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Thread: Cherry Hill, NJ - Comcast

  1. #21
    Justin
    Guest

    Re: Cherry Hill, NJ - Comcast

    Bill M. wrote:
    > On Wed, 18 Mar 2009 09:25:47 -0400, Dennis <nobody@nowhere.invalid>
    > wrote:
    >
    >> On Wed, 18 Mar 2009 06:54:56 -0400, "riggor9999"
    >> <riggor9999@nospam_yahoo.com> wrote:
    >>
    >>> Why are you assuming resetting the router won't work?

    >> And by resetting you mean resetting to factory defaults. You do not mean
    >> power down and back up.

    >
    > Correct. One of the key things achieved by a return to factory
    > defaults is that the modem will then be in a known state, as opposed
    > to the unknown state it's in now. We know from experience that a
    > router set to factory defaults will work properly with Comcast,
    > assuming no other faults exist.
    >
    > One thing I would have checked, given the symptoms described, and
    > maybe it's been checked and I missed it, is to make sure the router is
    > configured to use DHCP on its WAN port. Resetting to factory defaults
    > will return this setting to DHCP. If it's currently set to PPOE, for
    > example, the problem will be as described by the OP; i.e., the WAN IP
    > will remain 0.0.0.0.
    >


    Problem solved.
    The cable modem has a battery in it; first time I ever saw that.

    Once we took out the battery, we wee able to fully power down and reset
    the damn thing.

  2. #22
    riggor9999
    Guest

    Re: Cherry Hill, NJ - Comcast


    "Justin" <justin@nobecauseihatespam.com> wrote in message
    news:gps26f$o09$2@news.motzarella.org...
    > Bill M. wrote:
    >> On Wed, 18 Mar 2009 09:25:47 -0400, Dennis <nobody@nowhere.invalid>
    >> wrote:
    >>
    >>> On Wed, 18 Mar 2009 06:54:56 -0400, "riggor9999"
    >>> <riggor9999@nospam_yahoo.com> wrote:
    >>>
    >>>> Why are you assuming resetting the router won't work?
    >>> And by resetting you mean resetting to factory defaults. You do not mean
    >>> power down and back up.

    >>
    >> Correct. One of the key things achieved by a return to factory
    >> defaults is that the modem will then be in a known state, as opposed
    >> to the unknown state it's in now. We know from experience that a
    >> router set to factory defaults will work properly with Comcast,
    >> assuming no other faults exist.
    >>
    >> One thing I would have checked, given the symptoms described, and
    >> maybe it's been checked and I missed it, is to make sure the router is
    >> configured to use DHCP on its WAN port. Resetting to factory defaults
    >> will return this setting to DHCP. If it's currently set to PPOE, for
    >> example, the problem will be as described by the OP; i.e., the WAN IP
    >> will remain 0.0.0.0.
    >>

    >
    > Problem solved.
    > The cable modem has a battery in it; first time I ever saw that.
    >
    > Once we took out the battery, we wee able to fully power down and reset
    > the damn thing.


    Cable modem or router?

    I thought the cable modem hooked directly to the PC worked, and the problem
    was when the cable modem was connected to router connected to PC.

    What made you look / think of a battery?




  3. #23
    Justin
    Guest

    Re: Cherry Hill, NJ - Comcast

    riggor9999 wrote:
    > "Justin" <justin@nobecauseihatespam.com> wrote in message
    > news:gps26f$o09$2@news.motzarella.org...
    >> Bill M. wrote:
    >>> On Wed, 18 Mar 2009 09:25:47 -0400, Dennis <nobody@nowhere.invalid>
    >>> wrote:
    >>>
    >>>> On Wed, 18 Mar 2009 06:54:56 -0400, "riggor9999"
    >>>> <riggor9999@nospam_yahoo.com> wrote:
    >>>>
    >>>>> Why are you assuming resetting the router won't work?
    >>>> And by resetting you mean resetting to factory defaults. You do not mean
    >>>> power down and back up.
    >>> Correct. One of the key things achieved by a return to factory
    >>> defaults is that the modem will then be in a known state, as opposed
    >>> to the unknown state it's in now. We know from experience that a
    >>> router set to factory defaults will work properly with Comcast,
    >>> assuming no other faults exist.
    >>>
    >>> One thing I would have checked, given the symptoms described, and
    >>> maybe it's been checked and I missed it, is to make sure the router is
    >>> configured to use DHCP on its WAN port. Resetting to factory defaults
    >>> will return this setting to DHCP. If it's currently set to PPOE, for
    >>> example, the problem will be as described by the OP; i.e., the WAN IP
    >>> will remain 0.0.0.0.
    >>>

    >> Problem solved.
    >> The cable modem has a battery in it; first time I ever saw that.
    >>
    >> Once we took out the battery, we wee able to fully power down and reset
    >> the damn thing.

    >
    > Cable modem or router?


    The cable modem had the battery.

    >
    > I thought the cable modem hooked directly to the PC worked, and the problem
    > was when the cable modem was connected to router connected to PC.


    Correct.
    Laptop to cable modem = OK.
    Router connected to Cable modem = toast

    >
    > What made you look / think of a battery?


    I didn't. Somebody my brother works with had the exact same problem and
    same type of cable modem.
    This alien type of cable modem seems to be common in the Cherry Hill, NJ
    area.

  4. #24
    $Bill
    Guest

    Re: Cherry Hill, NJ - Comcast

    Justin wrote:
    >
    >> I thought the cable modem hooked directly to the PC worked, and the
    >> problem was when the cable modem was connected to router connected to PC.

    >
    > Correct.
    > Laptop to cable modem = OK.
    > Router connected to Cable modem = toast


    So what does the cable modem battery have to do with the router failing ?

  5. #25
    Gary
    Guest

    Re: Cherry Hill, NJ - Comcast

    "Justin" <justin@nobecauseihatespam.com> wrote in message
    news:gps26f$o09$2@news.motzarella.org...
    >
    > Problem solved.
    > The cable modem has a battery in it; first time I ever saw that.


    Most cable modems with built in VoIP terminal adaptors have batteries in
    them. That way, the phone service stays up when the power goes out (or when
    the modem is unplugged....). The battery is a good thing.

    You could have figured a lot of this out remotely by visiting Arris' web
    site:
    http://www.arrisi.com/support/guides/index.asp
    Note they do have a paper clip activated reset button; save this info for
    next time...

    -Gary



  6. #26
    Gary
    Guest

    Re: Cherry Hill, NJ - Comcast

    "$Bill" <news@SPAMOLAtodbe.com> wrote in message
    news:gps6eu$ppg$1@news.motzarella.org...
    > Justin wrote:
    >>
    >>> I thought the cable modem hooked directly to the PC worked, and the
    >>> problem was when the cable modem was connected to router connected to
    >>> PC.

    >>
    >> Correct.
    >> Laptop to cable modem = OK.
    >> Router connected to Cable modem = toast

    >
    > So what does the cable modem battery have to do with the router failing ?


    The router didn't fail. Because he didn't pull the modem's battery or hit
    the paper-clip reset, the modem was never reset. Thus, it did not pick up
    the MAC address of the router.

    Once the modem was actually reset by removing mains and battery problem, it
    saw the router. No more toast.

    -Gary



  7. #27
    Justin
    Guest

    Re: Cherry Hill, NJ - Comcast

    $Bill wrote:
    > Justin wrote:
    >>
    >>> I thought the cable modem hooked directly to the PC worked, and the
    >>> problem was when the cable modem was connected to router connected to
    >>> PC.

    >>
    >> Correct.
    >> Laptop to cable modem = OK.
    >> Router connected to Cable modem = toast

    >
    > So what does the cable modem battery have to do with the router failing ?


    Where are you getting the router failed?

  8. #28
    riggor9999
    Guest

    Re: Cherry Hill, NJ - Comcast ... root cause?

    <SNIP>

    So the question is why did it have problems to begin with? There is no such
    thing as random or one time problems. All it means is that you have not
    figured out the sequence of events to recreate the problem.

    If it was working ... cable modem with battery, connected to router,
    connected to pc ... and as you stated - all of a suddden, one day, the
    router stopped working (appeared that it did not get it's IP address
    renewed) ... what changed? Especially since when you disconnected the
    router and went directly from cable modem to PC it worked.

    We understand resetting the cable modem via paper clip or complete powerloss
    (ac and dc) fixed the issue ... it really does not explain why it stopped
    working with the router, but it continued to work directly connected to the
    PC.

    In theory - going from router to direct PC should have never worked without
    the cable modem reset.





  9. #29
    Justin
    Guest

    Re: Cherry Hill, NJ - Comcast ... root cause?

    riggor9999 wrote:
    > <SNIP>
    >
    > So the question is why did it have problems to begin with? There is no such
    > thing as random or one time problems. All it means is that you have not
    > figured out the sequence of events to recreate the problem.
    >
    > If it was working ...


    Wrong.

    It wasn't working. He went from having one laptop directly connected to
    the cable modem, then once he got a desktop he wanted to use both at the
    same time.


  10. #30
    $Bill
    Guest

    Re: Cherry Hill, NJ - Comcast ... root cause?

    riggor9999 wrote:
    > <SNIP>
    >
    > So the question is why did it have problems to begin with? There is no such
    > thing as random or one time problems. All it means is that you have not
    > figured out the sequence of events to recreate the problem.
    >
    > If it was working ... cable modem with battery, connected to router,
    > connected to pc ... and as you stated - all of a suddden, one day, the
    > router stopped working (appeared that it did not get it's IP address
    > renewed) ... what changed? Especially since when you disconnected the
    > router and went directly from cable modem to PC it worked.
    >
    > We understand resetting the cable modem via paper clip or complete powerloss
    > (ac and dc) fixed the issue ... it really does not explain why it stopped
    > working with the router, but it continued to work directly connected to the
    > PC.
    >
    > In theory - going from router to direct PC should have never worked without
    > the cable modem reset.


    I think it boils down to not getting all the correct info posted.

  11. #31
    $Bill
    Guest

    Re: Cherry Hill, NJ - Comcast ... root cause?

    riggor9999 wrote:
    > <SNIP>
    >
    > So the question is why did it have problems to begin with? There is no such
    > thing as random or one time problems. All it means is that you have not
    > figured out the sequence of events to recreate the problem.
    >
    > If it was working ... cable modem with battery, connected to router,
    > connected to pc ... and as you stated - all of a suddden, one day, the
    > router stopped working (appeared that it did not get it's IP address
    > renewed) ... what changed? Especially since when you disconnected the
    > router and went directly from cable modem to PC it worked.
    >
    > We understand resetting the cable modem via paper clip or complete powerloss
    > (ac and dc) fixed the issue ... it really does not explain why it stopped
    > working with the router, but it continued to work directly connected to the
    > PC.
    >
    > In theory - going from router to direct PC should have never worked without
    > the cable modem reset.


    I think it boils down to not getting all the correct info posted.

  12. #32
    Justin
    Guest

    Re: Cherry Hill, NJ - Comcast ... root cause?

    $Bill wrote:
    > riggor9999 wrote:
    >> <SNIP>
    >>
    >> So the question is why did it have problems to begin with? There is
    >> no such thing as random or one time problems. All it means is that
    >> you have not figured out the sequence of events to recreate the problem.
    >>
    >> If it was working ... cable modem with battery, connected to router,
    >> connected to pc ... and as you stated - all of a suddden, one day, the
    >> router stopped working (appeared that it did not get it's IP address
    >> renewed) ... what changed? Especially since when you disconnected the
    >> router and went directly from cable modem to PC it worked.
    >>
    >> We understand resetting the cable modem via paper clip or complete
    >> powerloss (ac and dc) fixed the issue ... it really does not explain
    >> why it stopped working with the router, but it continued to work
    >> directly connected to the PC.
    >>
    >> In theory - going from router to direct PC should have never worked
    >> without the cable modem reset.

    >
    > I think it boils down to not getting all the correct info posted.



    I disagree; I thought I was quite clear.
    Gary didn't have any problems understanding.

  13. #33
    riggor9999
    Guest

    Re: Cherry Hill, NJ - Comcast ... root cause?


    "Justin" <justin@nobecauseihatespam.com> wrote in message
    news:gptfjj$82g$1@news.motzarella.org...
    > riggor9999 wrote:
    >> <SNIP>
    >>
    >> So the question is why did it have problems to begin with? There is no
    >> such thing as random or one time problems. All it means is that you have
    >> not figured out the sequence of events to recreate the problem.
    >>
    >> If it was working ...

    >
    > Wrong.
    >
    > It wasn't working. He went from having one laptop directly connected to
    > the cable modem, then once he got a desktop he wanted to use both at the
    > same time.
    >


    You never stated that the test of cable modem to router to pc, and cable
    modem to pc were two different pc's!!!!

    That makes a huge difference. That's where I mentioned that the modems
    remember who they were last connected to connected to.

    You also stated that it was working cablemodem to router to pc, and then it
    suddenly stopped.

    So much for methodical troubleshooting.




  14. #34
    riggor9999
    Guest

    Re: Cherry Hill, NJ - Comcast ... root cause?


    "$Bill" <news@SPAMOLAtodbe.com> wrote in message
    news:gptnlq$gn9$1@news.motzarella.org...
    > riggor9999 wrote:
    >> <SNIP>
    >>
    >> So the question is why did it have problems to begin with? There is no
    >> such thing as random or one time problems. All it means is that you have
    >> not figured out the sequence of events to recreate the problem.
    >>
    >> If it was working ... cable modem with battery, connected to router,
    >> connected to pc ... and as you stated - all of a suddden, one day, the
    >> router stopped working (appeared that it did not get it's IP address
    >> renewed) ... what changed? Especially since when you disconnected the
    >> router and went directly from cable modem to PC it worked.
    >>
    >> We understand resetting the cable modem via paper clip or complete
    >> powerloss (ac and dc) fixed the issue ... it really does not explain why
    >> it stopped working with the router, but it continued to work directly
    >> connected to the PC.
    >>
    >> In theory - going from router to direct PC should have never worked
    >> without the cable modem reset.

    >
    > I think it boils down to not getting all the correct info posted.


    you are 100% correct



  15. #35
    $Bill
    Guest

    Re: Cherry Hill, NJ - Comcast ... root cause?

    Justin wrote:
    >
    > I disagree; I thought I was quite clear.
    > Gary didn't have any problems understanding.


    Gary is psychic - the rest of use were misinformed.

  16. #36
    Justin
    Guest

    Re: Cherry Hill, NJ - Comcast ... root cause?

    $Bill wrote:
    > Justin wrote:
    >>
    >> I disagree; I thought I was quite clear.
    >> Gary didn't have any problems understanding.

    >
    > Gary is psychic - the rest of use were misinformed.



    Apparently.

  17. #37
    Justin
    Guest

    Re: Cherry Hill, NJ - Comcast ... root cause?

    riggor9999 wrote:
    >
    > You never stated that the test of cable modem to router to pc, and cable
    > modem to pc were two different pc's!!!!
    >
    > That makes a huge difference. That's where I mentioned that the modems
    > remember who they were last connected to connected to.
    >
    > You also stated that it was working cablemodem to router to pc, and then it
    > suddenly stopped.
    >
    > So much for methodical troubleshooting.




    No.

  18. #38
    Gary
    Guest

    Re: Cherry Hill, NJ - Comcast ... root cause?

    "Justin" <justin@nobecauseihatespam.com> wrote in message
    news:gpuv2q$amh$1@news.motzarella.org...
    > $Bill wrote:
    >> Justin wrote:
    >>>
    >>> I disagree; I thought I was quite clear.
    >>> Gary didn't have any problems understanding.

    >>
    >> Gary is psychic - the rest of use were misinformed.

    >
    >
    > Apparently.


    I'm not very chic, psy or otherwise. Nor am I physic.

    I didn't help solve the problem either. Once the information about the
    battery solving the problem was shared, I tried to provide some helpful
    hints for the next time somebody has a problem like this.

    In particular, Justin wondered why cable modems have batteries, so I
    answered that. I also provided a link to the user's manuals for the Arris
    VoIP modems. I didn't do it earlier because I assumed a search had been
    done. Appararently it wasn't.

    -Gary



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