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Thread: Serious crashing problems

  1. #1

    Serious crashing problems

    I'm running windows XP. I have Norton updated.

    My computer will freeze up any time it feels now. Sometimes in Mozilla, sometimes in games. I have used disk clean, I have attempted a defrag (was able to defrag about 40%). I updated my video card driver (Radeon 7200). I'm running out of options. A few notes, when I run Spybot S&D, it won't find any legit spyware. But, when I run NoAdware it finds a couple mirar toolbars in the registry and activshopper in internetexplorer.ink. I can't clean them with noadware because it wants me to register, and I really don't feel like forking out anymore money right now. I renewed my Norton, spent about 200 on router and adapter equipment to fix my connection, because my internet was going slow for a week and eventually went down all together. I later found out that it was probably something in the registries because winsockxpfix was able to restore my internet, although it lags every 2 minutes if I'm not already frozen up and ready to reboot...

    With that said, I guess I need to take this 1 step at a time. Can someone recommend me a good (free) spyware remover? I can't really say if the source of all the problems are from spyware, but I guess it would be wise to get that out of the way at first. Like I said, I'm running out of options and I'm not really a computer buff so this is driving me insane.

  2. #2
    Advanced Member
    Join Date
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    578
    "....I can't clean them with noadware because it wants me to register,..."

    Does it show the registry root? If so, go there manually and delete it, if you think it is not belongs to your normal system entries. Back up before you do it anyway.. If it doesn't show the exact root in that program, go to regedit and search that key word to bring up that key entry.

  3. #3
    Elite Member TonyT's Avatar
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    Jan 2000
    Location
    Fairfax, VA
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    10,338
    Download and run HijackThis, post the scan log here.
    http://www.merijn.org/files/HiJackThis_v2.exe
    No one has any right to force data on you
    and command you to believe it or else.
    If it is not true for you, it isn't true.

    LRH

  4. #4
    Dr Tweak mnosteele52's Avatar
    Join Date
    Jul 2001
    Location
    Chesapeake, VA
    Posts
    11,912
    Do as Tony suggests and follow this list:

    If you think your computer has been compromised by malware then please follow these instructions for proper cleanup.

    1. Disable System Restore then reboot your pc, this will delete all old restore points.

    2. Download and run CrapCleaner, this will clean out all of your temporary and junk files.

    3. Do a free online virus scan from BitDefender and remove all that it finds.

    4. Download, update and do a full system scan with SpyBot Search & Destroy 1.5.1 and remove all that it finds.

    5. Download, update and do a full system scan with Ad-Aware 2007 and remove all that it finds.

    6. Download, update and do a full system scan with SUPERAntiSpyware and remove all that it finds.

    7. Download, update and do a full system scan with AVG Anti-Spyware and remove all that it finds.

    8. Download and run AutoRuns and see if there is anything suspicious. You have to know what you are looking for but it is an invaluable tool, it is kind of like HijackThis on steriods.

    9. Download, update and do a full system scan with Windows Defender and remove all that it finds.

    9. Download and do a scan with HijackThis 2.0.0 and post the results here in the forums so I can assist you.

    10. Download and update SpywareBlaster to help stay malware free.

    11. Use ZonedOut to help prevent future infections.

    12. If you are not already using Kaspersky Anti-Virus, BitDefender Anti-Virus or NOD32 Anti-Virus then uninstall your current anti-virus program (Norton, McAfee, TrendMicro etc.) and install then update and scan with the free 30 day trial of Kaspersky Anti-Virus 7.

    13. Do ALL of the latest Windows Updates to ensure your OS is patched properly.


  5. #5
    Ohh Hell yeah.. Sava700's Avatar
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    I'd get rid of Norton first before doing anything..but thats me.

  6. #6
    Quote Originally Posted by TonyT View Post
    Download and run HijackThis, post the scan log here.
    http://www.merijn.org/files/HiJackThis_v2.exe
    I guess this is the log you were asking for. I noticed O10 says unknown.

    Code:
    Logfile of Trend Micro HijackThis v2.0.0 (BETA)
    Scan saved at 8:17:20 AM, on 9/18/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    Boot mode: Normal
    
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
    C:\Program Files\Autodesk\3dsMax8\mentalray\satellite\raysat_3dsmax8server.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
    C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\WZCBDL Service\WZCBDLS.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\WgaTray.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\D-Link\Air USB Utility\AirCFG.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
    C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\program files\valve\steam\steam.exe
    C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
    C:\Program Files\Logitech\SetPoint\SetPoint.exe
    C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
    C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Documents and Settings\MyName\Desktop\HiJackThis_v2.exe
    
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [D-Link Air USB Utility] C:\Program Files\D-Link\Air USB Utility\AirCFG.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
    O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Steam] "c:\program files\valve\steam\steam.exe" -silent
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
    O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
    O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
    O4 - Global Startup: Logitech SetPoint.lnk = ?
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
    O4 - Global Startup: Wireless Connection Manager.lnk = ?
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
    O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1124230019453
    O18 - Protocol: bw+0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw+0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw-0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw-0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw00 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw00s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw10 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw10s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw20 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw20s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw30 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw30s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw40 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw40s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw50 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw50s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw60 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw60s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw70 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw70s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw80 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw80s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw90 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw90s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwa0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwa0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwb0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwb0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwc0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwc0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwd0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwd0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwe0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwe0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwf0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwf0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
    O18 - Protocol: bwg0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwg0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwh0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwh0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwi0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwi0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwj0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwj0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwk0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwk0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwl0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwl0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwm0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwm0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwn0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwn0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwo0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwo0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwp0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwp0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwq0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwq0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwr0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwr0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bws0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bws0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwt0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwt0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwu0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwu0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwv0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwv0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bww0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bww0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwx0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwx0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwy0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwy0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwz0 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwz0s - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: offline-8876480 - {3CE0C29C-EF6E-44A6-A80F-734997C8181E} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
    O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: RaySat_3dsmax8 Server (mi-raysat_3dsmax8) - Unknown owner - C:\Program Files\Autodesk\3dsMax8\mentalray\satellite\raysat_3dsmax8server.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: WZCBDL Service (WZCBDLService) - D-Link - C:\Program Files\WZCBDL Service\WZCBDLS.exe
    
    --
    End of file - 23680 bytes
    Anyway, thanks for all the resources. I'll try a few of the spyware cleaners. I'm not sure about antivirus though, I'm pretty sure I would have to uninstall Norton to run those, if it becomes a last resort I'll consider it (had a bad experience with Norton+McAfee running). Also, my windows is allegedly "not authentic", although its actually a copy from the other computer in this house (this makes me no longer available for select security updates, and it reminds me this often...) Thanks so much for any help guys, I figure this will be a grueling learning experience, hopefully we can get this fixed soon.

  7. #7
    Elite Member Norm's Avatar
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    After removing any spyware, I would do a check on that drive for bad sectors as well.

    Start>Run>CMD

    In the command window type:

    chkdsk c: /r
    Hit[Enter]
    Note: Include the spaces on both sides of C:

    When asked to check drive on next boot type the letter Y
    Hit[Enter]

    Reboot.

    Note: If your system drive is not C: then change the letter in the command above to the letter of YOUR system drive.

  8. #8
    I'll try that after I download some of these programs.

    I ran a search for nwprovau and found this thread, apparently its a legit file, but this person has a very similar problem.

    http://boards.cexx.org/index.php?top...prev_next=next




    Edit: I just ran AdAware 2007. It didn't find any "critical objects", but it found 45 privacy objects. Most of them are tracking cookies, which I will delete, and there are 3 MRU objects. I don't know what MRU means, but 2 of them are "MRU registry keys", and 1 of them says the path is in my documents and settings. It won't show the full file path of any of them though. If you are sure these are safe to remove, give me the "go".
    Last edited by ihaterouters; 09-18-07 at 09:23 AM.

  9. #9
    Elite Member Norm's Avatar
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    How much ram do you have?

    There are a lot of things starting up with windows that are completely unnecessary.

    I'm thinking you aren't crashing or locking up, but you are doing a lot of paging. Your CPU is so busy with other things it doesn't have time for YOU!

    If it were my own machine I'd uninstall all Norton/Semantec products and use alternatives. I'd get rid of all those Logitech/protocol entries too.
    I'd also get rid of all those schedulers for updates.

    MRU = Most Recently Used

  10. #10
    Moderator YeOldeStonecat's Avatar
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    Quote Originally Posted by ihaterouters View Post
    , I'm pretty sure I would have to uninstall Norton to run those, if it becomes a last resort I'll consider it (had a bad experience with Norton+McAfee running).
    Any two antivirus products installed and running with real time protection both enabled will usually cause conflicts. I won't put either of those two on my rig by themselves even...ack. Far superior products out there which are lighter and have much better detection.
    MORNING WOOD Lumber Company
    Guinness for Strength!!!

  11. #11
    Quote Originally Posted by Norm View Post
    How much ram do you have?

    There are a lot of things starting up with windows that are completely unnecessary.

    I'm thinking you aren't crashing or locking up, but you are doing a lot of paging. Your CPU is so busy with other things it doesn't have time for YOU!

    If it were my own machine I'd uninstall all Norton/Semantec products and use alternatives. I'd get rid of all those Logitech/protocol entries too.
    I'd also get rid of all those schedulers for updates.

    MRU = Most Recently Used
    I have 1GB of ram.

    I see what you're saying about a lot of things starting up, but I don't understand why I would be getting all these problems now instead of whenever all these actions originally occured.
    I'm not sure how to get rid of all this to be honest. If I do get rid of Norton, it will be the last thing I remove. I think for now I'm going to try to finish downloading and scanning with the rest of the recommended spyware programs. After that, I'll try to use that chksdk. A quick note, I checked another site and they told me to do just "chksdk /f". Is that incorrect?

  12. #12
    Elite Member Norm's Avatar
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    Quote Originally Posted by ihaterouters View Post
    I have 1GB of ram.

    I see what you're saying about a lot of things starting up, but I don't understand why I would be getting all these problems now instead of whenever all these actions originally occured.
    I'm not sure how to get rid of all this to be honest. If I do get rid of Norton, it will be the last thing I remove. I think for now I'm going to try to finish downloading and scanning with the rest of the recommended spyware programs. After that, I'll try to use that chksdk. A quick note, I checked another site and they told me to do just "chksdk /f". Is that incorrect?
    Go with /r to find and repair bad sectors.

    The /f switch doesn't find bad sectors, it only fixes filing system errors.

    With a gig of ram, and a fairly recent cpu, you shouldn't be having paging problems, unless of course you have bad sectors or your page file is corrupted or part of it lies in bad sectors.

    Also note that if you have been removing the cable to your drive you MAY have ruined the connectors on the cable, and that will cause the same type of problems.

    P.S. chkdsk c: /r takes a long time, so do it before you go to bed and let it run all night.



    Here's an overview of all the chkdsk switches.

    CHKDSK [volume[[path]filename]]] [/F] [/V] [/R] [/X] [/I] [/C] [/L[:size]]


    volume Specifies the drive letter (followed by a colon),
    mount point, or volume name.
    filename FAT/FAT32 only: Specifies the files to check for fragment
    .
    /F Fixes errors on the disk.
    /V On FAT/FAT32: Displays the full path and name of every fi
    on the disk.
    On NTFS: Displays cleanup messages if any.
    /R Locates bad sectors and recovers readable information
    (implies /F).
    /L:size NTFS only: Changes the log file size to the specified nu
    of kilobytes. If size is not specified, displays current
    size.
    /X Forces the volume to dismount first if necessary.
    All opened handles to the volume would then be invalid
    (implies /F).
    /I NTFS only: Performs a less vigorous check of index entrie
    /C NTFS only: Skips checking of cycles within the folder
    structure.

    The /I or /C switch reduces the amount of time required to run Chkdsk by
    skipping certain checks of the volume.

  13. #13
    Well I ran the CHKDSK /r while I was at campus. I came back and my computer was rebooted, so I'm not exactly sure what it did. What is my next move?

  14. #14
    Elite Member Norm's Avatar
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    Any improvement in the computers operation?
    Still locking up, and/or crashing?

    Check the event logs for errors.

    Look for winlogon in system events to find the results of the chkdsk.

  15. #15
    It locked up about 5 minutes ago... had to reboot again.

    Where is system events?

  16. #16
    Elite Member Norm's Avatar
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    Right click "My Computer">Manage

    You find the event viewer in there.

    Winlogon may be in applications events (or System) my memory fails sometimes , right click it (winlogon), and select properties to view the chkdsk log.

    Also check all other events, and note the time of the last crash. Look for red x's and yellow !'s for problem events.
    You may find out the problem is a driver, or malfunctioning piece of hardware/software.

  17. #17
    It was in applications.

    Code:
    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is C:.
    
    A disk check has been scheduled.
    Windows will now check the disk.                         
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 485 unused index entries from index $SII of file 0x9.
    Cleaning up 485 unused index entries from index $SDH of file 0x9.
    Cleaning up 485 unused security descriptors.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.
    
      39070048 KB total disk space.
      33102768 KB in 92210 files.
         34248 KB in 8909 indexes.
             0 KB in bad sectors.
        177564 KB in use by the system.
         65536 KB occupied by the log file.
       5755468 KB available on disk.
    
          4096 bytes in each allocation unit.
       9767512 total allocation units on disk.
       1438867 allocation units available on disk.
    
    Internal Info:
    10 ad 01 00 0a 8b 01 00 e9 4a 02 00 00 00 00 00  .........J......
    f7 0f 00 00 01 00 00 00 e9 04 00 00 00 00 00 00  ................
    b0 be dd 08 00 00 00 00 de c5 a0 47 00 00 00 00  ...........G....
    3c 26 1b 0f 00 00 00 00 42 5c 7e 91 06 00 00 00  <&......B\~.....
    5e d5 d2 75 01 00 00 00 f6 70 59 6e 08 00 00 00  ^..u.....pYn....
    b0 8b ce bd 00 00 00 00 90 38 07 00 32 68 01 00  .........8..2h..
    00 00 00 00 00 c0 6e e4 07 00 00 00 cd 22 00 00  ......n......"..
    
    Windows has finished checking your disk.
    Please wait while your computer restarts.
    Theres a lot listed in applications and system... Is there anything listed under the "source" tab I should look for first?


    Heres some things I picked up, don't know if they're useful.
    In system, type: Information, source: browser
    Code:
    The browser has forced an election on network \Device\NetBT_Tcpip_{2F6A2F0E-236E-431A-9EE7-29E7C7A7A582} because a master browser was stopped.
    I have a bunch of these listed.

    This is listed as a warning, and the source is tcpip
    Code:
    TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.
    I have a lot of these warnings on different dates.


    In system, type: Error, source: DCOM
    Code:
    DCOM got error "The service did not respond to the start or control request in a timely fashion. " attempting to start the service NSCService with arguments "" in order to run the server:
    {09B7ADDC-8BF0-409B-8571-43E8EA2AAFA3}
    Not sure what this is.

    Here is a warning, source is dhcp
    Code:
    Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 000F3DDFDC56.  The following error occurred: 
    The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

    I have a bunch of WIN32Time errors.

    Here is one error I haven't seen until now, source: IPNATHLP
    Code:
    The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. This may indicate misconfiguration, insufficient resources, or an internal error. The data is the error code.
    Not sure if we can do anything with these...
    Last edited by ihaterouters; 09-18-07 at 08:07 PM.

  18. #18
    Elite Member Norm's Avatar
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    That rules out bad sectors.

    Go through the event logs as I described above using a right click >properties on logged events that happened at the time of a crash.

    GET RID OF NORTON, and SEMANTEC software.
    If you really love it, then reinstall it later. But lets rule it out by uninstalling it all.
    Try AVG free edition. here - http://www.download.com/3000-2239_4-10741647.html

    Have you used hijackthis to remove all those other things I mentioned in a previous post? Do it if not done yet.

    Post another hj scan log.

  19. #19
    Elite Member Norm's Avatar
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    Man oh man.

    Maybe someone else can step in here. I'm running out of time and patience.


    Start by setting up your router from the routers config page.
    Remove the update to your vid card too.

  20. #20
    What is the best antivirus software to have (that isn't a trial version). I hear AVG some places, and Avast others. At least compared to Norton.

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