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Thread: Windows updates failure

  1. #1
    Member Uberwilhelm's Avatar
    Join Date
    Aug 2007
    Location
    CT, USA
    Posts
    71

    Unhappy Windows updates failure

    Howdy all.

    I have two Win2003 R2 SP2 servers out of 25 that fail when trying to run windows updates. I have been searching the web for days for answers and nothing I have found is working. If anyone can help it would be most appreciated. Here is the Windowsupdate.log and you can see where it is failing, but I just have no idea why. Also, BITS starts and runs fine with no errors.



    2009-06-27 12:43:25:492 3464 a94 Misc =========== Logging initialized (build: 7.1.6001.65, tz: -0400) ===========
    2009-06-27 12:43:25:492 3464 a94 Misc = Process: C:\Program Files\Internet Explorer\IEXPLORE.EXE
    2009-06-27 12:43:25:492 3464 a94 Misc = Module: C:\WINDOWS\system32\wuapi.dll
    2009-06-27 12:43:25:492 3464 a94 COMAPI FATAL: Unable to connect to the service (hr=80040154)
    2009-06-27 12:43:27:508 3464 a94 COMAPI FATAL: Unable to connect to the service (hr=80040154)
    2009-06-27 12:43:29:508 3464 a94 COMAPI FATAL: Unable to connect to the service (hr=80040154)
    2009-06-27 12:43:31:508 3464 a94 COMAPI FATAL: Unable to connect to the service (hr=80040154)
    2009-06-27 12:43:31:508 3464 a94 COMAPI WARNING: Unable to establish connection to the service. (hr=80040154)
    2009-06-27 12:43:32:023 3464 a94 COMAPI FATAL: Unable to connect to the service (hr=80040154)
    2009-06-27 12:43:34:023 3464 a94 COMAPI FATAL: Unable to connect to the service (hr=80040154)
    2009-06-27 12:43:36:023 3464 a94 COMAPI FATAL: Unable to connect to the service (hr=80040154)
    2009-06-27 12:43:38:023 3464 a94 COMAPI FATAL: Unable to connect to the service (hr=80040154)
    2009-06-27 12:43:38:023 3464 a94 COMAPI WARNING: Unable to establish connection to the service. (hr=80040154)
    2009-06-27 12:43:39:711 3464 a94 Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0400) ===========
    2009-06-27 12:43:39:711 3464 a94 Misc = Process: C:\Program Files\Internet Explorer\IEXPLORE.EXE
    2009-06-27 12:43:39:711 3464 a94 Misc = Module: C:\WINDOWS\system32\wuweb.dll
    2009-06-27 12:43:39:711 3464 a94 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2009-06-27 12:43:39:758 3464 a94 Misc Microsoft signed: Yes
    2009-06-27 12:43:39:820 3464 a94 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2009-06-27 12:43:39:820 3464 a94 Misc Microsoft signed: Yes
    2009-06-27 12:43:39:820 3464 a94 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2009-06-27 12:43:39:836 3464 a94 Misc Microsoft signed: Yes
    2009-06-27 12:43:39:852 3464 a94 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2009-06-27 12:43:39:852 3464 a94 Misc Microsoft signed: Yes
    2009-06-27 12:43:40:180 3464 a94 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
    2009-06-27 12:43:40:180 3464 a94 Misc Microsoft signed: Yes
    2009-06-27 12:43:40:180 3464 a94 Setup *********** Setup: Checking whether self-update is required ***********
    2009-06-27 12:43:40:180 3464 a94 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
    2009-06-27 12:43:40:180 3464 a94 Setup FATAL: Update required for C:\WINDOWS\system32\cdm.dll: target version = 7.1.6001.65, required version = 7.2.6001.788
    2009-06-27 12:43:40:180 3464 a94 Setup FATAL: Update required for C:\WINDOWS\system32\wuapi.dll: target version = 7.1.6001.65, required version = 7.2.6001.788
    2009-06-27 12:43:40:180 3464 a94 Setup Update required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.1.6001.65, required version = 7.2.6001.788
    2009-06-27 12:43:40:180 3464 a94 Setup FATAL: Update required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.1.6001.65, required version = 7.2.6001.788
    2009-06-27 12:43:40:180 3464 a94 Setup FATAL: Update required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.1.6001.65, required version = 7.2.6001.788
    2009-06-27 12:43:40:180 3464 a94 Setup Update required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.1.6001.65, required version = 7.2.6001.788
    2009-06-27 12:43:40:195 3464 a94 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required version = 7.2.6001.788
    2009-06-27 12:43:40:195 3464 a94 Setup Update required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.1.6001.65, required version = 7.2.6001.788
    2009-06-27 12:43:40:195 3464 a94 Setup FATAL: Update required for C:\WINDOWS\system32\wucltui.dll: target version = 7.1.6001.65, required version = 7.2.6001.788
    2009-06-27 12:43:40:195 3464 a94 Setup Update required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.1.6001.65, required version = 7.2.6001.788
    2009-06-27 12:43:40:195 3464 a94 Setup FATAL: Update required for C:\WINDOWS\system32\wups.dll: target version = 7.1.6001.65, required version = 7.2.6001.788
    2009-06-27 12:43:40:195 3464 a94 Setup FATAL: Update required for C:\WINDOWS\system32\wups2.dll: target version = 7.1.6001.65, required version = 7.2.6001.788
    2009-06-27 12:43:40:195 3464 a94 Setup * IsUpdateRequired = Yes
    2009-06-27 12:44:16:118 3464 880 Setup *************
    2009-06-27 12:44:16:118 3464 880 Setup ** START ** Setup: Downloading client CABs
    2009-06-27 12:44:16:118 3464 880 Setup *********
    2009-06-27 12:44:16:118 3464 880 Setup * Main CAB URL: http://download.windowsupdate.com/v8...SUS3/x86/Other
    2009-06-27 12:44:16:118 3464 880 Setup * MUI CAB URL: http://download.windowsupdate.com/v8...SUS3/x86/Other
    2009-06-27 12:44:16:118 3464 880 Setup * Download directory: C:\WINDOWS\SoftwareDistribution\WebSetup
    2009-06-27 12:44:16:118 3464 880 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\cdm.cab:
    2009-06-27 12:44:16:118 3464 880 Misc Microsoft signed: Yes
    2009-06-27 12:44:16:118 3464 880 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi.cab:
    2009-06-27 12:44:16:133 3464 880 Misc Microsoft signed: Yes
    2009-06-27 12:44:16:149 3464 880 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi_en.cab:
    2009-06-27 12:44:16:149 3464 880 Misc Microsoft signed: Yes
    2009-06-27 12:44:16:149 3464 880 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuauclt.cab:
    2009-06-27 12:44:16:164 3464 880 Misc Microsoft signed: Yes
    2009-06-27 12:44:16:164 3464 880 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuaucpl.cab:
    2009-06-27 12:44:16:180 3464 880 Misc Microsoft signed: Yes
    2009-06-27 12:44:16:180 3464 880 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuaucpl_en.cab:
    2009-06-27 12:44:16:180 3464 880 Misc Microsoft signed: Yes
    2009-06-27 12:44:16:196 3464 880 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuaueng_en.cab:
    2009-06-27 12:44:16:196 3464 880 Misc Microsoft signed: Yes
    2009-06-27 12:44:16:211 3464 880 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wucltui.cab:
    2009-06-27 12:44:16:211 3464 880 Misc Microsoft signed: Yes
    2009-06-27 12:44:16:227 3464 880 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wucltui_en.cab:
    2009-06-27 12:44:16:227 3464 880 Misc Microsoft signed: Yes
    2009-06-27 12:44:16:243 3464 880 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wups.cab:
    2009-06-27 12:44:16:243 3464 880 Misc Microsoft signed: Yes
    2009-06-27 12:44:16:258 3464 880 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wups2.cab:
    2009-06-27 12:44:16:258 3464 880 Misc Microsoft signed: Yes
    2009-06-27 12:44:16:258 3464 880 Setup *********
    2009-06-27 12:44:16:258 3464 880 Setup ** END ** Setup: Downloading client CABs
    2009-06-27 12:44:16:258 3464 880 Setup *************
    2009-06-27 12:44:16:258 3464 880 Setup *************
    2009-06-27 12:44:16:274 3464 880 Setup ** START ** Setup: Installing client binaries
    2009-06-27 12:44:16:274 3464 880 Setup *********
    2009-06-27 12:44:16:274 3464 880 Setup * Download directory: C:\WINDOWS\SoftwareDistribution\WebSetup
    2009-06-27 12:44:16:274 3464 880 Setup * Stop and start service: Yes
    2009-06-27 12:44:16:274 3464 880 Setup Starting file operations for section cdm
    2009-06-27 12:44:16:383 3464 880 Setup Successfully copied source file C:\WINDOWS\SoftwareDistribution\WebSetup\cdm.dll to C:\WINDOWS\system32\cdm.dll.wusetup.2629855938.new
    2009-06-27 12:44:16:383 3464 880 Setup Setup successfullly moved C:\WINDOWS\system32\cdm.dll.wusetup.2629855938.new to C:\WINDOWS\system32\cdm.dll
    2009-06-27 12:44:16:383 3464 880 Setup File operations for section cdm completed successfully
    2009-06-27 12:44:16:399 3464 880 Setup Starting file operations for section wuapi
    2009-06-27 12:44:16:446 3464 880 Setup Successfully copied source file C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi.dll to C:\WINDOWS\system32\wuapi.dll.wusetup.2629856000.new
    2009-06-27 12:44:16:446 3464 880 Setup WARNING: Could not move C:\WINDOWS\system32\wuapi.dll to C:\WINDOWS\system32\wuapi.dll.wusetup.2629856000.bak due to 0x80070020
    2009-06-27 12:44:16:461 3464 880 Setup File operations for section wuapi completed successfully
    2009-06-27 12:44:16:461 3464 880 Setup Setup successfully copied MUI file C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi.dll.mui_en to C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wuapi.dll\7.2.6001.788\wuapi.dll.mui
    2009-06-27 12:44:16:461 3464 880 Setup Starting file operations for section wuauclt
    2009-06-27 12:44:16:539 3464 880 Setup Successfully copied source file C:\WINDOWS\SoftwareDistribution\WebSetup\wuauclt.exe to C:\WINDOWS\system32\wuauclt.exe.wusetup.2629856079.new
    2009-06-27 12:44:16:539 3464 880 Setup Setup successfullly moved C:\WINDOWS\system32\wuauclt.exe.wusetup.2629856079.new to C:\WINDOWS\system32\wuauclt.exe
    2009-06-27 12:44:16:539 3464 880 Setup File operations for section wuauclt completed successfully
    2009-06-27 12:44:16:555 3464 880 Setup Starting file operations for section wuaucpl
    2009-06-27 12:44:16:618 3464 880 Setup Successfully copied source file C:\WINDOWS\SoftwareDistribution\WebSetup\wuaucpl.cpl to C:\WINDOWS\system32\wuaucpl.cpl.wusetup.2629856172.new
    2009-06-27 12:44:16:618 3464 880 Setup Setup successfullly moved C:\WINDOWS\system32\wuaucpl.cpl.wusetup.2629856172.new to C:\WINDOWS\system32\wuaucpl.cpl
    2009-06-27 12:44:16:618 3464 880 Setup File operations for section wuaucpl completed successfully
    2009-06-27 12:44:16:633 3464 880 Setup Setup successfully moved MUI file C:\WINDOWS\system32\wuaucpl.cpl.mui to C:\WINDOWS\system32\wuaucpl.cpl.mui.wusetup.2629856172.bak
    2009-06-27 12:44:16:633 3464 880 Setup Setup successfully copied MUI file C:\WINDOWS\SoftwareDistribution\WebSetup\wuaucpl.cpl.mui_en to C:\WINDOWS\system32\wuaucpl.cpl.mui
    2009-06-27 12:44:16:633 3464 880 Setup Setup successfully moved MUI file C:\WINDOWS\system32\wuaueng.dll.mui to C:\WINDOWS\system32\wuaueng.dll.mui.wusetup.2629856188.bak
    2009-06-27 12:44:16:633 3464 880 Setup Setup successfully copied MUI file C:\WINDOWS\SoftwareDistribution\WebSetup\wuaueng.dll.mui_en to C:\WINDOWS\system32\wuaueng.dll.mui
    2009-06-27 12:44:16:649 3464 880 Setup Starting file operations for section wucltui
    2009-06-27 12:44:16:696 3464 880 Setup Successfully copied source file C:\WINDOWS\SoftwareDistribution\WebSetup\wucltui.dll to C:\WINDOWS\system32\wucltui.dll.wusetup.2629856235.new
    2009-06-27 12:44:16:696 3464 880 Setup Setup successfullly moved C:\WINDOWS\system32\wucltui.dll.wusetup.2629856235.new to C:\WINDOWS\system32\wucltui.dll
    2009-06-27 12:44:16:696 3464 880 Setup Successfully copied source file C:\WINDOWS\SoftwareDistribution\WebSetup\en\wuau.adm to C:\WINDOWS\INF\wuau.adm.wusetup.2629856250.new
    2009-06-27 12:44:16:711 3464 880 Setup Setup successfullly moved C:\WINDOWS\INF\wuau.adm.wusetup.2629856250.new to C:\WINDOWS\INF\wuau.adm
    2009-06-27 12:44:16:711 3464 880 Setup File operations for section wucltui completed successfully
    2009-06-27 12:44:16:711 3464 880 Setup Setup successfully moved MUI file C:\WINDOWS\system32\wucltui.dll.mui to C:\WINDOWS\system32\wucltui.dll.mui.wusetup.2629856266.bak
    2009-06-27 12:44:16:727 3464 880 Setup Setup successfully copied MUI file C:\WINDOWS\SoftwareDistribution\WebSetup\wucltui.dll.mui_en to C:\WINDOWS\system32\wucltui.dll.mui
    2009-06-27 12:44:16:727 3464 880 Setup Setup successfully moved MUI file C:\WINDOWS\HELP\wuauhelp.chm to C:\WINDOWS\HELP\wuauhelp.chm.wusetup.2629856282.bak
    2009-06-27 12:44:16:727 3464 880 Setup Setup successfully copied MUI help file C:\WINDOWS\SoftwareDistribution\WebSetup\wuauhelp.chm_en to C:\WINDOWS\HELP\wuauhelp.chm
    2009-06-27 12:44:16:727 3464 880 Setup Starting file operations for section wups
    2009-06-27 12:44:16:789 3464 880 Setup Successfully copied source file C:\WINDOWS\SoftwareDistribution\WebSetup\wups.dll to C:\WINDOWS\system32\wups.dll.wusetup.2629856344.new
    2009-06-27 12:44:16:805 3464 880 Setup File operations for section wups completed successfully
    2009-06-27 12:44:16:805 3464 880 Setup Starting file operations for section wups2
    2009-06-27 12:44:16:852 3464 880 Setup Successfully copied source file C:\WINDOWS\SoftwareDistribution\WebSetup\wups2.dll to C:\WINDOWS\system32\wups2.dll.wusetup.2629856391.new
    2009-06-27 12:44:16:852 3464 880 Setup File operations for section wups2 completed successfully
    2009-06-27 12:44:16:852 3464 880 Setup Starting registry operations for section cdm
    2009-06-27 12:44:16:852 3464 880 Setup Completed registration operations for section cdm: status 0
    2009-06-27 12:44:16:852 3464 880 Setup Starting registry operations for section wuapi
    2009-06-27 12:44:16:852 3464 880 Setup Completed registration operations for section wuapi: status 0
    2009-06-27 12:44:16:852 3464 880 Setup Starting registry operations for section wuauclt
    2009-06-27 12:44:16:852 3464 880 Setup Completed registration operations for section wuauclt: status 0
    2009-06-27 12:44:16:852 3464 880 Setup Starting registry operations for section wuaucpl
    2009-06-27 12:44:16:852 3464 880 Setup Completed registration operations for section wuaucpl: status 0
    2009-06-27 12:44:16:852 3464 880 Setup Starting registry operations for section wuaueng_WebSetup
    2009-06-27 12:44:16:852 3464 880 Misc Registering binary: C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuaueng.dll"
    2009-06-27 12:44:17:102 3348 a84 Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0400) ===========
    2009-06-27 12:44:17:102 3348 a84 Misc = Process: C:\WINDOWS\system32\regsvr32.exe
    2009-06-27 12:44:17:102 3348 a84 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
    2009-06-27 12:44:17:102 3348 a84 Service FATAL: WU client fail to create WU service with error 0x80070005
    2009-06-27 12:44:17:211 3464 880 Misc FATAL: Self registration of C:\WINDOWS\system32\wuaueng.dll failed, error = 0x8024D007
    2009-06-27 12:44:17:211 3464 880 Setup WARNING: Completed registration operations for section wuaueng_WebSetup: status 0x8024d007
    2009-06-27 12:44:17:211 3464 880 Setup WARNING: Setup failed while processing registry operations, error = 0x8024D007. Rolling back changes.
    2009-06-27 12:44:17:211 3464 880 Setup Rollback: Successfully copied C:\WINDOWS\system32\cdm.dll.wusetup.2629855938.bak back to C:\WINDOWS\system32\cdm.dll
    2009-06-27 12:44:17:211 3464 880 Setup Rollback: Successfully copied C:\WINDOWS\system32\wuauclt.exe.wusetup.2629856094.bak back to C:\WINDOWS\system32\wuauclt.exe
    2009-06-27 12:44:17:211 3464 880 Setup Rollback: Successfully copied C:\WINDOWS\system32\wuaucpl.cpl.wusetup.2629856172.bak back to C:\WINDOWS\system32\wuaucpl.cpl
    2009-06-27 12:44:17:211 3464 880 Setup Rollback: Successfully copied C:\WINDOWS\system32\wuaucpl.cpl.mui.wusetup.2629856172.bak back to C:\WINDOWS\system32\wuaucpl.cpl.mui
    2009-06-27 12:44:17:211 3464 880 Setup Rollback: Successfully copied C:\WINDOWS\system32\wuaueng.dll.mui.wusetup.2629856188.bak back to C:\WINDOWS\system32\wuaueng.dll.mui
    2009-06-27 12:44:17:211 3464 880 Setup Rollback: Successfully copied C:\WINDOWS\system32\wucltui.dll.wusetup.2629856250.bak back to C:\WINDOWS\system32\wucltui.dll
    2009-06-27 12:44:17:227 3464 880 Setup Rollback: Successfully copied C:\WINDOWS\INF\wuau.adm.wusetup.2629856250.bak back to C:\WINDOWS\INF\wuau.adm
    2009-06-27 12:44:17:227 3464 880 Setup Rollback: Successfully copied C:\WINDOWS\system32\wucltui.dll.mui.wusetup.2629856266.bak back to C:\WINDOWS\system32\wucltui.dll.mui
    2009-06-27 12:44:17:227 3464 880 Setup Rollback: Successfully copied C:\WINDOWS\HELP\wuauhelp.chm.wusetup.2629856282.bak back to C:\WINDOWS\HELP\wuauhelp.chm
    2009-06-27 12:44:17:227 3464 880 Setup FATAL: Warning: Failed to restart wuauserv service: 0x80070424
    2009-06-27 12:44:17:227 3464 880 Setup * WARNING: Exit code = 0x8024D007
    2009-06-27 12:44:17:227 3464 880 Setup *********
    2009-06-27 12:44:17:227 3464 880 Setup ** END ** Setup: Installing client binaries
    2009-06-27 12:44:17:227 3464 880 Setup *************
    2009-06-27 12:44:17:227 3464 880 Setup FATAL: InstallUpdatedBinaries failed with error 0x8024d007
    2009-06-27 12:44:17:227 3464 880 WUWeb FATAL: InstallUpdatedBinaries failed with error:0x8024d007
    2009-06-27 12:44:17:227 3464 880 WUWeb FATAL: UpdateClientWorker failed: error 0x8024d007
    Last edited by Uberwilhelm; 06-27-09 at 12:01 PM.

  2. #2
    Member Uberwilhelm's Avatar
    Join Date
    Aug 2007
    Location
    CT, USA
    Posts
    71
    OK. I figured it out. I ran regmon while trying to do a windows updates and apparently there were some reg entries that the SYSTEM did not have full access to. Once I gave full access, updates worked again. Not sure how these got changed but that seems to have done it.

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