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Thread: TCP Optimizer problem

  1. #1
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    TCP Optimizer problem

    I was not sure as where to put this, this seemed the most logical place. Move if necessary.

    I just recently got TCP Optimizer, say two or so hours ago. I followed the noob instructions because I had no clue what I was doing, I just wanted to jack the speed of my connection rather quickly. After rebooting, I found that my desktop was gone. I opened Task Manager, and to no surprise, explorer.exe was not running, which is obviously odd. I run program, it shows up, then stops running again. I repeat. I repeat. I repeat several times. I tried rummaging through My Computer and whatnot to see if I could solve the problem, but explorer.exe kept ending in the middle of my search, killing whatever Windows window was open. Not knowing what else to do, I go back to TCP and I restore all settings to normal, reboot, and problem was solved. I am no techie, I just know my way around Task Manager.

    In short: Is there anything I can do from TCP Optimizer to still get the effects without it repeatedly killing explorer.exe? I would like to get my optimization without the ill effects.

  2. #2
    Administrator Philip's Avatar
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    It is very strange for it to have such a negative effect. In fact, that's the first time I hear of a problem like that.

    You may want to ry reapplying the settings (make sure you do it with an account with admin priviledges), it shouldn't kill explorer. I'd run an anti-virus + anti-spyware just to make sure there is nothing else causing problems.

    What OS ?

    If nothing works, the TCP Optimizer shows all registry paths/changes before you hit the "Apply" button, you can add those manually to your registry using regedit

  3. #3
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    I'm running on XP, sorry for leaving that out.

    I ran all my spyware/virus programs, and NOD32 found something called Win32/Adware.Ezula attached to explorer.exe, and it could not get rid of it, it simply quarantined it. The problem is, it found it again later. And twice after that. Note, this is all after I tried using TCP Optimizer again, to the same effect. As for manually changing options, I didn't see of anything that I knew would mess with explorer, but like I said, I have very little deep computer knowledge.

    Here's what changes it's making: I'm sure someone with a little more skill may find out what's wrong.

  4. #4
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    Just wanted to let you guys know I had this exact same problem today.

    Right after having it set things to optimal settings it started causing explorer to die repeatedly.

    I'd also like to note, if anyone else has this issue, the easiest way to get TCP Optimizer up to revert is to quickly go into run and type CMD then navigate yourself to where the TCP Optimizer .exe is.

  5. #5
    Administrator Philip's Avatar
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    If you downloaded the Optimizer from our website, there is absolutely no adware/spyware in it. The program has been used by millions of people successfully. The fact that some adware got attached to explorer and kept reloading is becoming very commont these days, it's unrelated to the Optimizer.

    THe program only changes the stated registry entries, it does not to run once the settings are applied (so there is no need to close it).

    Also, to stop a locked up program, there is no need to get into command prompt, you can simply CTRL+ALT+DEL and stop them from the Task Manager.

    We've tested the TCP Optimizer extensively, and it works well with various anti-virus programs, including NOD32 and Symantec. there is no connection between it and any adware/spyware, or the explorer process restarting.

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