when connected to MY laptop. I have done a number of hard resets (unplug
    > for several minutes and plug back in) to the router. The activity lights
    > on the modem are all off (other than the 4 wired connection lights which
    > are on) when connected to the router (and work fine connected to MY
    > laptop).
    >
    > 2) Neither of the laptops sees a wireless signal from the wireless router
    >
    > 3) I don't have a problem connecting my laptop directly to the cable
    > modem and getting connected
    >
    > 4) I can't connect my wife's laptop (via ethernet wire) to the cable
    > modem. The amber activity light on the cable modem comes on, but nothing
    > happens (and the light never blinks indicating activity). "Network and
    > Sharing" shows a connection to an "unidentified network" and the
    > internet connection is X'ed out.
    >
    > 5) Re: #4 above, when I take the 'connect to a network' path on my
    > wife's laptop, and enter my ISP's Username and Password, I get a failure
    > and 'Diagnose the Problem' yields "did not find any problems ...".
    >
    > 6) Re: #5 above - if I disconnect the internet connection (as in plug
    > the ethernet wire from my wife's laptop), the symptoms are identical
    > which leads me to conclude that this 'problem diagnosis path' doesn't
    > detect anything outside the 'walls' of the computer. And makes me wonder
    > just exactly what it does detect.
    >
    > I think (but don't actually recall specifically) that I have connected
    > my wife's laptop via direct ethernet wire (maybe not, but I am relative
    > certain that I have done this a couple times in the past). Assuming that
    > this is true the data would indicate that somehow my wife's laptop's
    > ethernet connection has died and additionally my router has died. But I
    > am really suspicious of 'simultaneous failure' answers to problems like
    > this (and I am not a particularly network savvy person).
    >
    > Suggestions on where to go (other than replace a laptop and a wireless
    > router, which is what the data indicates to me)?
    >
    > Thanks.
    >
    > dave

    Hi,
    I'd make sure the AC adapter for the router is in good order.
    Or your router may have lost some configuration(like WPA set up?)
    I'd reset to factory default and start over configuring it.
    And have you reset cable modem? Bypasa router and connect directly to
    modem. I always keep a configuration back up file for the router.

  12. #12
    Peter Pan
    Guest

    Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

    "Dave Lee" <DaveLeeNC@ix.netcom.RemovE.com> wrote in message
    news:C5-dncLwocg14ofWnZ2dnUVZ_gWdnZ2d@earthlink.com...
    >
    >
    > "GlowingBlueMist" <GlowingBlueMist@truely.invalid> wrote in message
    > news:4b1a7766$0$65830$892e0abb@auth.newsreader.octanews.com...
    >
    > SNIP
    >
    > connection to test with if you talk to them nice...
    >>
    >> Glad you were able to get things going again. If it happens again I'd
    >> give this a try as it has helped others with similar problems, especially
    >> when nothing is physically damaged. Power down everything, PC, Router,
    >> Cable Modem. Then power on only the Cable modem and wait for all the
    >> lights to stabilize, say a couple of minutes or so. After that power on
    >> the router and wait for it's lights to stabilize. Last power on a PC and
    >> see what it can access, if anything.
    >>
    >> On many devices the actual sequence of "powering" on the devices can make
    >> a big difference on how the devices connect to each other as they pass
    >> information back and forth.

    >
    > I can actually believe that, in this case, that might well have been the
    > issue here.
    >
    > Thanks for the follow-up.
    >
    > dave



    Remember, when you get a power glich (Quick loss, not enuf to make clocks
    flash 12), they will all go off and then back on at the same time and really
    screw things up (new VOIP modem has battery backup)... i got a few elcheapo
    lamp timers and just do a power cycle thing every day at 4am (or when needed
    during t-storm times)....


  13. #13
    Tony Hwang
    Guest

    Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

    Peter Pan wrote:
    > "Dave Lee" <DaveLeeNC@ix.netcom.RemovE.com> wrote in message
    > news:C5-dncLwocg14ofWnZ2dnUVZ_gWdnZ2d@earthlink.com...
    >>
    >>
    >> "GlowingBlueMist" <GlowingBlueMist@truely.invalid> wrote in message
    >> news:4b1a7766$0$65830$892e0abb@auth.newsreader.octanews.com...
    >>
    >> SNIP
    >>
    >> connection to test with if you talk to them nice...
    >>>
    >>> Glad you were able to get things going again. If it happens again I'd
    >>> give this a try as it has helped others with similar problems,
    >>> especially when nothing is physically damaged. Power down everything,
    >>> PC, Router, Cable Modem. Then power on only the Cable modem and wait
    >>> for all the lights to stabilize, say a couple of minutes or so. After
    >>> that power on the router and wait for it's lights to stabilize. Last
    >>> power on a PC and see what it can access, if anything.
    >>>
    >>> On many devices the actual sequence of "powering" on the devices can
    >>> make a big difference on how the devices connect to each other as
    >>> they pass information back and forth.

    >>
    >> I can actually believe that, in this case, that might well have been
    >> the issue here.
    >>
    >> Thanks for the follow-up.
    >>
    >> dave

    >
    >
    > Remember, when you get a power glich (Quick loss, not enuf to make
    > clocks flash 12), they will all go off and then back on at the same time
    > and really screw things up (new VOIP modem has battery backup)... i got
    > a few elcheapo lamp timers and just do a power cycle thing every day at
    > 4am (or when needed during t-storm times)....

    Hmmm,
    Small UPS is pretty cheap.

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