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Thread: Problems with a WD 1TB Network drive

  1. #1
    Iced Tea
    Guest

    Problems with a WD 1TB Network drive

    I have a Linksys WRT54GL Wireless Router on my network and a Western Digital
    My Book World Edition 1TB Network Drive. For some reason after several
    hours (haven't timed it so I don't actually know how long)on the network the
    WD Network drive becomes inaccessible. I sent back the first drive and got
    another one brand new right out of the box and I have the same issues.

    Contacted WD Supprt and so far no success on the problem as to why this
    happens. the only way that I can get then network to see the drive again is
    to unplug the power from the back of the WD Network drive. I have an HP
    Officejet that is on the network and I don't have any problems with it.

    Anyone familiar with the router and network drive I have? Will taking any
    help at this point.




  2. #2
    Bob M
    Guest

    Re: Problems with a WD 1TB Network drive

    Iced Tea wrote:

    > I have a Linksys WRT54GL Wireless Router on my network and a Western
    > Digital
    > My Book World Edition 1TB Network Drive. For some reason after several
    > hours (haven't timed it so I don't actually know how long)on the network
    > the WD Network drive becomes inaccessible. I sent back the first drive and
    > got another one brand new right out of the box and I have the same issues.
    >
    > Contacted WD Supprt and so far no success on the problem as to why this
    > happens. the only way that I can get then network to see the drive again
    > is to unplug the power from the back of the WD Network drive. I have an HP
    > Officejet that is on the network and I don't have any problems with it.
    >
    > Anyone familiar with the router and network drive I have? Will taking any
    > help at this point.


    While this may not resolve your problem it wouldn't hurt to try and
    configure the drive for "static" IP and assign it an address on your
    network. The reason is that if your DHCP "lease" is expiring the drive
    controller may not be reacquiring a new address.

    Just a hunch... Good luck.

  3. #3
    Iced Tea
    Guest

    Re: Problems with a WD 1TB Network drive

    I know how to manually configure the WD Network Drive for a static IP but
    not sure on the router though???

    "Bob M" <r.mariotti@fdcx.net> wrote in message
    news:gf7ikc$jh$1@registered.motzarella.org...
    > Iced Tea wrote:
    >
    >> I have a Linksys WRT54GL Wireless Router on my network and a Western
    >> Digital
    >> My Book World Edition 1TB Network Drive. For some reason after several
    >> hours (haven't timed it so I don't actually know how long)on the network
    >> the WD Network drive becomes inaccessible. I sent back the first drive
    >> and
    >> got another one brand new right out of the box and I have the same
    >> issues.
    >>
    >> Contacted WD Supprt and so far no success on the problem as to why this
    >> happens. the only way that I can get then network to see the drive again
    >> is to unplug the power from the back of the WD Network drive. I have an
    >> HP
    >> Officejet that is on the network and I don't have any problems with it.
    >>
    >> Anyone familiar with the router and network drive I have? Will taking any
    >> help at this point.

    >
    > While this may not resolve your problem it wouldn't hurt to try and
    > configure the drive for "static" IP and assign it an address on your
    > network. The reason is that if your DHCP "lease" is expiring the drive
    > controller may not be reacquiring a new address.
    >
    > Just a hunch... Good luck.




  4. #4
    GlowingBlueMist
    Guest

    Re: Problems with a WD 1TB Network drive

    "Iced Tea" <icedteas@cox.net> wrote in message
    news:VsWRk.2614$e5.1518@newsfe01.iad...
    >I know how to manually configure the WD Network Drive for a static IP but
    >not sure on the router though???
    >
    > "Bob M" <r.mariotti@fdcx.net> wrote in message
    > news:gf7ikc$jh$1@registered.motzarella.org...
    >> Iced Tea wrote:
    >>
    >>> I have a Linksys WRT54GL Wireless Router on my network and a Western
    >>> Digital
    >>> My Book World Edition 1TB Network Drive. For some reason after several
    >>> hours (haven't timed it so I don't actually know how long)on the network
    >>> the WD Network drive becomes inaccessible. I sent back the first drive
    >>> and
    >>> got another one brand new right out of the box and I have the same
    >>> issues.
    >>>
    >>> Contacted WD Supprt and so far no success on the problem as to why this
    >>> happens. the only way that I can get then network to see the drive again
    >>> is to unplug the power from the back of the WD Network drive. I have an
    >>> HP
    >>> Officejet that is on the network and I don't have any problems with it.
    >>>
    >>> Anyone familiar with the router and network drive I have? Will taking
    >>> any
    >>> help at this point.

    >>
    >> While this may not resolve your problem it wouldn't hurt to try and
    >> configure the drive for "static" IP and assign it an address on your
    >> network. The reason is that if your DHCP "lease" is expiring the drive
    >> controller may not be reacquiring a new address.
    >>
    >> Just a hunch... Good luck.

    >
    >

    Nothing is usually needed to be done at the router except to possibly put a
    limit on the maximum number of DHCP address values it can assign. Just make
    sure that the fixed IP is not one that the router has permission to assign
    using DHCP. In my case I have my router limited to the first 50 address
    entries for DHCP starting with 192.168.1.1. Any fixed IP's I assign to
    devices like servers or test machines all in the 192.168.1.200 - 254 range.
    That way there is never an overlap caused by the router giving out an IP
    already in use by a fixed IP device and I still have room to expand the DHCP
    range if needed..



  5. #5
    1PW
    Guest

    Re: Problems with a WD 1TB Network drive

    On 11/11/2008 05:14 PM, Iced Tea sent:
    > I am not sure what to fill in where when setting the static IP on this
    > network drive. I am so new to networking, I am learning and looking at
    > getting a book or two to expand my knowledge.
    >
    > Anyway when I go into the manual configuration on the network drive it asks
    > the following:
    >
    > Step #1 - Network Address and Subnet Settings
    > Network Address: xxx.xxx.xxx.xxx
    >
    > Subnet Mask: 255.255.255.0
    >
    > Step #2 - Gateway
    > Gateway: xxx.xxx.xxx.xxx
    >
    > DNS Servers: xxx.xxx.xxx.xxx
    > xxx.xxx.xxx.xxx
    > xxx.xxx.xxx.xxx
    > xxx.xxx.xxx.xxx
    >
    > NTP Server:
    >
    >
    > Not sure what goes, but this is my guess bases on what little I have
    > learned:
    >
    > Network Address: static IP I would assign to the network


    Make this the same as the former DHCP address for now. In the future,
    you may wish to make this /above/ the range of your router's usual DHCP
    allotments. Example: 192.168.1.101

    > Subnet Mask: I dont know


    255.255.255.0 if you were to use the above example.

    > Gateway: IP address of my router


    192.168.1.1 typically

    > DNS Servers: I don't know


    On your Windows PC, and from a "CMD" prompt: >ipconfig/all

    Pick out the DNS server addresses, in the order given, by your ISP.

    > NTP Server: I don't know


    Pick a geographical nearby "Stratum 2" Network Time Protocol server.

    >
    > Any help would be greatly appreciated.
    >
    > Carl


    Best wishes to you Carl.

    --
    1PW

    @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]

  6. #6
    Iced Tea
    Guest

    Re: Problems with a WD 1TB Network drive

    So the NTP Server is just a name I need to assign?

    Carl

    "1PW" <barcrnahgjuvfgyr@nby.pbz> wrote in message
    news:gfddjn$rft$1@registered.motzarella.org...
    > On 11/11/2008 05:14 PM, Iced Tea sent:
    >> I am not sure what to fill in where when setting the static IP on this
    >> network drive. I am so new to networking, I am learning and looking at
    >> getting a book or two to expand my knowledge.
    >>
    >> Anyway when I go into the manual configuration on the network drive it
    >> asks
    >> the following:
    >>
    >> Step #1 - Network Address and Subnet Settings
    >> Network Address: xxx.xxx.xxx.xxx
    >>
    >> Subnet Mask: 255.255.255.0
    >>
    >> Step #2 - Gateway
    >> Gateway: xxx.xxx.xxx.xxx
    >>
    >> DNS Servers: xxx.xxx.xxx.xxx
    >> xxx.xxx.xxx.xxx
    >> xxx.xxx.xxx.xxx
    >> xxx.xxx.xxx.xxx
    >>
    >> NTP Server:
    >>
    >>
    >> Not sure what goes, but this is my guess bases on what little I have
    >> learned:
    >>
    >> Network Address: static IP I would assign to the network

    >
    > Make this the same as the former DHCP address for now. In the future,
    > you may wish to make this /above/ the range of your router's usual DHCP
    > allotments. Example: 192.168.1.101
    >
    >> Subnet Mask: I dont know

    >
    > 255.255.255.0 if you were to use the above example.
    >
    >> Gateway: IP address of my router

    >
    > 192.168.1.1 typically
    >
    >> DNS Servers: I don't know

    >
    > On your Windows PC, and from a "CMD" prompt: >ipconfig/all
    >
    > Pick out the DNS server addresses, in the order given, by your ISP.
    >
    >> NTP Server: I don't know

    >
    > Pick a geographical nearby "Stratum 2" Network Time Protocol server.
    >
    >>
    >> Any help would be greatly appreciated.
    >>
    >> Carl

    >
    > Best wishes to you Carl.
    >
    > --
    > 1PW
    >
    > @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]




  7. #7
    1PW
    Guest

    Re: Problems with a WD 1TB Network drive

    On 11/13/2008 06:13 PM, Iced Tea sent:
    > So the NTP Server is just a name I need to assign?
    >
    > Carl
    >
    > "1PW" <barcrnahgjuvfgyr@nby.pbz> wrote in message
    > news:gfddjn$rft$1@registered.motzarella.org...
    >> On 11/11/2008 05:14 PM, Iced Tea sent:
    >>> I am not sure what to fill in where when setting the static IP on this
    >>> network drive. I am so new to networking, I am learning and looking at
    >>> getting a book or two to expand my knowledge.
    >>>
    >>> Anyway when I go into the manual configuration on the network drive it
    >>> asks
    >>> the following:
    >>>
    >>> Step #1 - Network Address and Subnet Settings
    >>> Network Address: xxx.xxx.xxx.xxx
    >>>
    >>> Subnet Mask: 255.255.255.0
    >>>
    >>> Step #2 - Gateway
    >>> Gateway: xxx.xxx.xxx.xxx
    >>>
    >>> DNS Servers: xxx.xxx.xxx.xxx
    >>> xxx.xxx.xxx.xxx
    >>> xxx.xxx.xxx.xxx
    >>> xxx.xxx.xxx.xxx
    >>>
    >>> NTP Server:
    >>>
    >>>
    >>> Not sure what goes, but this is my guess bases on what little I have
    >>> learned:
    >>>
    >>> Network Address: static IP I would assign to the network

    >> Make this the same as the former DHCP address for now. In the future,
    >> you may wish to make this /above/ the range of your router's usual DHCP
    >> allotments. Example: 192.168.1.101
    >>
    >>> Subnet Mask: I dont know

    >> 255.255.255.0 if you were to use the above example.
    >>
    >>> Gateway: IP address of my router

    >> 192.168.1.1 typically
    >>
    >>> DNS Servers: I don't know

    >> On your Windows PC, and from a "CMD" prompt: >ipconfig/all
    >>
    >> Pick out the DNS server addresses, in the order given, by your ISP.
    >>
    >>> NTP Server: I don't know

    >> Pick a geographical nearby "Stratum 2" Network Time Protocol server.
    >>
    >>> Any help would be greatly appreciated.
    >>>
    >>> Carl

    >> Best wishes to you Carl.
    >>
    >> --
    >> 1PW
    >>
    >> @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]

    >
    >


    Yes. That's correct. I stated that you should select a stratum 2 NTP
    server. Sometimes a nearby large college will have one.

    Google for NTP servers for your area. Sometimes the folks that care for
    the server would like a note from you telling them that you'd be using
    their NTP service from your system. As long as your equipment
    doesn't place a high demand on their system, they'll be OK with your
    request.

    Another good place to start your search is: <http://www.ntp.org/>.

    --
    1PW

    @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]

  8. #8
    Iced Tea
    Guest

    Re: Problems with a WD 1TB Network drive

    I haven't yet changed the Network Drive to s static IP yet. I don have
    another question though. As I was looking through what few menus exist on
    the drive for settings, I did come across where you can change the device
    name and the workgroup name. How important is this? I found nothing on the
    WD site about it, but I know when I set up my desktop and laptop I thought I
    remember something to the fact about having the workgroup names the same. At
    this time the Network Drive does have a different workgroup name. Just
    something else I thought I would ask about.

    I also thought about buying a book or 2 to learn about networking, does
    anyone have any suggestions? Are there some that are better than others?

    Carl

    "1PW" <barcrnahgjuvfgyr@nby.pbz> wrote in message
    news:gfiv5s$hm1$1@feeder.motzarella.org...
    > On 11/13/2008 06:13 PM, Iced Tea sent:
    >> So the NTP Server is just a name I need to assign?
    >>
    >> Carl
    >>
    >> "1PW" <barcrnahgjuvfgyr@nby.pbz> wrote in message
    >> news:gfddjn$rft$1@registered.motzarella.org...
    >>> On 11/11/2008 05:14 PM, Iced Tea sent:
    >>>> I am not sure what to fill in where when setting the static IP on this
    >>>> network drive. I am so new to networking, I am learning and looking at
    >>>> getting a book or two to expand my knowledge.
    >>>>
    >>>> Anyway when I go into the manual configuration on the network drive it
    >>>> asks
    >>>> the following:
    >>>>
    >>>> Step #1 - Network Address and Subnet Settings
    >>>> Network Address: xxx.xxx.xxx.xxx
    >>>>
    >>>> Subnet Mask: 255.255.255.0
    >>>>
    >>>> Step #2 - Gateway
    >>>> Gateway: xxx.xxx.xxx.xxx
    >>>>
    >>>> DNS Servers: xxx.xxx.xxx.xxx
    >>>> xxx.xxx.xxx.xxx
    >>>> xxx.xxx.xxx.xxx
    >>>> xxx.xxx.xxx.xxx
    >>>>
    >>>> NTP Server:
    >>>>
    >>>>
    >>>> Not sure what goes, but this is my guess bases on what little I have
    >>>> learned:
    >>>>
    >>>> Network Address: static IP I would assign to the network
    >>> Make this the same as the former DHCP address for now. In the future,
    >>> you may wish to make this /above/ the range of your router's usual DHCP
    >>> allotments. Example: 192.168.1.101
    >>>
    >>>> Subnet Mask: I dont know
    >>> 255.255.255.0 if you were to use the above example.
    >>>
    >>>> Gateway: IP address of my router
    >>> 192.168.1.1 typically
    >>>
    >>>> DNS Servers: I don't know
    >>> On your Windows PC, and from a "CMD" prompt: >ipconfig/all
    >>>
    >>> Pick out the DNS server addresses, in the order given, by your ISP.
    >>>
    >>>> NTP Server: I don't know
    >>> Pick a geographical nearby "Stratum 2" Network Time Protocol server.
    >>>
    >>>> Any help would be greatly appreciated.
    >>>>
    >>>> Carl
    >>> Best wishes to you Carl.
    >>>
    >>> --
    >>> 1PW
    >>>
    >>> @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]

    >>
    >>

    >
    > Yes. That's correct. I stated that you should select a stratum 2 NTP
    > server. Sometimes a nearby large college will have one.
    >
    > Google for NTP servers for your area. Sometimes the folks that care for
    > the server would like a note from you telling them that you'd be using
    > their NTP service from your system. As long as your equipment
    > doesn't place a high demand on their system, they'll be OK with your
    > request.
    >
    > Another good place to start your search is: <http://www.ntp.org/>.
    >
    > --
    > 1PW
    >
    > @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]




  9. #9
    Bob M
    Guest

    Re: Problems with a WD 1TB Network drive

    Iced Tea wrote:

    > I haven't yet changed the Network Drive to s static IP yet. I don have
    > another question though. As I was looking through what few menus exist on
    > the drive for settings, I did come across where you can change the device
    > name and the workgroup name. How important is this? I found nothing on the
    > WD site about it, but I know when I set up my desktop and laptop I thought
    > I remember something to the fact about having the workgroup names the
    > same. At this time the Network Drive does have a different workgroup name.
    > Just something else I thought I would ask about.
    >
    > I also thought about buying a book or 2 to learn about networking, does
    > anyone have any suggestions? Are there some that are better than others?
    >
    > Carl
    >
    > "1PW" <barcrnahgjuvfgyr@nby.pbz> wrote in message
    > news:gfiv5s$hm1$1@feeder.motzarella.org...
    >> On 11/13/2008 06:13 PM, Iced Tea sent:
    >>> So the NTP Server is just a name I need to assign?
    >>>
    >>> Carl
    >>>
    >>> "1PW" <barcrnahgjuvfgyr@nby.pbz> wrote in message
    >>> news:gfddjn$rft$1@registered.motzarella.org...
    >>>> On 11/11/2008 05:14 PM, Iced Tea sent:
    >>>>> I am not sure what to fill in where when setting the static IP on this
    >>>>> network drive. I am so new to networking, I am learning and looking at
    >>>>> getting a book or two to expand my knowledge.
    >>>>>
    >>>>> Anyway when I go into the manual configuration on the network drive it
    >>>>> asks
    >>>>> the following:
    >>>>>
    >>>>> Step #1 - Network Address and Subnet Settings
    >>>>> Network Address: xxx.xxx.xxx.xxx
    >>>>>
    >>>>> Subnet Mask: 255.255.255.0
    >>>>>
    >>>>> Step #2 - Gateway
    >>>>> Gateway: xxx.xxx.xxx.xxx
    >>>>>
    >>>>> DNS Servers: xxx.xxx.xxx.xxx
    >>>>> xxx.xxx.xxx.xxx
    >>>>> xxx.xxx.xxx.xxx
    >>>>> xxx.xxx.xxx.xxx
    >>>>>
    >>>>> NTP Server:
    >>>>>
    >>>>>
    >>>>> Not sure what goes, but this is my guess bases on what little I have
    >>>>> learned:
    >>>>>
    >>>>> Network Address: static IP I would assign to the network
    >>>> Make this the same as the former DHCP address for now. In the future,
    >>>> you may wish to make this /above/ the range of your router's usual DHCP
    >>>> allotments. Example: 192.168.1.101
    >>>>
    >>>>> Subnet Mask: I dont know
    >>>> 255.255.255.0 if you were to use the above example.
    >>>>
    >>>>> Gateway: IP address of my router
    >>>> 192.168.1.1 typically
    >>>>
    >>>>> DNS Servers: I don't know
    >>>> On your Windows PC, and from a "CMD" prompt: >ipconfig/all
    >>>>
    >>>> Pick out the DNS server addresses, in the order given, by your ISP.
    >>>>
    >>>>> NTP Server: I don't know
    >>>> Pick a geographical nearby "Stratum 2" Network Time Protocol server.
    >>>>
    >>>>> Any help would be greatly appreciated.
    >>>>>
    >>>>> Carl
    >>>> Best wishes to you Carl.
    >>>>
    >>>> --
    >>>> 1PW
    >>>>
    >>>> @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]
    >>>
    >>>

    >>
    >> Yes. That's correct. I stated that you should select a stratum 2 NTP
    >> server. Sometimes a nearby large college will have one.
    >>
    >> Google for NTP servers for your area. Sometimes the folks that care for
    >> the server would like a note from you telling them that you'd be using
    >> their NTP service from your system. As long as your equipment
    >> doesn't place a high demand on their system, they'll be OK with your
    >> request.
    >>
    >> Another good place to start your search is: <http://www.ntp.org/>.
    >>
    >> --
    >> 1PW
    >>
    >> @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]



    IMHO - the workgroup on ALL your networked devices need to be the same to
    allow then to "see" each other. That includes your PC's and NAS's.

    One book that might help is the standard yellow and black "Networking for
    Dummies" which you should be able to find used on Amazon.com books for a
    buck or two.

    Hope this helps.


  10. #10
    Iced Tea
    Guest

    Re: Problems with a WD 1TB Network drive

    Drive now has a static IP and the workgroup name matches and still the same
    result. The only support I can get from WD is that it is the router or
    something in the configuration. So at this point it sounds like they are
    going to be much help. They offered yet another exchange but I can't see
    getting 2 of them that are defective. I have even connected the network
    drive to different ports on the router and I get the same result. Even used
    the ethernet cable that was supplied with the drive. At this point I am out
    of answers and it looks like I will be out some more money to send this
    thing back. Anyway have any more suggetions?

    Carl
    "1PW" <barcrnahgjuvfgyr@nby.pbz> wrote in message
    news:gfddjn$rft$1@registered.motzarella.org...
    > On 11/11/2008 05:14 PM, Iced Tea sent:
    >> I am not sure what to fill in where when setting the static IP on this
    >> network drive. I am so new to networking, I am learning and looking at
    >> getting a book or two to expand my knowledge.
    >>
    >> Anyway when I go into the manual configuration on the network drive it
    >> asks
    >> the following:
    >>
    >> Step #1 - Network Address and Subnet Settings
    >> Network Address: xxx.xxx.xxx.xxx
    >>
    >> Subnet Mask: 255.255.255.0
    >>
    >> Step #2 - Gateway
    >> Gateway: xxx.xxx.xxx.xxx
    >>
    >> DNS Servers: xxx.xxx.xxx.xxx
    >> xxx.xxx.xxx.xxx
    >> xxx.xxx.xxx.xxx
    >> xxx.xxx.xxx.xxx
    >>
    >> NTP Server:
    >>
    >>
    >> Not sure what goes, but this is my guess bases on what little I have
    >> learned:
    >>
    >> Network Address: static IP I would assign to the network

    >
    > Make this the same as the former DHCP address for now. In the future,
    > you may wish to make this /above/ the range of your router's usual DHCP
    > allotments. Example: 192.168.1.101
    >
    >> Subnet Mask: I dont know

    >
    > 255.255.255.0 if you were to use the above example.
    >
    >> Gateway: IP address of my router

    >
    > 192.168.1.1 typically
    >
    >> DNS Servers: I don't know

    >
    > On your Windows PC, and from a "CMD" prompt: >ipconfig/all
    >
    > Pick out the DNS server addresses, in the order given, by your ISP.
    >
    >> NTP Server: I don't know

    >
    > Pick a geographical nearby "Stratum 2" Network Time Protocol server.
    >
    >>
    >> Any help would be greatly appreciated.
    >>
    >> Carl

    >
    > Best wishes to you Carl.
    >
    > --
    > 1PW
    >
    > @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]




  11. #11
    1PW
    Guest

    Re: Problems with a WD 1TB Network drive

    On 11/22/2008 12:56 AM, Iced Tea sent:
    > Drive now has a static IP and the workgroup name matches and still the same
    > result. The only support I can get from WD is that it is the router or
    > something in the configuration. So at this point it sounds like they are
    > going to be much help. They offered yet another exchange but I can't see
    > getting 2 of them that are defective. I have even connected the network
    > drive to different ports on the router and I get the same result. Even used
    > the Ethernet cable that was supplied with the drive. At this point I am out
    > of answers and it looks like I will be out some more money to send this
    > thing back. Anyway have any more suggestions?
    >
    > Carl


    Hello Carl:

    Now, won't you need to go into your router's setup and make a
    sympathetic entry to match static IP you've just created?

    Does it seem to have been a DHCP lease expiration issue?

    Pete

    --
    1PW

    @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]

  12. #12
    Iced Tea
    Guest

    Re: Problems with a WD 1TB Network drive

    Not sure if I need to or not, I have a Linksys WRT54GL Wireless Router.

    On the expiration issue that is what I thought at first, I could reset the
    drive back to a DHCP and then look at the expiration and keep an eye on it
    to see if that is when the drive disappears from the network.

    I appreciate your help in trying to resolve my issues with this thing.

    Carl

    "1PW" <barcrnahgjuvfgyr@nby.pbz> wrote in message
    news:gg8tqi$duv$1@news.motzarella.org...
    > On 11/22/2008 12:56 AM, Iced Tea sent:
    >> Drive now has a static IP and the workgroup name matches and still the
    >> same
    >> result. The only support I can get from WD is that it is the router or
    >> something in the configuration. So at this point it sounds like they are
    >> going to be much help. They offered yet another exchange but I can't see
    >> getting 2 of them that are defective. I have even connected the network
    >> drive to different ports on the router and I get the same result. Even
    >> used
    >> the Ethernet cable that was supplied with the drive. At this point I am
    >> out
    >> of answers and it looks like I will be out some more money to send this
    >> thing back. Anyway have any more suggestions?
    >>
    >> Carl

    >
    > Hello Carl:
    >
    > Now, won't you need to go into your router's setup and make a
    > sympathetic entry to match static IP you've just created?
    >
    > Does it seem to have been a DHCP lease expiration issue?
    >
    > Pete
    >
    > --
    > 1PW
    >
    > @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]




  13. #13
    Bob Fry
    Guest

    Re: Problems with a WD 1TB Network drive

    >>>>> "IT" == Iced Tea <icedteas@cox.net> writes:

    IT> I appreciate your help in trying to resolve my issues with
    IT> this thing.

    Can you post links to the online manuals for the drive and router.
    --
    You can't say civilizations don't advance, because they kill you in a
    new way in each war.
    ~ Will Rogers

  14. #14
    1PW
    Guest

    Re: Problems with a WD 1TB Network drive

    On 11/22/2008 05:42 AM, Iced Tea sent:
    > Not sure if I need to or not, I have a Linksys WRT54GL Wireless Router.
    >
    > On the expiration issue that is what I thought at first, I could reset the
    > drive back to a DHCP and then look at the expiration and keep an eye on it
    > to see if that is when the drive disappears from the network.
    >
    > I appreciate your help in trying to resolve my issues with this thing.
    >
    > Carl


    Hello Carl:

    I tried looking at the illustrations in the Linksys WRT54GL User Guide,
    but their on-line pdf does not work well with enlargement of its
    embedded images. I tried to see if the DHCP lease time could be set to
    some extremely large time value and I was also trying to see if the
    router /itself/ could declare some addresses as static.

    Ultimately, maybe you might need to contact Linksys/Cisco technical
    support. Your router may have had a firmware update issued earlier this
    year, and tech support may possibly ask you to verify that your firmware
    is the latest.

    It's a pleasure to help you. I've actually dreamed up an idea of trying
    to cascade my Linksys Gateway and my Linksys Router in my own SOHO
    installation. That came about during this thread. Thank YOU!

    Pete
    --
    1PW

    @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]

  15. #15
    Iced Tea
    Guest

    Re: Problems with a WD 1TB Network drive

    Here are the links to the manuals:

    Linksys WRT54GL

    http://www.linksys.com/servlet/Satel...=7719841350B02

    WD My Book World Edition (I am using the drive under the 'Shared Storage
    Manager'

    http://www.wdc.com/en/library/usb/27...df?wdc_lang=en

    Thanks for taking the time to try and help me solve my problem.

    Carl
    "Bob Fry" <bobfry@mailinator.com> wrote in message
    news:od078zia.fsf@mailinator.com...
    >>>>>> "IT" == Iced Tea <icedteas@cox.net> writes:

    >
    > IT> I appreciate your help in trying to resolve my issues with
    > IT> this thing.
    >
    > Can you post links to the online manuals for the drive and router.
    > --
    > You can't say civilizations don't advance, because they kill you in a
    > new way in each war.
    > ~ Will Rogers




  16. #16
    Iced Tea
    Guest

    Re: Problems with a WD 1TB Network drive

    I will try the support tomorrow when I have plenty of time. If you think of
    anything that I could try please let me know. Glad my problem created an
    idea for you!!!

    Carl

    "1PW" <barcrnahgjuvfgyr@nby.pbz> wrote in message
    news:gg9ems$nvc$1@news.motzarella.org...
    > On 11/22/2008 05:42 AM, Iced Tea sent:
    >> Not sure if I need to or not, I have a Linksys WRT54GL Wireless Router.
    >>
    >> On the expiration issue that is what I thought at first, I could reset
    >> the
    >> drive back to a DHCP and then look at the expiration and keep an eye on
    >> it
    >> to see if that is when the drive disappears from the network.
    >>
    >> I appreciate your help in trying to resolve my issues with this thing.
    >>
    >> Carl

    >
    > Hello Carl:
    >
    > I tried looking at the illustrations in the Linksys WRT54GL User Guide,
    > but their on-line pdf does not work well with enlargement of its
    > embedded images. I tried to see if the DHCP lease time could be set to
    > some extremely large time value and I was also trying to see if the
    > router /itself/ could declare some addresses as static.
    >
    > Ultimately, maybe you might need to contact Linksys/Cisco technical
    > support. Your router may have had a firmware update issued earlier this
    > year, and tech support may possibly ask you to verify that your firmware
    > is the latest.
    >
    > It's a pleasure to help you. I've actually dreamed up an idea of trying
    > to cascade my Linksys Gateway and my Linksys Router in my own SOHO
    > installation. That came about during this thread. Thank YOU!
    >
    > Pete
    > --
    > 1PW
    >
    > @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]




  17. #17
    Iced Tea
    Guest

    Re: Problems with a WD 1TB Network drive

    Contact Linksys this morning and they had me change the IP address of the
    NAS, to see if that would resolve the problem. The only other thing they
    asked me to do is if the problem continued was to contact the NAS mfg and
    see if certain ports need to be open or opened. Is there anything on my NIC
    that would be causing the problem?

    Carl

    "1PW" <barcrnahgjuvfgyr@nby.pbz> wrote in message
    news:gg9ems$nvc$1@news.motzarella.org...
    > On 11/22/2008 05:42 AM, Iced Tea sent:
    >> Not sure if I need to or not, I have a Linksys WRT54GL Wireless Router.
    >>
    >> On the expiration issue that is what I thought at first, I could reset
    >> the
    >> drive back to a DHCP and then look at the expiration and keep an eye on
    >> it
    >> to see if that is when the drive disappears from the network.
    >>
    >> I appreciate your help in trying to resolve my issues with this thing.
    >>
    >> Carl

    >
    > Hello Carl:
    >
    > I tried looking at the illustrations in the Linksys WRT54GL User Guide,
    > but their on-line pdf does not work well with enlargement of its
    > embedded images. I tried to see if the DHCP lease time could be set to
    > some extremely large time value and I was also trying to see if the
    > router /itself/ could declare some addresses as static.
    >
    > Ultimately, maybe you might need to contact Linksys/Cisco technical
    > support. Your router may have had a firmware update issued earlier this
    > year, and tech support may possibly ask you to verify that your firmware
    > is the latest.
    >
    > It's a pleasure to help you. I've actually dreamed up an idea of trying
    > to cascade my Linksys Gateway and my Linksys Router in my own SOHO
    > installation. That came about during this thread. Thank YOU!
    >
    > Pete
    > --
    > 1PW
    >
    > @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]




  18. #18
    Bob Fry
    Guest

    Re: Problems with a WD 1TB Network drive

    >>>>> "bar" == barcrnahgjuvfgyr <1PW> writes:
    bar> I believed you should
    bar> set a static IP address in the network drive and make an
    bar> appropriate entry in the router.

    bar> This might probably involve disabling the dhcp server feature
    bar> within the router so that all devices served by your router
    bar> would need static IP addresses.

    Exactly. The OP has been given some odd and misleading advice in this
    thread, but this post concisely states the problem and solution.
    --
    God favors no group. Only religions do that.
    ~ Bumper Sticker

  19. #19
    Iced Tea
    Guest

    Re: Problems with a WD 1TB Network drive

    Good Morning, hope you are having or have a GREAT Thanksgiving!!!

    While I am no further today in getting a stable connection on the NAS. I
    have tried various things in the past couple of days and to no avail nothing
    has worked.
    For the most part,

    1. I have finally got some better answers from Western Digital on the NAS.
    Try another network/router (which I think was suggested here), also try
    hooking the NAS directly to the NIC, plus some standard stuff which I had
    already done, but with no change.

    2. I tried the NAS at my brothers network (all dhcp, including when we
    hooked the NAS up), The only difference was his router (D-Link DI-524) which
    after 24 hours on the network, the NAS was still there!!! Yeah!!! Which
    leads me to believe now that it is my router or my NIC (which is has onboard
    LAN built into the motherboard, Intel DP35DP, Gigabit (10/100/1000
    Mbits/sec) LAN subsystem using the Intel® 82566DC Gigabit Ethernet
    Controller)

    3. I connected the NAS directly to the NIC last night when I got home from
    work and 10 hours later it is still visible and accessible on the network.
    YEAH!!!

    So this has now narrowed ot down to the router, BUT what? Linksys has asked
    about specific ports needing to be opened to the drive. According to WD
    (which they did include the ports) the ports only needed to be opened if you
    used the Mionet software which enables you to access the NAS away from home.

    At this point I am out of any ideas, as I am going to try and contact
    Linksys support again and see what they can offer since I do have it
    narrowed down to what seems to be the router. Everything on this computer
    (with the exception of the tower and power supply are only a little over a 1
    1/2 months old). I can't return anything to NewEgg where I bought everything
    since they only have a 30 day return/refund exchange on most items. My
    brother suggested just buying another router but unless I get the exact same
    one he has, there is no gaurantee that I won't have the same issues with
    another one (different brand or model).

    Let me know if I have shed anything new on this issue since it now sounds as
    though I have narrowed it down to the router. I will follow up here with
    what I found out from Linksys.

    Carl
    "1PW" <barcrnahgjuvfgyr@nby.pbz> wrote in message
    news:gghk96$bqp$1@news.motzarella.org...
    > On 11/23/2008 11:11 AM, Iced Tea sent:
    >> Contact Linksys this morning and they had me change the IP address of the
    >> NAS, to see if that would resolve the problem. The only other thing they
    >> asked me to do is if the problem continued was to contact the NAS mfg and
    >> see if certain ports need to be open or opened. Is there anything on my
    >> NIC
    >> that would be causing the problem?
    >>
    >> Carl
    >>
    >> "1PW" <barcrnahgjuvfgyr@nby.pbz> wrote in message
    >> news:gg9ems$nvc$1@news.motzarella.org...
    >>> On 11/22/2008 05:42 AM, Iced Tea sent:
    >>>> Not sure if I need to or not, I have a Linksys WRT54GL Wireless Router.
    >>>>
    >>>> On the expiration issue that is what I thought at first, I could reset
    >>>> the
    >>>> drive back to a DHCP and then look at the expiration and keep an eye on
    >>>> it
    >>>> to see if that is when the drive disappears from the network.
    >>>>
    >>>> I appreciate your help in trying to resolve my issues with this thing.
    >>>>
    >>>> Carl
    >>> Hello Carl:
    >>>
    >>> I tried looking at the illustrations in the Linksys WRT54GL User Guide,
    >>> but their on-line pdf does not work well with enlargement of its
    >>> embedded images. I tried to see if the DHCP lease time could be set to
    >>> some extremely large time value and I was also trying to see if the
    >>> router /itself/ could declare some addresses as static.
    >>>
    >>> Ultimately, maybe you might need to contact Linksys/Cisco technical
    >>> support. Your router may have had a firmware update issued earlier this
    >>> year, and tech support may possibly ask you to verify that your firmware
    >>> is the latest.
    >>>
    >>> It's a pleasure to help you. I've actually dreamed up an idea of trying
    >>> to cascade my Linksys Gateway and my Linksys Router in my own SOHO
    >>> installation. That came about during this thread. Thank YOU!
    >>>
    >>> Pete
    >>> --
    >>> 1PW
    >>>
    >>> @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]

    >>
    >>

    >
    > Hello Carl:
    >
    > Through the top posting, snipping and days between replies, I have lost
    > sight of where you are now. If your network drive is still becoming
    > unavailable after nn hours, it may have been a dhcp lease expiration
    > issue. I believed you should set a static IP address in the network
    > drive and make an appropriate entry in the router.
    >
    > This might probably involve disabling the dhcp server feature within the
    > router so that all devices served by your router would need static IP
    > addresses.
    >
    > Where do you believe you are now? What do you believe is happening?
    >
    > Pete
    >
    > --
    > 1PW
    >
    > @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]




  20. #20
    1PW
    Guest

    Re: Problems with a WD 1TB Network drive

    On 11/27/2008 08:08 AM, Iced Tea sent:
    > Good Morning, hope you are having or have a GREAT Thanksgiving!!!


    ....and to you Carl.

    >
    > While I am no further today in getting a stable connection on the NAS. I
    > have tried various things in the past couple of days and to no avail nothing
    > has worked.
    > For the most part,
    >
    > 1. I have finally got some better answers from Western Digital on the NAS.
    > Try another network/router (which I think was suggested here), also try
    > hooking the NAS directly to the NIC, plus some standard stuff which I had
    > already done, but with no change.
    >
    > 2. I tried the NAS at my brothers network (all dhcp, including when we
    > hooked the NAS up), The only difference was his router (D-Link DI-524) which
    > after 24 hours on the network, the NAS was still there!!! Yeah!!! Which
    > leads me to believe now that it is my router or my NIC (which is has on board
    > LAN built into the motherboard, Intel DP35DP, Gigabit (10/100/1000
    > Mbits/sec) LAN subsystem using the Intel® 82566DC Gigabit Ethernet
    > Controller)
    >
    > 3. I connected the NAS directly to the NIC last night when I got home from
    > work and 10 hours later it is still visible and accessible on the network.
    > YEAH!!!


    Nice troubleshooting above. Good stuff!

    >
    > So this has now narrowed it down to the router, BUT what? Linksys has asked
    > about specific ports needing to be opened to the drive. According to WD
    > (which they did include the ports) the ports only needed to be opened if you
    > used the Mionet software which enables you to access the NAS away from home.


    This seems to have some significance. What port(s) would the NAS use
    while receiving/sending files via backup and restore?

    >
    > At this point I am out of any ideas, as I am going to try and contact
    > Linksys support again and see what they can offer since I do have it
    > narrowed down to what seems to be the router. Everything on this computer
    > (with the exception of the tower and power supply are only a little over a 1
    > 1/2 months old). I can't return anything to NewEgg where I bought everything
    > since they only have a 30 day return/refund exchange on most items. My
    > brother suggested just buying another router but unless I get the exact same
    > one he has, there is no guarantee that I won't have the same issues with
    > another one (different brand or model).
    >
    > Let me know if I have shed anything new on this issue since it now sounds as
    > though I have narrowed it down to the router. I will follow up here with
    > what I found out from Linksys.
    >
    > Carl


    Although I do note with interest that your NAS worked at your brother's,
    even in a DHCP mode, I'd still like to see you set up a static IP
    between your router and NAS. Even if this meant setting up static IPs
    for everything you have.

    You probably can't state how long the DHCP lease period was on your
    brother's D-Link router. Might it have been set to more than 24 hours?

    Did you ever make sure you had the latest firmware in your Linksys
    router?

    Have a nice Thanksgiving.

    --
    1PW

    @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]

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