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Thread: Connection loss while Uploading.

  1. #1

    Connection loss while Uploading.

    Hello, I've been having a problem uploading with my internet for about a month now. I've tried all sorts of things to fix it with no luck. Basically what happens is after uploading a couple files (or sometimes in the middle of the first file) my connection times out and my whole network loses it's connection to the internet. All the lights on my router and modem are fine but the only way to get the internet back it to unplug my modem and router and replug.
    I've tried just connecting straight from my modem to my computer (without the router) to see if it was an issue with my router but I still get the same problems. I thought it might have been my firewall/virus suite (KIS kaspersky internet security 2009) and uninstalled and I will admit while before when it KIS was installed it would almost always time out during the first file and now that it's installed I can get in a couple more before it times out, I still have an issue.
    I can download just fine, I can surf the web just fine, the only problem I have is uploading.
    Could it be a bad modem? I would like to be sure before I have to deal with Comcast.
    Anyway, my modem is a Motorola SURFboard SB5100.

    If you need anymore info let me know and thanks in advance.

    I don't know if this is important but this is what my modem gets
    Downstream Value
    Frequency 579000000 Hz Locked
    Signal to Noise Ratio 38 dB
    Power Level -8 dBmV

    Upstream Value
    Channel ID 2
    Frequency 32400000 Hz Ranged
    Power Level 47 dBmV

    And I get these errors in my log
    Code:
    2009-01-03 23:07:58 	4-Error 	B603.0 	Map Request Retry Timeout
    1970-01-01 00:00:06 	3-Critical 	R002.0 	No Ranging Response received - T3 time-out
    1970-01-01 00:03:19 	3-Critical 	D001.0 	DHCP FAILED - Discover sent, no offer received
    1970-01-01 00:03:19 	3-Critical 	R004.0 	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
    1970-01-01 00:03:19 	3-Critical 	D002.0 	DHCP FAILED - Request sent, No response
    1970-01-01 00:01:14 	3-Critical 	D001.0 	DHCP FAILED - Discover sent, no offer received
    1970-01-01 00:00:15 	4-Error 	D004.3 	ToD request sent- No Response received
    2008-12-30 14:11:57 	3-Critical 	R004.0 	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
    2008-12-30 14:11:48 	4-Error 	B603.0 	Map Request Retry Timeout
    1970-01-01 00:00:39 	3-Critical 	R004.0 	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
    1970-01-01 00:00:07 	3-Critical 	R002.0 	No Ranging Response received - T3 time-out
    2008-12-29 13:46:54 	4-Error 	B603.0 	Map Request Retry Timeout
    2008-12-28 21:46:16 	3-Critical 	R002.0 	No Ranging Response received - T3 time-out
    2008-12-28 21:46:12 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-12-28 21:46:11 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-12-28 21:46:03 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-12-28 21:46:03 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-12-28 21:45:47 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-12-28 21:45:46 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-12-28 21:45:31 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-12-28 21:45:30 	3-Critical 	R004.0 	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
    2008-12-28 21:45:29 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-12-28 21:44:34 	4-Error 	B603.0 	Map Request Retry Timeout
    2008-12-28 18:09:54 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-12-28 18:09:16 	4-Error 	B603.0 	Map Request Retry Timeout
    2008-12-28 17:10:08 	3-Critical 	R005.0 	Started Unicast Maintenance Ranging - No Response received - T3 time-out
    2008-12-28 17:09:17 	4-Error 	B603.0 	Map Request Retry Timeout
    2008-12-28 16:14:32 	3-Critical 	R005.0 	Started Unicast Maintenance Ranging - No Response received - T3 time-out
    2008-12-28 16:14:13 	4-Error 	B603.0 	Map Request Retry Timeout
    1970-01-01 00:00:08 	3-Critical 	R002.0 	No Ranging Response received - T3 time-out
    2008-11-05 02:37:43 	3-Critical 	D001.0 	DHCP FAILED - Discover sent, no offer received
    2008-11-05 02:37:33 	3-Critical 	R002.0 	No Ranging Response received - T3 time-out
    2008-11-05 02:37:24 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:37:24 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:37:13 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:37:12 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:56 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:56 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:55 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:55 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:44 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:43 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:43 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:43 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:40 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:40 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:36 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:36 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:31 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:31 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:31 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:31 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:31 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:30 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:30 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:30 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:29 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:28 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:26 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:25 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:25 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:25 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:25 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:17 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:36:12 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:36:12 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:35:56 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:35:55 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:35:41 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:35:40 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:35:37 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:35:36 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:35:36 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:35:35 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:35:33 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:35:32 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:35:32 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:35:32 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:35:28 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:35:27 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:35:24 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:35:24 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:35:24 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:35:24 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:35:22 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:35:20 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:35:20 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:35:19 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:34:58 	3-Critical 	U001.0 	No UCD's Received - Timeout
    2008-11-05 02:34:37 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:34:36 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:34:31 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:34:31 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:34:27 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:34:27 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:34:11 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:34:10 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:34:08 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    2008-11-05 02:34:07 	3-Critical 	T001.0 	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    2008-11-05 02:33:56 	3-Critical 	T002.0 	SYNC Timing Synchronization failure - Failed to acquire FEC framing
    Last edited by KittenKirby; 01-04-09 at 01:09 AM.

  2. #2
    fem the retarded rabbit mccoffee's Avatar
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    Cleveland, Ohio, United States
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    The logs do show alot of sync errors that would be my guess is bad modem
    Comptia a+ n+

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