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Thread: Can't cancel/delete a printing job

  1. #1
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    Can't cancel/delete a printing job

    I've got an ACER laptop running Vista Home Premium attached to a HP5940 inkjet printer. The problem is that there is a printing job stuck in the printing spool (?), and there is no way to eliminate it. I've tried to delete the job, but Vista keeps saying it is eliminating the job but to no avail. A week ago I had to uninstall the printer, to get rid of a stuck job. Today I've been waiting over four hours but... By the way the file I want to print/delete is a 50 Kb excel, so it is not a matter of being a large file. Is there any way to cancel this blasted job for good?

    Thanks

  2. #2
    Elite Member Norm's Avatar
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    Have you tried rebooting?

    I haven't tried Vista yet, so not well versed in how to move around in it.
    Try killing the spool service. Unplug the printer, turn off the Laptop.

  3. #3
    how are you trying to cancel it?

  4. #4
    Regular Member
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    I've tried to stop/delete the printing job by clicking the right mouse button and then cancel printing job.

    I've done that, before and after, shutting the printer down. And rebooting the lap top. Some times doing that helps. But not this time, and I don't really see forward to uninstall and install again the printer.

  5. #5
    Elite Member Norm's Avatar
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    Does your printer have a button to cancel print jobs? If so use it.

    [b]Method 1[\b]

    1. Click Start, type services.msc in the Start Search box, and then click services.msc in the Programs list.

    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
    2. Right-click Print Spooler, and then click Stop.
    3. Right-click Print Spooler, and then click Start.

    Method 2: Restart the service at a command prompt
    1. Click Start, click All Programs, and then click Accessories.
    2. Right-click Command Prompt, and then click Run as Administrator.

    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    3. Type the following commands at the command prompt.
    Press ENTER after each command.

    net stop spooler
    net start spooler
    exit

    See if that helps.
    Good luck

  6. #6
    Quote Originally Posted by Norm View Post
    Does your printer have a button to cancel print jobs? If so use it.

    [b]Method 1[\b]

    1. Click Start, type services.msc in the Start Search box, and then click services.msc in the Programs list.

    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
    2. Right-click Print Spooler, and then click Stop.
    3. Right-click Print Spooler, and then click Start.

    Method 2: Restart the service at a command prompt
    1. Click Start, click All Programs, and then click Accessories.
    2. Right-click Command Prompt, and then click Run as Administrator.

    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    3. Type the following commands at the command prompt.
    Press ENTER after each command.

    net stop spooler
    net start spooler
    exit

    See if that helps.
    Good luck

    ...I forget the path but it's in the control panel under hardware....then you'd want to click on 'see what's printing' on the menu bar on top....it'll give you a display similar to XP ...just select file and cancel. At least that's what I did when I fiddled at home last night...then I ran into an issue myself with Vista and shut it down for the night.

  7. #7
    Elite Member TonyT's Avatar
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    No one has any right to force data on you
    and command you to believe it or else.
    If it is not true for you, it isn't true.

    LRH

  8. #8
    Regular Member
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    I've found some command that seem able to delete a stuck print job (theoretically), but so far I've haven't been able to make it work.
    "prnjobs". There are an array o switches for this command. But so far the only ne that works for me is "-l", that list all the jobs in queue.

  9. #9
    Junior Member
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    Microsoft has made it easy on Vista


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