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Thread: Connection issues

  1. #1
    Junior Member
    Join Date
    Sep 2009
    Posts
    1

    Connection issues

    Dont know much about cable modems so any help on deciphering the information is appreciated. I have a Motorola SB4100 and just want to know what the issue is before the Tech arrives. Here is the information i got from the modem log:
    is page displays detailed information intended for use by an authorized Motorola Cable Modem technician.

    Time Priority Code Message
    090905125013 7-Information D507.0 Retrieved Time....... SUCCESS
    090905124848 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
    090905124848 8-Debug I503.0 Cable Modem is OPERATIONAL
    090905124847 7-Information B401.0 Authorized
    090905124845 8-Debug F502.1 Bridge Forwarding Enabled.
    090905124845 8-Debug F502.3 Bridge Learning Enabled.
    090905124845 7-Information B0.0 Baseline Privacy
    090905124843 7-Information X518.9 Configuration - MMFMMD - Unit Update Enabled by CVC
    090905124843 8-Debug I500.1 DOCSIS 1.0 Registration Completed
    090905124843 7-Information I500.4 Attempting DOCSIS 1.0 Registration
    090905124843 7-Information D509.0 Retrieved TFTP Config File SUCCESS
    090905124843 7-Information D507.0 Retrieved Time....... SUCCESS
    ************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
    ************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
    ************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
    ************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
    ************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
    ************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
    ************ 8-Debug T503.1 Acquire US with status OK, powerLevel 40, tempSid 8090
    ************ 8-Debug T505.0 Acquired Upstream with status OK
    ************ 3-Critical R2.0 No Ranging Response received - T3 timeout
    ************ 7-Information T501.0 Acquired Downstream (585000000 Hz)........ SUCCESS
    ************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 585000000, US Id 6
    ************ 7-Information D519.0 DHCP Client shutting down.
    ************ 7-Information H501.2 HFC: Shutting Downstream Down
    ************ 3-Critical I2.0 REG RSP not received
    ************ 1-Emergency I506.0
    ************ 7-Information I500.4 Attempting DOCSIS 1.0 Registration
    ************ 7-Information D509.0 Retrieved TFTP Config File SUCCESS
    ************ 7-Information D507.1 Retrieved Time....... FAILED
    ************ 5-Warning D4.1 ToD request sent - No Response received
    ************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
    ************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
    ************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
    ************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
    ************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
    ************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
    ************ 8-Debug T503.1 Acquire US with status OK, powerLevel 40, tempSid 6075
    ************ 8-Debug T505.0 Acquired Upstream with status OK
    ************ 3-Critical R5.0 Started Unicast Maintenance Ranging - No Response received - T3 timeout
    ************ 3-Critical R2.0 No Ranging Response received - T3 timeout
    ************ 7-Information T501.0 Acquired Downstream (579000000 Hz)........ SUCCESS
    ************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 579000000, US Id 3
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO SYNC, DS Freq 525000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 507000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 501000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 123000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 129000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 135000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 141000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 147000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 153000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 159000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 165000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 171000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 177000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 183000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 189000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 195000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 201000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 207000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 213000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 219000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 225000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 231000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 237000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 243000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 249000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 255000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 261000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 267000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 273000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 279000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 285000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 291000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 297000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 303000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 309000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 315000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 321000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 327000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 333000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 339000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 345000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 351000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 357000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 363000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 369000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 375000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 381000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 387000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 393000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 399000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 405000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 411000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 417000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 423000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 429000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 435000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 441000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 447000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 453000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 459000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 465000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 471000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 477000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 483000000, US Id 0
    ************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 489000000, US Id 0
    Event Log has reached maximum size. Older log entries are lost.

    Status | Signal | Addresses | Configuration | Logs | Help
    Copyright 1997-2000

    Thank you for any information you may be able to give me.

  2. #2
    fem the retarded rabbit mccoffee's Avatar
    Join Date
    Nov 2001
    Location
    Cleveland, Ohio, United States
    Posts
    13,365
    Could be something off on the modem but i'm not a cable tech pursey the reason is it looks like the frimware of them modem was trying to upgade ,and it failed. That and with all the synch errors I say modem but i could be wrong.
    Comptia a+ n+

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