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Thread: Chicago Comcast Sucks - Rant

  1. #1
    Senior Member ghettoside's Avatar
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    Exclamation Chicago Comcast Sucks - Rant

    I've been disturbed tonite by yet one more call from Comcast about something that supposedly my hands were washed of almost a month ago after 2 months of harassment.

    I have a migraine, I was resting in the quiet dark, and the call pissed me off.

    Comcast Chicago required an $80 deposit to be paid at the time of install, either check or money order. On the Comcast Triple Play deal.

    So July 31 I gave an $80 MO (made out to Comcast w/ my info on it) to the installers when they arrived.

    When I ordered service, I was told to expect that the $80 credit would not show on my first bill. Just deduct the $80 from the amount due, pay that. So I did that.

    Throughout the end of august until oct 12... Comcast kept turning my service off. Like twice a week. It was really pissing me off. Hours of phone time to get my service back on.

    Why?

    Because I had NOT paid the $80- they said.

    I faxed copies of the install work order- signed by the installer that he rec'd the $80 COD.

    and copies of the front and back of the money order receipt.

    I gave them exactly what they asked for, over and over.

    I faxed that chit to 3 different Comcast Billing Centers 6 friggin times.

    I paid the local currency exchange to fax the last 3 times because Comcast seemed to have a problem getting my faxes, although my reports showed ok trans. So I'm already out like $13 for faxing costs I don't get reimbursed for.

    Plus gave the all the pertinent info on the MO verbally countless times... what # MO was, what currency exchange from, phone #'s, etc....

    so there were all sorts of reactivation fees and late fees and ******** on my account.

    So oct 15 I finally got credit for the $80.



    you can see the "COD payment lost" oct 15 $80 credit

    So tonite... "hello this is Comcast calling... by any chance do you still have your documentation...? "

    Lousy mofos. WTF are they thinking...

    of course I have the papers.

    faxed them over from home. they are supposed to call me back by tomorry 3p.

    I heard that before... no call and then service off again.

    reminds me of mad max beyond thunderdome... master/blaster turns off the power and says "who run barter town?" ... and brings everything to a screeching halt until his butt gets kissed.

    Comcast expects me to pay another $80 because they misplaced the original? WTF is wrong w/ that picture?

    This time if it goes off it'll stay off.

    I was going to switch to Speakeasy but then Comcast gave me the $80 credit before I ordered speakeasy.

    Oh, Comcast extorted $60 out of me oct 13. Due to the $80... my account was behind and that time I had to pay $60 or it would stay off. I elected to pay the next day and planned to use the service til the end of month to secure new service.
    Quote Originally Posted by Norm View Post

    There are idiots everywhere.

    At work, in forums, in poetry classes, everywhere!

  2. #2
    Second Most EVIL YARDofSTUF's Avatar
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    People still use money orders?

    I would have paid via debit card, I dont trust handing people stuff like that. As you hand the cash/MO out its liek something in your head says "this is gonna cause a problem" just because its not the normal type of payment people make.

    I do believe this post will allow you entry into Sava's Comcast Hate Club though,

  3. #3
    Ohh Hell yeah.. Sava700's Avatar
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    Quote Originally Posted by YARDofSTUF View Post

    I do believe this post will allow you entry into Sava's Comcast Hate Club though,
    you damn straight!!

  4. #4
    Senior Member ghettoside's Avatar
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    Quote Originally Posted by YARDofSTUF View Post
    People still use money orders?

    I would have paid via debit card, I dont trust handing people stuff like that. As you hand the cash/MO out its liek something in your head says "this is gonna cause a problem" just because its not the normal type of payment people make.

    I do believe this post will allow you entry into Sava's Comcast Hate Club though,
    I have a slight problem getting bank account.

    I just buy a visa gift card if I need something by card.

    and yups, I should've used one of those instead of the money order.

    Still, it is outrageous that I am expected to pay another $80. They could easily have checked on the MO. they had full info. they signed off (their installer did anyway) that they rec'd the $80.

    Thanks for letting me know about Sava's Comcast Hate Club. I hope he visits here. On my way offline and to the dark. I hope to see nice hateful things about Comcast when I come back.


    Quote Originally Posted by Norm View Post

    There are idiots everywhere.

    At work, in forums, in poetry classes, everywhere!

  5. #5
    Senior Member ghettoside's Avatar
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    Quote Originally Posted by Sava700 View Post
    you damn straight!!


    I will see you later Sava
    Quote Originally Posted by Norm View Post

    There are idiots everywhere.

    At work, in forums, in poetry classes, everywhere!

  6. #6
    EvilAngel search team ace's Avatar
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    Have you checked to see if WOW is available there? What is your zip code there?

  7. #7
    Resident Rodent Randy's Avatar
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    Quote Originally Posted by ace View Post
    Have you checked to see if WOW is available there? What is your zip code there?
    shouldn't you be cleaning your dremel er sum chit?

    I was going to post a link to that thread, but the SG search results for "bullsh|t" were too numerous

    sometimes you have to think outside the box to get inside the box .

  8. #8
    Senior Member ghettoside's Avatar
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    Quote Originally Posted by Sava700 View Post
    you damn straight!!
    link?

    pm me the membership details too please
    Quote Originally Posted by Norm View Post

    There are idiots everywhere.

    At work, in forums, in poetry classes, everywhere!

  9. #9
    Ohh Hell yeah.. Sava700's Avatar
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    Quote Originally Posted by ghettoside View Post
    link?

    pm me the membership details too please
    your auto inserted once you curse out one of the CSR's.

  10. #10
    Senior Member ghettoside's Avatar
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    Quote Originally Posted by ace View Post
    Have you checked to see if WOW is available there? What is your zip code there?
    Thanks ace

    60639

    I did numerous searches last month.

    Speakeasy has the fastest service and no phone service required.

    I really like FiOS, but it's not in my zip yet

    sbc dsl is out of the question. Their service sucks and I got pissed at extra charges constantly. I owe them money- which btw they will never f*ckin see.
    Quote Originally Posted by Norm View Post

    There are idiots everywhere.

    At work, in forums, in poetry classes, everywhere!

  11. #11
    Senior Member ghettoside's Avatar
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    Quote Originally Posted by Sava700 View Post
    your auto inserted once you curse out one of the CSR's.


    Well I am in 3 times then, lol.

    I exploded on 3 of the azzholes during the past 2 months.
    Quote Originally Posted by Norm View Post

    There are idiots everywhere.

    At work, in forums, in poetry classes, everywhere!

  12. #12
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    That's why I dropped them awhile ago, got Directv and sbc dsl (have had no problems with them and get the same surfing speed, just a little slower on dl). Their customer service is horrid and their installers are a bunch of idiots. They kept cutting off my service, because the damned installers didn't tag my line correctly.

  13. #13
    Ohh Hell yeah.. Sava700's Avatar
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    their upload sucks... I've been trying to FTP a 6gig batch of files since last night at 7pm and its still not done at about 90/k sec and thats all I can push out of the useless connection.

  14. #14
    Moderator Roody's Avatar
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    I would file a report against Comcast with the BBB.

  15. #15
    Second Most EVIL YARDofSTUF's Avatar
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    Quote Originally Posted by Sava700 View Post
    their upload sucks... I've been trying to FTP a 6gig batch of files since last night at 7pm and its still not done at about 90/k sec and thats all I can push out of the useless connection.
    Dont you have dsl too?

    why not split them up over both? Also with upload powerboost it would make sense to group them in smaller uploads if your at the PC.

  16. #16
    Ohh Hell yeah.. Sava700's Avatar
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    Quote Originally Posted by YARDofSTUF View Post
    Dont you have dsl too?

    why not split them up over both? Also with upload powerboost it would make sense to group them in smaller uploads if your at the PC.
    I dropped DSL cause Embarq wouldn't stand up to sprintlink and their evening high latency issues and everytime I called about a problem they wanted me to boot the damn computer into safemode to test anything.. hell no.

    Comcast seems to be doing better here lately but why I haven't gotten my upload powerboost like the rest of the country is beyond me.

  17. #17
    TypicalWhitePerson JC's Avatar
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    Quote Originally Posted by ghettoside View Post
    I have a slight problem getting bank account.



    ?...Hows that? I've just never heard of not being able to get a bank account.
    Speedguide.... If you don't love Obama you won't like it here.
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  18. #18
    Senior Member ghettoside's Avatar
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    well they did not contact me today

    why doesn't that surprise me
    Quote Originally Posted by Norm View Post

    There are idiots everywhere.

    At work, in forums, in poetry classes, everywhere!

  19. #19
    Senior Member ghettoside's Avatar
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    Quote Originally Posted by Comtrad View Post
    That's why I dropped them awhile ago, got Directv and sbc dsl (have had no problems with them and get the same surfing speed, just a little slower on dl). Their customer service is horrid and their installers are a bunch of idiots. They kept cutting off my service, because the damned installers didn't tag my line correctly.
    I had no probs w/ my dsl either really, just that I kept getting all kinds of extra charges on the phone end of a supposedly unlimited nationwide plan, and every time I called sbc for explanations those azzholes could not explain the charges. So I said the hell w/ it finally. I didn't pay for 2 months, then they shut it off... 2 days before I moved, lol.

    My bud Luis is having this same issue w/ sbc (in round lake). He's looking for an alternative. He complains of tax on tax too, lol.

    I've saw a bunch of horror stories when googling comcast last month. It seems their cust service sucks everywhere.

    I don't watch much tv, so I could get by w/ just net service. Most of my friends like DISH for tv.

    Comcast is using contractors to do many of their installs in the city. I got contractors., and yups, they were idiots too.
    Quote Originally Posted by Norm View Post

    There are idiots everywhere.

    At work, in forums, in poetry classes, everywhere!

  20. #20
    Senior Member ghettoside's Avatar
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    Quote Originally Posted by Sava700 View Post
    their upload sucks... I've been trying to FTP a 6gig batch of files since last night at 7pm and its still not done at about 90/k sec and thats all I can push out of the useless connection.
    I haven't upped much large files since I've been here so I can't tell you much. I'll take a look later at what my ftp is like.

    That does seem like awful slow.

    I've got good speed.

    Quote Originally Posted by Norm View Post

    There are idiots everywhere.

    At work, in forums, in poetry classes, everywhere!

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