I cannot get DSL any faster than 768/133 and FIOS is not available, either. Still, the 768 I do have drops all the time (modem DSL light flashes) and when working is often below 400. I have looked at the modem stats and they confirm this. I have also plugged in to the outside jack, so I am confident it is not inside wiring. This copper twisted pair has been in the ground in this neighborhood since the early 1980's.

How can I effectively complain to Verizon? Or should I just dump them and go with Comcast (who laid fiber down the street last Summer)?