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Thread: Comcast High Speed Internet Availability ...

  1. #1
    M100C
    Guest

    Comcast High Speed Internet Availability ...

    All,
    I have been having nearly daily service interruptions with Comcast.
    They've had a technician to my house twice (when the service was
    working), and when I call in for service, they note that they cannot
    see my modem. They have downplayed the downtime. Here is my
    question:

    Is there a way to monitor the availablity of service using a program
    running on one of my computers?

    Thanks,
    Chris

  2. #2
    Bill M.
    Guest

    Re: Comcast High Speed Internet Availability ...

    On Sun, 24 Aug 2008 17:20:30 -0700 (PDT), M100C <clbeltz@gmail.com>
    wrote:

    >All,
    >I have been having nearly daily service interruptions with Comcast.
    >They've had a technician to my house twice (when the service was
    >working), and when I call in for service, they note that they cannot
    >see my modem. They have downplayed the downtime. Here is my
    >question:
    >
    >Is there a way to monitor the availablity of service using a program
    >running on one of my computers?
    >
    >Thanks,
    >Chris


    I had a similar problem in 2005 and I used a program called
    PingPlotter to graphically show periods of downtime, as in time and
    duration. The next Tech that showed up seemed impressed, but who
    knows.

    I don't think it helped him find and repair the problem, (he did that
    on his own), but it did seem to help him understand that there was
    indeed a problem, which is usually the biggest hurdle.

    --
    Bill

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