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Thread: JuanSearch help!!!

  1. #1

    JuanSearch help!!!

    I have a trojan on my computer which my anti virus keeps detecting as JuanSearch. Here is the HijackThis log file. How do I destroy this trojan?


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:11:16 PM, on 12/2/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16735)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\ibmpmsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\ThinkPad\Bluetooth
    Software\bin\btwdins.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\IPSSVC.EXE
    C:\Program
    Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
    C:\Program Files\Common Files\Apple\Mobile Device
    Support\bin\AppleMobileDeviceService.exe
    C:\Program
    Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Microsoft Small Business\Business
    Contact Manager\BcmSqlStartupSvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Diskeeper
    Corporation\Diskeeper\DkService.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Common
    Files\InterVideo\RegMgr\iviRegMgr.exe
    C:\Program Files\Common Files\Symantec
    Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    C:\Program Files\McAfee\VirusScan
    Enterprise\engineserver.exe
    C:\Program Files\McAfee\Common
    Framework\FrameworkService.exe
    C:\Program Files\McAfee\VirusScan
    Enterprise\vstskmgr.exe
    C:\WINDOWS\system32\mfevtps.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    c:\program files\lenovo\system update\suservice.exe
    C:\Program Files\Common
    Files\Lenovo\tvt_reg_monitor_svc.exe
    C:\WINDOWS\System32\TPHDEXLG.exe
    C:\Program Files\Lenovo\Rescue and
    Recovery\rrpservice.exe
    C:\Program Files\Lenovo\Rescue and
    Recovery\rrservice.exe
    c:\Program Files\Common
    Files\Lenovo\Scheduler\tvtsched.exe
    C:\Program Files\Lenovo\Rescue and
    Recovery\ADM\IUService.exe
    C:\Program Files\McAfee\VirusScan
    Enterprise\mcshield.exe
    C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
    C:\Program Files\Common Files\Lenovo\Logger\logmon.exe
    C:\Program
    Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Diskeeper
    Corporation\Diskeeper\DkIcon.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe
    C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe
    C:\WINDOWS\system32\TpShocks.exe
    C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\Common
    Files\Lenovo\Scheduler\scheduler_proxy.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Common
    Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Lenovo\AwayTask\AwaySch.EXE
    C:\PROGRA~1\THINKV~1\PrdCtr\LPMGR.exe
    C:\Program Files\ThinkVantage\AMSG\Amsg.exe
    C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
    C:\Program
    Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
    C:\Program Files\Lenovo\Client Security
    Solution\cssauth.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Symantec
    Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    C:\Program Files\McAfee\Common Framework\udaterui.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Documents and Settings\William Evans\Local
    Settings\Application
    Data\Google\Update\GoogleUpdate.exe
    C:\Program Files\ThinkPad\Bluetooth
    Software\BTTray.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe
    C:\Program Files\Lenovo\Zoom\TpScrex.exe
    C:\Program Files\Lenovo\Client Security
    Solution\tvtpwm_tray.exe
    C:\Program Files\McAfee\Common Framework\McTray.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Documents and Settings\William Evans\Local
    Settings\Application
    Data\Google\Chrome\Application\chrome.exe

    R1 - HKCU\Software\Microsoft\Internet
    Explorer\Main,Search Bar =
    http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R1 - HKCU\Software\Microsoft\Internet
    Explorer\Main,Search Page =
    http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R0 - HKCU\Software\Microsoft\Internet
    Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet
    Explorer\Main,Default_Page_URL =
    http://lenovo.live.com
    R1 - HKLM\Software\Microsoft\Internet
    Explorer\Main,Default_Search_URL =
    http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet
    Explorer\Main,Search Page =
    http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet
    Explorer\Main,Start Page =
    http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet
    Explorer\SearchURL,(Default) =
    http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R1 -
    HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
    Settings,ProxyOverride = *.local
    O2 - BHO: SSVHelper Class -
    {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
    Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: scriptproxy -
    {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program
    Files\McAfee\VirusScan Enterprise\scriptsn.dll
    O2 - BHO: {376b864d-0d03-145a-08d4-fe8f562c3e3b} -
    {b3e3c265-f8ef-4d80-a541-30d0d468b673} -
    C:\WINDOWS\system32\ycujtn.dll
    O2 - BHO: Windows Live Toolbar Helper -
    {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program
    Files\Windows Live Toolbar\msntb.dll
    O3 - Toolbar: Windows Live Toolbar -
    {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program
    Files\Windows Live Toolbar\msntb.dll
    O4 - HKLM\..\Run: [PWRMGRTR] rundll32
    C:\PROGRA~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
    O4 - HKLM\..\Run: [BLOG] rundll32
    C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program
    Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program
    Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [TPFNF7] C:\Program
    Files\Lenovo\NPDIRECT\TPFNF7SP.exe /r
    O4 - HKLM\..\Run: [TPHOTKEY] C:\Program
    Files\Lenovo\HOTKEY\TPOSDSVC.exe
    O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
    O4 - HKLM\..\Run: [EZEJMNAP]
    C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program
    Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog
    Devices\SoundMAX\Smax4.exe /tray
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
    C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    /keeploaded /nodetect
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE
    C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [TVT Scheduler Proxy] C:\Program
    Files\Common
    Files\Lenovo\Scheduler\scheduler_proxy.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
    Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [DLA]
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [ISUSPM Startup]
    C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe
    -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program
    Files\Common
    Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [AwaySch] C:\Program
    Files\Lenovo\AwayTask\AwaySch.EXE
    O4 - HKLM\..\Run: [LPManager]
    C:\PROGRA~1\THINKV~1\PrdCtr\LPMGR.exe
    O4 - HKLM\..\Run: [AMSG] C:\Program
    Files\ThinkVantage\AMSG\Amsg.exe /startup
    O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program
    Files\Diskeeper Corporation\Diskeeper\DkIcon.exe"
    O4 - HKLM\..\Run: [ACTray] C:\Program
    Files\ThinkPad\ConnectUtilities\ACTray.exe
    O4 - HKLM\..\Run: [ACWLIcon] C:\Program
    Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
    O4 - HKLM\..\Run: [cssauth] "C:\Program
    Files\Lenovo\Client Security Solution\cssauth.exe"
    silent
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
    Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program
    Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher]
    "C:\Program Files\Adobe\Reader
    8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program
    Files\Common Files\Symantec
    Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe"
    /a /m "C:\Program Files\Common Files\Symantec
    Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [NI.GSCNS]
    "C:\DOCUME~1\WILLIA~1\LOCALS~1\Temp\morancnsws.tmp"
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program
    Files\McAfee\Common Framework\udaterui.exe"
    /StartedFromRunKey
    O4 - HKLM\..\Run: [ShStatEXE] "C:\Program
    Files\McAfee\VirusScan Enterprise\SHSTAT.EXE"
    /STANDALONE
    O4 - HKCU\..\Run: [ctfmon.exe]
    C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows
    Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and
    Settings\William Evans\Local Settings\Application
    Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [prunnet]
    "C:\WINDOWS\system32\prunnet.exe"
    O4 - HKCU\..\Run: [gadcom] "C:\Documents and
    Settings\William Evans\Application
    Data\gadcom\gadcom.exe"
    61A847B5BBF728173599284503996897C881250221C8670836AC4FA7C8833201749139
    O4 - HKCU\..\Run: [Twain] C:\Documents and
    Settings\William Evans\Application
    Data\Twain\Twain.exe
    O4 - Startup: OneNote 2007 Screen Clipper and
    Launcher.lnk = C:\Program Files\Microsoft
    Office\Office12\ONENOTEM.EXE
    O4 - Global Startup: Adobe Gamma Loader.lnk =
    C:\Program Files\Common Files\Adobe\Calibration\Adobe
    Gamma Loader.exe
    O4 - Global Startup: Bluetooth.lnk = ?
    O4 - Global Startup: Digital Line Detect.lnk =
    C:\Program Files\Digital Line Detect\DLG.exe
    O8 - Extra context menu item: &Windows Live Search -
    res://C:\Program Files\Windows Live
    Toolbar\msntb.dll/search.htm
    O8 - Extra context menu item: E&xport to Microsoft
    Excel -
    res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Send to &Bluetooth
    Device... - C:\Program Files\ThinkPad\Bluetooth
    Software\btsendto_ie_ctx.htm
    O9 - Extra button: (no name) -
    {0045D4BC-5189-4b67-969C-83BB1906C421} - C:\Program
    Files\Lenovo\Client Security
    Solution\tvtpwm_ie_com.dll
    O9 - Extra 'Tools' menuitem: ThinkVantage Password
    Manager... - {0045D4BC-5189-4b67-969C-83BB1906C421} -
    C:\Program Files\Lenovo\Client Security
    Solution\tvtpwm_ie_com.dll
    O9 - Extra button: (no name) -
    {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
    Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console -
    {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
    Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Send to OneNote -
    {2670000A-7350-4f3c-8081-5663EE0C6C49} -
    C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote -
    {2670000A-7350-4f3c-8081-5663EE0C6C49} -
    C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research -
    {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
    C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: Messenger -
    {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
    Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger -
    {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
    Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C}
    (WUWebControl Class) -
    https://update.microsoft.com/windows...?1213789934859
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}
    (Shockwave Flash Object) -
    http://fpdownload2.macromedia.com/ge...nt/swflash.cab
    O20 - AppInit_DLLs: ycujtn.dll
    O20 - Winlogon Notify: ACNotify - ACNotify.dll (file
    missing)
    O23 - Service: Ac Profile Manager Service
    (AcPrfMgrSvc) - Lenovo - C:\Program
    Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
    O23 - Service: Access Connections Main Service (AcSvc)
    - Lenovo - C:\Program
    Files\ThinkPad\ConnectUtilities\AcSvc.exe
    O23 - Service: Adobe LM Service - Unknown owner -
    C:\Program Files\Common Files\Adobe Systems
    Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. -
    C:\Program Files\Common Files\Apple\Mobile Device
    Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler -
    Symantec Corporation - C:\Program
    Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. -
    C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Bluetooth Service (btwdins) - Broadcom
    Corporation. - C:\Program Files\ThinkPad\Bluetooth
    Software\bin\btwdins.exe
    O23 - Service: Diskeeper - Diskeeper Corporation -
    C:\Program Files\Diskeeper
    Corporation\Diskeeper\DkService.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log
    (EvtEng) - Intel Corporation - C:\Program
    Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: Google Updater Service (gusvc) - Google
    - C:\Program Files\Google\Common\Google
    Updater\GoogleUpdaterService.exe
    O23 - Service: ThinkPad PM Service (IBMPMSVC) - Lenovo
    - C:\WINDOWS\system32\ibmpmsvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT)
    - Macrovision Corporation - C:\Program Files\Common
    Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program
    Files\iPod\bin\iPodService.exe
    O23 - Service: IPS Core Service (IPSSVC) - Lenovo
    Group Limited - C:\WINDOWS\system32\IPSSVC.EXE
    O23 - Service: IviRegMgr - InterVideo - C:\Program
    Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    O23 - Service: LiveUpdate - Symantec Corporation -
    C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex
    (LiveUpdate Notice Ex) - Unknown owner - C:\Program
    Files\Common Files\Symantec Shared\ccSvcHst.exe (file
    missing)
    O23 - Service: LiveUpdate Notice Service - Symantec
    Corporation - C:\Program Files\Common Files\Symantec
    Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: McAfee Engine Service
    (McAfeeEngineService) - McAfee, Inc. - C:\Program
    Files\McAfee\VirusScan Enterprise\engineserver.exe
    O23 - Service: McAfee Framework Service
    (McAfeeFramework) - McAfee, Inc. - C:\Program
    Files\McAfee\Common Framework\FrameworkService.exe
    O23 - Service: McAfee McShield (McShield) - McAfee,
    Inc. - C:\Program Files\McAfee\VirusScan
    Enterprise\mcshield.exe
    O23 - Service: McAfee Task Manager (McTaskManager) -
    McAfee, Inc. - C:\Program Files\McAfee\VirusScan
    Enterprise\vstskmgr.exe
    O23 - Service: McAfee Validation Trust Protection
    Service (mfevtp) - McAfee, Inc. -
    C:\WINDOWS\system32\mfevtps.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) -
    NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry
    Service (RegSrvc) - Intel Corporation - C:\Program
    Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service
    (S24EventMonitor) - Intel Corporation - C:\Program
    Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: System Update (SUService) - Lenovo
    Group Limited - c:\program files\lenovo\system
    update\suservice.exe
    O23 - Service: ThinkVantage Registry Monitor Service -
    Lenovo Group Limited - C:\Program Files\Common
    Files\Lenovo\tvt_reg_monitor_svc.exe
    O23 - Service: ThinkPad HDD APS Logging Service
    (TPHDEXLGSVC) - Lenovo. -
    C:\WINDOWS\System32\TPHDEXLG.exe
    O23 - Service: TSS Core Service (TSSCoreService) - IBM
    - C:\Program Files\Lenovo\Client Security
    Solution\tvttcsd.exe
    O23 - Service: TVT Backup Protection Service - Unknown
    owner - C:\Program Files\Lenovo\Rescue and
    Recovery\rrpservice.exe
    O23 - Service: TVT Backup Service - Lenovo Group
    Limited - C:\Program Files\Lenovo\Rescue and
    Recovery\rrservice.exe
    O23 - Service: TVT Scheduler - Lenovo Group Limited -
    c:\Program Files\Common
    Files\Lenovo\Scheduler\tvtsched.exe
    O23 - Service: tvtnetwk - Unknown owner - C:\Program
    Files\Lenovo\Rescue and Recovery\ADM\IUService.exe

    --
    End of file - 15735 bytes

  2. #2
    Dr Tweak mnosteele52's Avatar
    Join Date
    Jul 2001
    Location
    Chesapeake, VA
    Posts
    11,912
    Please follow the link in my signature, Malware Removal Guide then post a new log.


  3. #3
    thanks, I only got halfway down your list before it stopped popping up. something like 84 detections. One thing though, after using the SuperAnti Virus I restarted my computer, got a BSOD, then it booted right up. Should I be concerned it took out something necessary? And if so where does SuperAnti Virus quarunteen(sp) these items?

  4. #4
    Dr Tweak mnosteele52's Avatar
    Join Date
    Jul 2001
    Location
    Chesapeake, VA
    Posts
    11,912
    Do you mean SUPERAntiSpyware? If so the BSOD could have been caused by a file that it removed, if you do not see a BSOD anymore then you should be ok.


  5. #5
    Assistant Admin Ken's Avatar
    Join Date
    Dec 1969
    Location
    Tampa
    Posts
    12,043
    WOW! Your laptop sure has a lot of stuff running at start up. I bet it runs very slow... I would definitely remove most of that update and support stuff from start up... (That doesn't uninstall it, it just won't start the program until you start it...)

    May I ask what prog you are using that is Symantec? The reason I ask is you have McAfee anti virus running and it appears a Symantec security suite as well. Never use 2 anti virus programs at the same time...
    I would also recommend uninstalling both of them as neither is very good anymore. (You getting the trojan should tell you that...) If you don't want to buy another, just search through the boards here as there are free ones that perform much better...


    Let us know if you need more details on what I have posted...

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