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Thread: gotta virus

  1. #1
    Magically Delicious! Meggie's Avatar
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    gotta virus

    Its a trojan (says google)

    msansspc.dll virus

    can anyone help me remove it?!

    PLEEEEESE
    Quote Originally Posted by brembo
    "This is a stick-up...I have an armadillo in my pants"

  2. #2
    Ohh Hell yeah.. Sava700's Avatar
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    my steps at spyware/malware/virus removal

    First is to run through your add/remove programs list and trash anything that looks like junk (just helps to clean the comp up) I remove all toolbars I find as I've seen some of the vundo variants attach to them for some reason. You can always install them again later so don't worry about it.

    2nd thing is to TURN OFF System Restore!!!

    3rd go to Start,Run, and type in msconfig and uncheck anything that looks funny from the Startup Tab including IM's for the time being as you will want to restart the computer fast and keep the variants from starting as well.

    Load CCleaner (no need to install this, its portable!) and select everything to clean! - http://www.majorgeeks.com/CCleaner_Portable_d5735.html
    Load/update Avast Home - http://www.avast.com
    Load/update superantispyware - http://www.superantispyware.com
    Load/update Malwarebytes - MalwareBytes
    Load/update spybot Search & Destroy 1.6 - spybot
    Download - msautoruns ms Autoruns

    Boot into safemode and set Avast for a bootscan upon restart- preselect it to delete anything it finds etc but don't reboot the computer.

    Run ccleaner to remove all junk and crap from your temp files etc.. you will still need to set hidden files/folders to show up in the folder options and browse to your Local folder within your user account and select all files in Temp and temp internet files folder and delete EVERYTHING!

    Next run superantispyware full scan..if it finds major things mostly whats found in memory it will require reboot..thats fine reboot and then let avast run its scan and boot into windows normally.

    Run MalwareBytes and remove whatever it finds.

    Next run msautoruns and again check for anything odd usually not showing a publisher or a looks like this "jaleiwa.exe" etc you get the idea. Just right click on them and delete thats it. Close auto runs and then run spybot to finish up that last ditch scan clean up using it.

    Run ccleaner once more then reboot and see where you stand after this point. Keep in mind this may take at least 4hours to complete but it should remove everything if you've done it right!

    Good Luck!

  3. #3
    Second Most EVIL YARDofSTUF's Avatar
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    Antivir should pick it up.

    Do like Sava said, make sure system restore is off.

    Run your virus scanner.

  4. #4
    Moderator YeOldeStonecat's Avatar
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    Buy a bag of some McDonalds...call Alan, he'll drive down and clean it for some chow.
    MORNING WOOD Lumber Company
    Guinness for Strength!!!

  5. #5
    Second Most EVIL YARDofSTUF's Avatar
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    McDonalds? Good god...

  6. #6
    Moderator YeOldeStonecat's Avatar
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    Quote Originally Posted by YARDofSTUF View Post
    McDonalds? Good god...
    Fortune Cookie III?
    MORNING WOOD Lumber Company
    Guinness for Strength!!!

  7. #7
    Magically Delicious! Meggie's Avatar
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    i say i have a virus and everyone tells me to run a virus scan?
    Quote Originally Posted by brembo
    "This is a stick-up...I have an armadillo in my pants"

  8. #8
    Second Most EVIL YARDofSTUF's Avatar
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    Quote Originally Posted by Meggie View Post
    i say i have a virus and everyone tells me to run a virus scan?
    Yes we assumed you had a scanner or could get to one since you ddint tell us otherwise.

    Would you prefer the manual instructions on hunting down the files?

  9. #9
    Ohh Hell yeah.. Sava700's Avatar
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    Quote Originally Posted by Meggie View Post
    i say i have a virus and everyone tells me to run a virus scan?
    A avast boot scan will not only find them but remove it if you set the settings to do so... I use it daily and hasn't failed me yet..but sounds more like malware than anything.. use the steps I gave you...will take a while but you will be clean afterward.

  10. #10
    Senior Member BMED's Avatar
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    Wink

    Quote Originally Posted by Meggie View Post
    Its a trojan (says google)

    msansspc.dll virus

    can anyone help me remove it?!

    PLEEEEESE
    I have used Google Trojans, didn't get a virus...but I do have a two year old daughter!

    Sava's fix should work, if not...sue'em!

  11. #11
    resident Humboldt's Avatar
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    Quote Originally Posted by Meggie View Post
    i say i have a virus and everyone tells me to run a virus scan?
    ??

    I don't understand your confusion Meggie.
    Last edited by Humboldt; 02-20-09 at 12:55 AM.

  12. #12
    R.I.P. 2013-11-22 blebs's Avatar
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    MSANSSPC.DLL remove instruction

    1. Temporarily Disable System Restore, Reboot computer in SafeMode;

    2. Locate MSANSSPC.DLL virus files and uninstall MSANSSPC.DLL files program. Follow the screen step-by-step screen instructions to complete uninstallation of MSANSSPC.DLL.

    3. Delete/Modify any values added to the registry related with MSANSSPC.DLL,Exit registry editor and restart the computer;

    4.Clean/delete all MSANSSPC.DLLinfected file(s):MSANSSPC.DLL and related,or rename MSANSSPC.DLL virus files;

    5.Please delete all your IE temp files with MSANSSPC.DLL manually,run a whole scan with antivirus program ;

    This program is free and should get rid of it for you:

    http://www.prevx.com/filenames/X1427...SSPC2EDLL.html
    Success is a lousy teacher. It seduces people into thinking they can't lose. -Bill Gates

  13. #13
    Elite Member mountainman's Avatar
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    Do what sava posted (his standard form letter -- heh heh) and you'll be good. I've used that fix several times and it's worked.

  14. #14
    Second Most EVIL YARDofSTUF's Avatar
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    Quote Originally Posted by Sava700 View Post
    A avast boot scan will not only find them but remove it if you set the settings to do so... I use it daily and hasn't failed me yet..but sounds more like malware than anything.. use the steps I gave you...will take a while but you will be clean afterward.
    Just in case you're wondering where shes at.

    She had no virus scanner on her newest lappy, and her browser was hijacked so she couldn't get to a site to download a new scanner.

    Then she did, she snagged Avira and last known info was that it was scanning.

    Its safe to assume she hasn't run any malware cleaners and may not have any installed even.

    And yes I do understand, I sometimes want to shoot myself when helping her too.

  15. #15
    Ohh Hell yeah.. Sava700's Avatar
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    Some trojans such as the "Downloader-CDV" I think thats what its called will trash the Userinit logon app in which your system will go into a logon/logoff loop..its rather unavoidable for some reason since any AV seems to kill the infection but trash the file along with it. The only way to fix it is to take a Userinit logon app from a good computer's Windows/System32 folder and copy it on to the infected (now clean) computer's Windows/System32 folder and all is well. Of course you will have to slave the drive to do this or use something like EDR or a bootable disk to get into the files.

    I was rather surprised to see after searching for a solution to this problem a while back that nobody's really posted about it but after a little work (several hours of headaches) I figured it out and that fixed it.

  16. #16
    Certified SG Addict
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    After all this time here, and no antivirus or anti-spyware programs installed? We've failed.

  17. #17
    Moderator YeOldeStonecat's Avatar
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    Quote Originally Posted by YARDofSTUF View Post

    She had no virus scanner on her newest lappy,
    Oh boy. Did her last several PCs getting trashed by a virus learn her yet?
    MORNING WOOD Lumber Company
    Guinness for Strength!!!

  18. #18
    Second Most EVIL YARDofSTUF's Avatar
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    Quote Originally Posted by YeOldeStonecat View Post
    Oh boy. Did her last several PCs getting trashed by a virus learn her yet?
    Actually I think her last one is still working.

  19. #19
    Conspiracy Fool knightmare's Avatar
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    Quote Originally Posted by YARDofSTUF View Post
    Just in case you're wondering where shes at.

    She had no virus scanner on her newest lappy,

    someone wanted to know if it was a Japan/Korea laptop, or a U.S./Canada made laptop...
    "A wise man can learn more from a foolish question than a fool can learn from a wise answer."

    Bruce Lee

  20. #20
    Magically Delicious! Meggie's Avatar
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    Quote Originally Posted by knightmare View Post
    someone wanted to know if it was a Japan/Korea laptop, or a U.S./Canada made laptop...
    hahaha
    Quote Originally Posted by brembo
    "This is a stick-up...I have an armadillo in my pants"

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